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From: kalina ppp on 7 Apr 2010 08:55
Assume that consultant in the call center is able to do one of the 5
activities:
- call (red)
- acw (light blue)
- aux (green)
- wait (gray)
- absent (dark blue)
Each of the activities can occur many times during the day with
varying frequency and varying duration.

I would like to create a chart similar to the example (but using SAS
instead of Paint ;)), and unfortunately I do not know how to get
started

So please help...

Example:
http://img361.imageshack.us/i/przyklad.jpg/
From: Reeza on 7 Apr 2010 13:28
On Apr 7, 5:55 am, kalina ppp <kalina....(a)gmail.com> wrote:
> Assume that consultant in the call center is able to do one of the 5
> activities:
> - call (red)
> - acw (light blue)
> - aux (green)
> - wait (gray)
> - absent (dark blue)
> Each of the activities can occur many times during the day with
> varying frequency and varying duration.
>
> I would like to create a chart similar to the example (but using SAS
> instead of Paint ;)), and unfortunately I do not know how to get
> started
>
> So please help...
>
> Example:http://img361.imageshack.us/i/przyklad.jpg/

My thoughts....create a dataset with time values at the smallest
intervals possible (hopefully 5 or 10 minutes)
and the status at that time. Then plot this as a line graph where you
can format the series according to the status value to produce the
effect desired. The different series will blend together to produce
the bar chart if settings are done correctly and the data is at the
correct scale.


ie
time status
1 aux
2 call
3 aux
4 aux
....
1440

Don't have access to SAS so hopefully someone else can help provide
more detailed instructions.
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