error 80200010
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From: tinus on 16 Apr 2005 07:08 hello, i am trying to get an windows update. After dowloading de update files the installation failes. I get an error 80200010. I've copied the part of the windowsupdate.log for further information. Can you help me out? 2005-04-16 12:58:03+0200 1196 580 ClientVersion: iuengine.dll = 5.4.3790.2182 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuapi.dll = 5.4.3790.2182 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuauclt.exe = 5.4.3790.2182 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuauclt1.exe = 5.4.3790.2182 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuaucpl.cpl = 5.4.3790.2182 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuaueng.dll = 5.4.3790.2182 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuaueng1.dll = 5.4.3790.2182 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuauserv.dll = 5.4.3790.2180 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wucltui.dll = 5.4.3790.2182 2005-04-16 12:58:03+0200 1196 580 WU client finished Searching for update 2005-04-16 12:58:03+0200 1196 580 WU client calls back to search call WindowsUpdate with code Call complete and error 0 2005-04-16 12:58:03+0200 1196 580 WU client completed and deleted call {B2880424-A791-4E4C-A155-D020578E8408} 2005-04-16 12:58:08+0200 1196 728 REPORT EVENT: {E8FBD0F7-A771-4A0C-AAE9-4A9AB117FE4A} 182 2005-04-16 12:58:03+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items. 2005-04-16 12:58:08+0200 1196 728 Reopened existing event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{E0B9BA73-67DF-47AF-B319-750F7D519680}.bin for writing. 2005-04-16 12:58:34+0200 1196 6fc WU client persisted 1 download calls 2005-04-16 12:58:34+0200 1196 728 WU client executing call {33CC7B3F-07F7-4068-9B09-0EC30259BF52} of type Download Call 2005-04-16 12:58:34+0200 1196 6fc WU client succeeds CClientCallRecorder::BeginDownloadUpdates from WindowsUpdate with call id {33CC7B3F-07F7-4068-9B09-0EC30259BF52} 2005-04-16 12:58:34+0200 1196 728 Dumping out update 1 of 1 2005-04-16 12:58:34+0200 1196 728 title = Windows Hulpprogramma voor verwijderen van schadelijke software - apr 2005 (KB890830) 2005-04-16 12:58:34+0200 1196 728 dumping updateId {0202FD54-00B3-4E37-A5FB-E2A34C294780}.100 bundling 1 updates 2005-04-16 12:58:34+0200 1196 728 bundled update No. 1 is {EBC34432-395E-41A0-B668-D23A21C7FD90}.100 2005-04-16 12:58:34+0200 1196 728 Downloading from http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windows-kb890830-v1.3-enu_eb57c873709cf7fd68da817138fac48ec37e38e0.exe to C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\5407e8c451ddfb412c72afc9f2c13337\eb57c873709cf7fd68da817138fac48ec37e38e0 (full file). 2005-04-16 12:58:34+0200 1196 428 Download job for update EBC34432-395E-41A0-B668-D23A21C7FD90, revision 100 hit a transient error 80200010. 2005-04-16 12:58:34+0200 1196 428 1 attempt to resume the job 2005-04-16 12:58:34+0200 1196 4dc Download job for update EBC34432-395E-41A0-B668-D23A21C7FD90, revision 100 hit a transient error 80200010. 2005-04-16 12:58:34+0200 1196 4dc 2 attempt to resume the job 2005-04-16 12:58:34+0200 1196 f20 Download job for update EBC34432-395E-41A0-B668-D23A21C7FD90, revision 100 hit a transient error 80200010. 2005-04-16 12:58:34+0200 1196 f20 3 attempt to resume the job 2005-04-16 12:58:34+0200 1196 428 Download job for update EBC34432-395E-41A0-B668-D23A21C7FD90, revision 100 hit a transient error 80200010. 2005-04-16 12:58:34+0200 1196 428 Will not attempt to resume the job as it has reached the maximum number of attempts. 2005-04-16 12:58:34+0200 1196 428 Error 80200010 occurred while downloading update; notifying dependent calls. 2005-04-16 12:58:34+0200 1196 428 WU client persisted 1 download calls 2005-04-16 12:58:34+0200 1196 f24 Error 80200010 occurred while downloading update; notifying dependent calls. 2005-04-16 12:58:34+0200 1196 428 WU client persisted 1 download calls 2005-04-16 12:58:34+0200 1196 5b8 WU client calls back to download call {33CC7B3F-07F7-4068-9B09-0EC30259BF52} with code Call complete and error 0 2005-04-16 12:58:34+0200 1196 5b8 WU client completed and deleted call {33CC7B3F-07F7-4068-9B09-0EC30259BF52} 2005-04-16 12:58:34+0200 1196 5b8 WU client persisted 0 download calls 2005-04-16 12:58:35+0200 1196 2bc ISusInternal API failed CClientCallRecorder::DisconnectCall with error 0x8024000c 2005-04-16 12:58:35+0200 2704 730 ISusInternal::DisconnectCall failed, hr=8024000C 2005-04-16 12:58:39+0200 1196 5b8 REPORT EVENT: {81B84B46-2421-4576-B1EA-55D35A91F04D} 183 2005-04-16 12:58:34+0200 1 161 101 {0202FD54-00B3-4E37-A5FB-E2A34C294780} 100 80200010 WindowsUpdate Failure Content Download Error: Download failed. 2005-04-16 12:58:39+0200 1196 5b8 REPORT EVENT: {FED3A74F-DF94-4086-B22F-33F118EC09C7} 184 2005-04-16 12:58:34+0200 1 161 101 {EBC34432-395E-41A0-B668-D23A21C7FD90} 100 80200010 WindowsUpdate Failure Content Download Error: Download failed.
