From: Emile on 12 Apr 2010 12:21 I have installed with success these updates SEVERAL TIMES and again Windows Update recommend the installation. I have also installed KB977165 in safe mode as recommended by Microsoft. The 2 others cannot be installed in safe mode, the installer is not valid for Safe Mode. Recommendations?. -- Emile Brussels Asus P4s800d-X P4 HT 3Ghz 2 Gb ram,1/ AGP GF 7800 GS with 2 monitors attached res 1152x854x32, 2/ PCI GF FX6200 1 monitor res 1152x854x32, Dual Boot XP Pro SP3 DX 9c , Vista Home sp1
From: PA Bear [MS MVP] on 12 Apr 2010 13:37 [Is KB980182 installed?] See the "How to obtain help" section of, e.g., http://support.microsoft.com/kb/977165 For home users, no-charge support is available by calling 1-866-PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB977165). Or you can... Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Customers who experience issues installing Microsoft security updates also can visit the following pages for assistance: https://consumersecuritysupport.microsoft.com/ http://support.microsoft.com/ph/6527#tab3 For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. Emile wrote: > I have installed with success these updates SEVERAL TIMES and again > Windows > Update recommend the installation. I have also installed KB977165 in safe > mode as recommended by Microsoft. The 2 others cannot be installed in safe > mode, the installer is not valid for Safe Mode.
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