error 80070490
in [Windows Update]
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From: Shenan Stanley on 14 Jan 2010 09:49 canadian user wrote: > Here is a simple solution that has worked for me. I downloaded and > installed a 30 day trial version of ErrorFix (registry cleaner). It > recognized the MS updates, downloaded and installed them. When I > checked the update history for vista the updates were listed there. > However, windows updater still won't work and gives the same error. > But at this point I have had enough and will purchase the > registered version of this program and use it to obtain MS updates. > I have been checking the internet about this problem and it seems > to go back for quite a few months. But where is MS in helping to > solve this problem. Maybe my next purchase will be an Apple > computer.... Sure - another one that thinks that switching platforms (in any direction) will resolve all their problems. Please - do switch. Sometimes it works out for the switcher, most of the time it just presents itself in the form of new problems with fewer friendlier resources than previously to turn to and more money spent/more time spent. It doesn't matter if you started at the macintosh and are deciding to switch to windows or started at linux and are deciding to switch to windows or started with windows and decided to switch to macintosh - usually the change is worse than the solution to *your* problem would be. ( There in-lies the actual issue - seldom does anyone come to the conclusion that the problem is with their system/something wrong there and not some overall conspiracy of the OS/software companies to keep them from working/playing as they want to. ;-) ) So here you are - and in your rant you only really gave two bits of information (accidentally I would say) which are in the subject line (error 80070490) and the fact that you have Vista (sort of mentioned 'in passing'). Based off that - not much to do but give it a shot. So - let's go through your problem *if* you are wanting to fix it. You should get the edition and version information... Start button --> RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) --> type in: winver --> Click OK. The picture at the top of the window that opens will give you the general (Operating System name and edition) while the line starting with the word "version" will give you the rest of the story. Post _both_ in response to this message verbatim. No paraphrasing - instead - ensure character-for-character copying. That's the edition (in the top picture) and the exact version number in detail (the 'version' line.) What version of Internet Explorer are you currently using? Easy to find out. Open Internet Explorer and while that is in-focus, press and hold the "ALT" key on your keyboard. With the "ALT" key still pressed, press (just once, no holding) the "H" key. Now, with the "ALT" key still pressed, press (just once, no holding) the "A" key. That will bring up the "About Internet Explorer" window. It will give you the exact version you are using - repeat what you see there in response to this message. How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system http://support.microsoft.com/kb/827218 What AntiVirus application are you using? (Name and exact version, please.) - Was any flavor of "Norton" products ever installed? - Was any flavor of "McAfee" products ever installed? Do you have a third party firewall - or are you using the built-in Windows firewall? Do you ever run any antimalware applications? If so - which ones and when did you scan with them last (full scan, not quick)? Some stuff you can do... In order (may seem like quite a bit, but you let the machine get into quite a state, this should clean it up.) Reboot so you start with a fresh machine. For everything here you will need to logon as an user with administrative (installation) priviledges. Download/install the "Windows Installer CleanUp Utility": http://support.microsoft.com/kb/290301 After installing, do the following: Start button --> RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) --> type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! --> Click OK. (The quotation marks and percentage signs and spacing should be exact.) It will flash by *quick*, don't expect much out of this step to get excited about. But the cleaner your machine is to start with, the better your luck will be later (not really luck - more like preparedness, but that's not as fun to think about, eh?) Yeah - you will get tired of rebooting - but let's soldier on and reboot again and logon as an user with administrative priviledges. This time (and this is one of the more time-consuming steps) you will be running (one at a time with a reboot in-between) three different anti-spyware/anti-malware applications to ensure you come up clean. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx You may find nothing, you may find only cookies, you may think it is a waste of time - but if you do all this and report back here with what you do/don't find as you are doing all of it - you are adding more pieces to the puzzle and the entire picture just may become clearer and your problem resolved. Reboot and logon as administrative user. At this point - if the machine was mine - I would follow these directions: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/ea20ba99-017e-4ae0-975b-1ef8b771dff8 In other words... Use the .NET Cleanup Tool (Method 2), reboot and install the .NET Updates in this order: - .Net Framework 3.5 (http://www.microsoft.com/downloads/details.aspx?familyid=333325FD-AE52-4E35-B531-508D977D32A6) - .Net Framework 1.1 (http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&) - .Net Framework 1.1 SP1 (http://www.microsoft.com/downloads/details.aspx?familyid=A8F5654F-088E-40B2-BBDB-A83353618B38&) Needs repeating in full? When installing updates using Windows update or Microsoft Update you may receive Error 0x643 or 0x80070643 (23 Oct-09) http://support.microsoft.com/kb/976982 ===================== Step #1 => Before doing anything else, write down what .NET Framework versions are currently installed: How to determine which versions of the .NET Framework are installed and whether service packs have been applied http://support.microsoft.com/kb/318785 Step #2 => Now see Resolution Method 2 in this related KB article... When you try to install an update for the .NET Framework 1.0, 1.1, 2.0, 3.0, or 3.5, you may receive