From: Ben B. [US] on 16 Apr 2005 13:10
Bellow is some troubleshooting steps. If at any point you try using Windows Update and it begins working again there’s no need to continue the troubleshooting steps. a.. Make sure: a.. That the account you’re running is an administrator account. b.. That you have the latest Service Pack and Internet Explorer version available (see http://www.google.com/search?q=Microsoft+Windows+%25version%25+Service+Pack and http://www.microsoft.com/windows/ie/default.mspx). b.. Try running Windows Update again, continue if it does not work. c.. Clear the Temporary Internet Files and History: 1. Open Internet Explorer, click Tools, click Internet Options, and then click the General Tab. 2. Under Temporary Internet Files, click Delete Files. 3. Also under Temporary Internet Files, click Settings, and then click View Objects. 4. Right-click the Windows Update Class file (may be called “WUWebControl Class†or something similar), click Remove, and then click Yes to confirm. Note: If you cannot find the Update Class file, continue to the next procedure to remove the Windows Update controls. 5. Start Internet Explorer. 6. On the Tools menu, click Internet Options. 7. Click the General tab, and then click Delete Files under Temporary Internet files. 8. Click to clear the Delete all offline content check box, and then click OK. 9. Click Delete Cookies, and then click OK when you are prompted for confirmation. 10. Under Temporary Internet files, click Settings. 11. In the Settings dialog box, click View Objects. 12. Right-click the Windows Update Class file (may be called “WUWebControl Class†or something similar), click Remove, and then click Yes to confirm. Note: If you cannot find the Update Class file, continue to the next procedure to remove the Windows Update controls. 13. Close the Windows Explorer window, and then click OK in the Settings dialog box. 14. Under History, click Clear History, and then click Yes when you are prompted for confirmation. 15. In the Internet Options dialog box, click OK. 16. Enable cookies. To do this, follow these steps: o In Control Panel, double-click the Internet Options icon. o Click the Privacy tab, and then click Default. o Click OK. 17. Click Start, click Run, type %temp%, and then click OK. 18. In the Windows Explorer window that appears, delete the contents of this Temp folder. Note: Any file that cannot be deleted is probably being used. Make sure that you have closed all applications that were running. Then, try to delete the contents of this folder again. If you cannot delete a specific file, delete all the files that you can delete. · Try running Windows Update again, continue if it does not work. · Add Windows Update to the Trusted Sites Zone: 1. From the toolbar in Internet Explorer, click Tools, click Internet Options, and then click Security. 2. Click Trusted Sites Zone, and then click Sites. 3. Click to clear the Require server verification (https:) for all sites in this zone option. 4. In the Add this Web site to the zone: text box, type http://*.microsoft.com, and then click Add. 5. Click OK. 6. Click Custom Level, and then select Enable for the following items: o Download signed ActiveX controls. o Download unsigned ActiveX controls. o Initialize and script ActiveX controls not marked as safe. o Run ActiveX controls and plug-ins. o Script ActiveX controls marked safe for scripting. 7. Click OK, and then click OK again to exit Internet Properties. · Try running Windows Update again, continue if it does not work. · Temporarily turn off personal firewalls, download managers, pop-up blockers, and Web acceleration products: If you are using one of the following products, temporarily turn off the product and then try to use the Office Update site: o Personal firewalls such as Norton Personal Firewall, McAfee Personal Firewalls, or Zone Labs o Download managers such as Get Right o Web accelerators such as Download Accelerator o Pop-up blockers Warning: This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk. · Try running Windows Update again, continue if it does not work. · Disable script or proxy settings: To do this, follow these steps: 1. In Control Panel, double-click the Internet Options icon. 2. Click the Connections tab, and then click LAN Settings. 3. Click to clear the Use automatic configuration script check box, and then click to clear the Use a proxy server check box. 4. Make sure that the Automatically detect settings check box is selected. 