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From: hood a hood on 1 Mar 2010 20:56


"Stan" wrote:

> Here is the first part of the information requested. I am working on the rest
> of your work through, but wanted to provide you with this before I start on
> that. Thank you so much for this great help.
>
> SYSTEM: Microsoft Windows XP Home Edition, Version 2002 Service pack 1
>
> Microsoft Windows XP Home Edition Version 5.1 (Build 2600.xpsp2.050301-1526:
> Service Pack 1
>
> Gateway 500X, Intel 2.0GHz w/512K Cache Pentium 4 Processor & Motherboard
>
> Internet Explorer
> Version 6.0.2800.1106.xpsp2.050301-1526
> Cipher Strength: 128bit
> Product ID: 55277-OEM-0011903-00105
> Update Version SP1
>
> If I run into any problems or when I have success from all of your
> suggestions, I will come back and update the post.
> --
> Stan
>
>
> "Shenan Stanley" wrote:
>
> > Stan wrote:
> > > I checked and found one piece of hardware did not have the driver
> > > installed and corrected. I also stopped my virus protection prior
> > > to the install of SP
> > > 3. I still get the same results of windows will not start and must
> > > revert back to when it would start. Any other suggestions are
> > > appreciated as my search of this forum and the microsoft online
> > > help do not have anything matching my situation as I can find.
> >
> > Time to go through the list....
> >
> > First - please verify the exact edition, version and architecture of
> > Windows XP you have:
> >
> > Press and hold down the Windows key on your keyboard and then press the
> > "Pause/Break" key. Let go of both. This is equivalent in Windows XP to
> > having right-clicked on the "My Computer" icon and chosen "Properties"
> > from the menu that appears. When the new window appears - ensure you are
> > under the "General" tab. Is there *anything* in there to indicate you
> > have a 64-bit version of Windows XP, like the words, "Windows XP
> > Professional x64 Edition Version"?
> >
> > If there is, let everyone here know this and stop the quest - as you have no
> > SP3 for your operating system.
> >
> > If there is not, let everyone here know this and continue the quest.
> >
> > Next we will get the edition and version information...
> >
> > Start button --> RUN
> > (no "RUN"? Press the "Windows Key" + R on your keyboard)
> > --> type in:
> > winver
> > --> Click OK.
> >
> > The picture at the top of the window that opens will give you the general
> > (Operating System name and edition) while the line starting with the word
> > "version" will give you the rest of the story. Post _both_ in response
> > to this message verbatim. No paraphrasing - instead - ensure
> > character-for-character copying.
> >
> > Next question has to do with what type of computer you own and what type
> > of processor it has. It's pretty straight forward: Is it an HP branded
> > computer and does it have an AMD processor installed?
> >
> > If the answer to BOTH of those is YES, then you need to prevent a known
> > issue with that combination using the following instructions:
> > http://h10025.www1.hp.com:80/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&dlc=en&cc=us&softwareitem=pv-60484-2
> >
> > If the answer to EITHER of those is NO, then you are generally safe in
> > continuing on. But either way - answer back here so everyone can know
> > what you are doing/what you have step-by-excruciating-step.
> >
> > What version of Internet Explorer are you currently using? Easy to find
> > out. Open Internet Explorer and while that is in-focus, press and hold
> > the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> > (just once, no holding) the "H" key. Now, with the "ALT" key still
> > pressed, press (just once, no holding) the "A" key. That will bring up
> > the "About Internet Explorer" window. It will give you the exact version
> > you are using - repeat what you see there in response to this message.
> >
> > Now that we have some base information, let's cleanup and get ready to
> > install Windows XP SP3 onto your Windows XP system.
> >
> > Reboot so you start with a fresh machine. For everything here you will
> > need to logon as an user with administrative (installation) priviledges.
> >
> > Fix your file/registry permissions...
> >
> > Ignore the title and follow the sub-section under
> > "Advanced Troubleshooting" titled,
> > "Method 1: Reset the registry and the file permissions"
> > http://support.microsoft.com/kb/949377
> > *will take time
> > ** Ignore the last step (6) - you'll install SP3 shortly, but not now.
> >
> > You will likely see errors pass by if you watching, even count up. No
> > worries *at this time*.
> >
> > *After* that is done, continue on to the next part where you clean off
> > some excess (unnecessary) files. It only removes those you definitely
> > do not need, if you follow the directions *as given* and do not deviate.
> > So reboot (for each of these steps, it is just best to reboot right
> > before - but I will continue to point that out) and logon as an user with
> > administrative priviledges.
