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From: Gary Altoonian Gary on 16 Apr 2010 06:43
Greetings:
I tried e-mailing an MS Word document and the recipient could not open it.
When I tested the process by sending the same document to myself via Outlook,
I opened it and it asked me if I wanted to merge it with the same document on
my computer.

I could not find a solution in the knowledge base.

Any help would be appreciated.
Thank you.
Gary Altoonian
From: Jay Freedman on 16 Apr 2010 07:26
We'll need more information:

- What version of Word are you using?
- What version of Word is the recipient using?
- If you have Word 2007, in which format is the document -- Word 2007
(*.docx or *.docm) or Word 97-2003 (*.document)?
- When the recipient got the document and saved the attachment to
disk, what extension did it have?
- If the recipient saw an error message on trying to open the
document, exactly what did that say?

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

On Fri, 16 Apr 2010 03:43:01 -0700, Gary Altoonian <Gary
Altoonian(a)discussions.microsoft.com> wrote:

>Greetings:
>I tried e-mailing an MS Word document and the recipient could not open it.
>When I tested the process by sending the same document to myself via Outlook,
>I opened it and it asked me if I wanted to merge it with the same document on
>my computer.
>
>I could not find a solution in the knowledge base.
>
>Any help would be appreciated.
>Thank you.
>Gary Altoonian
From: Jay Freedman on 16 Apr 2010 08:19
On Fri, 16 Apr 2010 07:26:26 -0400, Jay Freedman
<jay.freedman(a)verizon.net> wrote:

>We'll need more information:
>
>- What version of Word are you using?
>- What version of Word is the recipient using?
>- If you have Word 2007, in which format is the document -- Word 2007
>(*.docx or *.docm) or Word 97-2003 (*.document)?

Sorry, that should be Word 97-2003 (*.doc).

>- When the recipient got the document and saved the attachment to
>disk, what extension did it have?
>- If the recipient saw an error message on trying to open the
>document, exactly what did that say?

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit.
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