Windows Update error code "0x643" or Windows Installer error code "1603" (ignore the title, if need be) http://support.microsoft.com/kb/923100 After running the .NET Framework Cleanup Tool, reinstall all .NET Framework versions (but only the ones you wrote down in #1 above) manually using the download links on the page then run Windows Update manually to install security updates for same. NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then Windows Update will offer .NET Framework 3.5 SP1. IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET Framework versions in the following order: 1. .Net Framework 3.5, then... 2. .Net Framework 1.1, then... 3. .Net Framework 1.1 SP1 NB: KB923100 references this page: http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx. Please read ALL of it as well as the related page http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET Framework Cleanup Tool. I would then check the hard drive(s) for errors and straighten things up... Windows Vista CHKDSK: http://www.windows-help-central.com/windows-vista-chkdsk.html Windows Vista Defragmentation: http://windows.microsoft.com/en-us/windows-vista/Improve-performance-by-defragmenting-your-hard-disk Now - before checking for more updates - I would do something else, but you have not yet provided your operating system details. So... 32-bit Windows Vista ______ Edition with No SP or Service Pack 1 or 2 How do I reset Windows Update components? http://support.microsoft.com/kb/971058 .... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit and reboot and logon as administrative user. 64-bit Windows Vista ______ Edition with No SP or Service Pack 1 or 2 Download, install and run... System Update Readiness Tool for x64-based Systems http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064 Reboot and logon as administrative user. Now - after all that - try your updates again. Come back and let everyone know if it worked out for you or at least provide the requested information so someone might be able to help you further. Now you might say that you have tried all of this before - but was it all at once and all in the order given? If not - please - follow the directions as given all at once ignoring whether or not you think/know you have done one step before and/or you think you have done an equivalent step. Worst case - after you do all this - you will still have a problem but a much cleaner system and will have provided those here with something they can work with instead of just waiting on someone else to fix the problem with your system. -- Shenan Stanley -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: matt_j on 2 Feb 2010 11:13 i did the same thing as well and still no help. i tried to re-update it and it failed again too. "Ken D" wrote: > After Cleanup could not find .NET Framework, I went to the next link to > install .NET Framework v2.0 Redisributable Package and after running it, it > said: .NET is already installed as part of your operating system. > > > I then went to the next link for the .NET Framework 2.o Security Update for > Vista and running that told me that it was not compatible with my system. > > > "IHatethis!@#$" wrote: > > > > > > > "dadoffourkids" wrote: > > > > > We have a Vista computer failing with the same error code. We can't find a > > > reference either. We contacted Microsoft and got a completely different set > > > of instructions: > > > > > > Dear Customer, > > > > > > Thank you for contacting Microsoft Windows Update Support. My name is Kino > > > and I am glad to work with you. To contact me, you can send emails directly > > > to my account: xxxxxxx(a)mssupport.microsoft.com with the case ID xxxxxxx in > > > the subject line. > > > > > > I would like to apologize for the delay in responding to your support > > > request. Please be assured that you have successfully contacted the correct > > > support team and I will be working with you to address your concerns as > > > quickly as possible. > > > > > > From your description, I understand that the Security Update for Microsoft > > > .NET Framework, Version 2.0 (KB929916) cannot be installed. If I have > > > misunderstood your concern, please feel free to let me know. > > > > > > I understand the inconvenience you have experienced. Please be assured that > > > I will do my best to help you resolve the issue as quickly as possible. > > > > > > The issue can be caused by a damaged .NET Framework component. At this time, > > > let's refer to the following steps to troubleshoot it: > > > > > > Step 1: Download Microsoft Windows Installer CleanUp utility > > > ============================================ > > > 1. Visit: > > > http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe > > > 2. Please save the file on your Desktop > > > 3. Please double click the msicuu2.exe file to install it onto your computer. > > > > > > Step 2: Remove .NET Framework 2.0 > > > =========================== > > > 1. Click Start Button -> All Programs->Windows Installer Clean Up. > > > 2. Please locate and remove.NET Framework software. > > > After that, please perform the following suggestions to reinstall .NET > > > Framework 2.0 and its update. > > > > > > Step 3: Reinstall .NET Framework Version 2.0 Redistributable Package and its > > > update > > > ================================================================ > > > Please download and install the following updates one by one using sequence. > > > Microsoft .NET Framework Version 2.0 Redistributable Package (x86) > > > http://download.microsoft.com/download/5/6/7/567758a3-759e-473e-bf8f-52154438565a/dotnetfx.exe > > > .NET Framework 2.0 SYSTEM.WEB.DLL Security Update for Windows Vista > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=cbc9f3cf-c3c3-45c4-82e3-e11398bc2cd2&DisplayLang=en > > > > > > Note: When the “File Download” window appears, please click the Save button, > > > and follow the directions to save the file on the Desktop. After downloading > > > all setup files, please double-click on each one to install them one by one. > > > However, if any error message is encountered when installing .NET Framework > > > 2.0 and the update, please capture a screenshot for further research. > > >
From: shaker ismail shaker on 8 Feb 2010 21:16
"shaker ismail > trying to install security update KB925902. Continuously fails error code > 80070490 which is not listed. How do I complete installation or should I > ignore update? |