> >
> > Download/install the "Windows Installer CleanUp Utility":
> > http://support.microsoft.com/kb/290301
> >
> > After installing, do the following:
> >
> > Start button --> RUN
> > (no "RUN"? Press the "Windows Key" + R on your keyboard)
> > --> type in:
> > "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
> > --> Click OK.
> > (The quotation marks and percentage signs and spacing should be exact.)
> >
> > It will flash by *quick*, don't expect much out of this step to get
> > excited about. But the cleaner your machine is to start with, the
> > better your luck will be later (not really luck - more like preparedness,
> > but that's not as fun to think about, eh?)
> >
> > Yeah - you will get tired of rebooting - but let's soldier on and reboot
> > again and logon as an user with administrative priviledges.
> >
> > This time (and this is one of the more time-consuming steps) you will be
> > running (one at a time with reboots in-between each) three different
> > anti-spyware/anti-malware applications to ensure you come up clean.
> >
> > Download, install, run, update and perform a full scan with the following
> > (freeware version):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > Reboot and logon as administrative user.
> >
> > Download, install, run, update and perform a full scan with the following
> > (freeware version):
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > Reboot and logon as administrative user.
> >
> > Download and run the MSRT manually:
> > http://www.microsoft.com/security/malwareremove/default.mspx
> >
> > You may find nothing, you may find only cookies, you may think it is a
> > waste of time - but if you do all this and report back here with what you
> > do/don't find as you are doing all of it - you are adding more pieces to
> > the puzzle and the entire picture just may become clearer and your
> > problem resolved.
> >
> > Reboot and logon as administrative user.
> >
> > Download/Install the latest Windows Installer (for your OS):
> > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> > http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
> >
> > Reboot and logon as administrative user.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the
> > root of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot and logon as administrative user.
> >
> > Visit this web page:
> >
> > How do I reset Windows Update components?
> > http://support.microsoft.com/kb/971058
> >
> > .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> > both times. Check the "I agree" box and click on "Next". Check the box
> > for "Run aggressive options (not recommended)" and click "Next". Let
> > it finish up and follow the prompts until it is done. Close/exit and
> > reboot when it is.
> >
> > Now for SP3...
> >
> > Download the full SP3 installation file.
> >
> > Windows XP Service Pack 3 Network Installation Package for
> > IT Professionals and Developers (works just as well for you.)
> > http://www.microsoft.com/downloads/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4
> >
> > You are just saving it right now - not running it yet. There will be no
> > file size deviation - it is 316.4MB.
> >
> > You should now perform a full CHKDSK on your system drive (C:)...
> >
> > How to scan your disks for errors
> > http://support.microsoft.com/kb/315265
> > * will take time and a reboot
> >
> > You should now perform a full Defragment on your system drive (C:)...
> >
> > How to Defragment your hard drives
> > http://support.microsoft.com/kb/314848
> > * will take time
> >
> > Reboot right before you try to install SP3.
> >
> > Disconnect from the internet before installing (physically disconnect -
> > pull the network cable or disable the router/modem.)
> >
> > Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
> > and utilize the built-in WIndows Firewall only.
> >
> > Disable your antivirus and antispyware applications when you are about to
> > install SP3. Usually right-click on the icon in the taskbar gives you
> > a choice to do so.
> >
> > Install SP3 by running the downloaded executable.
> >
> > Reboot when requested to do so.
> >
> > Logon and let the machine 'settle' for about 10 minutes.
> >
> > Reboot.
> >
> > Give it 5 minutes after logon to 'settle' - reboot.
> >
> > After that - there will be more updates.
> >
> > Log on as an user with administrative rights and open Internet Explorer
> > and visit http://windowsupdate.microsoft.com/ and select to do a
> > CUSTOM scan...
> >
> > Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time. Rebooting as needed.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one and any of the "Office Live" ones or
> > "Windows Live" ones for now. I would completely avoid the
> > Optional Hardware updates. Also - I do not see any urgent need to
> > install Internet Explorer 8 at this time.
> >
> > Seriously - do all that. This is like antibiotics - don't skip a single
> > step, don't quit because you think things will be okay now - go through
> > until the end, until you have done everything given in the order given. If
> > you have a problem with a step come ask and let someone here get you
> > through that step. If you don't understand how to do a step, come back
> > and ask here about that step and let someone walk you through it.
> >
> > Then - when done - let everyone here know if it worked for you - or if
> > you have more issues.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> > .how do i fix this problem ty my email is texas_rebel1972(a)yahoo.com
> >
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