5. Click OK two times to close the Internet Properties dialog box. · Try running Windows Update again, continue if it does not work. · Perform a clean boot on your computer, based on your operating system: Try to update from the Windows Update site after you start your computer by using the appropriate clean boot method that is mentioned in the following Microsoft Knowledge Base articles: For more information about how to perform a clean boot Windows XP and in Windows 2003, click the following article number to view the article in the Microsoft Knowledge Base: 310353 (http://support.microsoft.com/kb/310353/) How to perform a clean boot in Windows XP For more information about how to perform a clean boot in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base: 281770 (http://support.microsoft.com/kb/281770/) How to perform clean-boot troubleshooting for Windows 2000 For more information about how to perform a clean boot in Windows Millennium Edition, click the following article number to view the article in the Microsoft Knowledge Base: 267288 (http://support.microsoft.com/kb/267288/) How to perform a clean boot in Windows Millennium Edition For more information about how to perform a clean boot in Windows 98, click the following article number to view the article in the Microsoft Knowledge Base: 192926 (http://support.microsoft.com/kb/192926/) How to perform Clean-Boot troubleshooting for Windows 98 · Check to see if the Automatic Updates is enabled: 1. Right-click My Computer and select Properties 2. Select the Automatic Updates tab and make sure that Automatic is selected, and then click OK. Note: This does not apply to Windows 98. · Try running Windows Update again, continue if it does not work. · Check to see if Automatic Updates is service is running: 1. Click Start, and then click Run. 2. Type “services.msc†without the quotes and press enter. 3. The Services window should pop-up. Under the name column find Automatic Updates. If it does not appear there skip over this bullet, if it is double-click on it. 4. The properties dialog should open up. Make sure it says “Automatic†in the Startup type box and the Service status says “Startedâ€Â. Note: This does not apply to Windows 98, ME. · Try running Windows Update again, continue if it does not work. · Register the DLL files: 1. Click Start, and then click Run. 2. Type “command†(or “cmd†on non-98/ME OS) without the quotes and press enter. 3. Type in the following and press return after each line: o REGSVR32 %windir%\system32\wuapi.dll o REGSVR32 %windir%\system32\wuaueng.dll o REGSVR32 %windir%\system32\atl.dll o REGSVR32 %windir%\system32\wucltui.dll o REGSVR32 %windir%\system32\wups.dll o Enter “exit†and press enter. · Try running Windows Update again, continue if it does not work. · Troubleshoot network connection issues: Detection failure may be caused by network connection issues. If you have a second computer that is connected to the Internet, try using the other computer to access the Windows Update Web site. If you cannot use the Windows Update installation process because your computer is behind a proxy server and the proxy server is preventing the Windows Update installation process from working correctly, you may have to contact your network administrator or your Internet service provided (ISP) to obtain assistance in bypassing or in configuring the proxy server. · Try running Windows Update again, if Windows Update continues not to work please attach your WindowsUpdate.log file. To gather your WindowsUpdate.log file: 1. Select Start, and then click Run. 2. Type “%windir%†and press enter. The WindowsUpdate.log file will be located in this folder. -- Ben B. [US] "tinus" <tinus(a)discussions.microsoft.com> wrote in message news:C3C5F45F-F205-4FAD-9909-408E8E16A02D(a)microsoft.com... > hello, > > i am trying to get an windows update. After dowloading de update files the > installation failes. I get an error 80200010. > I've copied the part of the windowsupdate.log for further information. > Can you help me out? > > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: iuengine.dll = 5.4.3790.2182 > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuapi.dll = 5.4.3790.2182 > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuauclt.exe = 5.4.3790.2182 > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuauclt1.exe = 5.4.3790.2182 > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuaucpl.cpl = 5.4.3790.2182 > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuaueng.dll = 5.4.3790.2182 > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuaueng1.dll = 5.4.3790.2182 > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wuauserv.dll = 5.4.3790.2180 > 2005-04-16 12:58:03+0200 1196 580 ClientVersion: wucltui.dll = 5.4.3790.2182 > 2005-04-16 12:58:03+0200 1196 580 WU client finished Searching for update > 2005-04-16 12:58:03+0200 1196 580 WU client calls back to search call > WindowsUpdate with code Call complete and error 0 > 2005-04-16 12:58:03+0200 1196 580 WU client completed and deleted call > {B2880424-A791-4E4C-A155-D020578E8408} > 2005-04-16 12:58:08+0200 1196 728 REPORT EVENT: > {E8FBD0F7-A771-4A0C-AAE9-4A9AB117FE4A} 182 2005-04-16 > 12:58:03+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items. > 2005-04-16 12:58:08+0200 1196 728 Reopened existing event cache file at > C:\WINDOWS\SoftwareDistribution\EventCache\{E0B9BA73-67DF-47AF-B319-750F7D519680}.bin for writing. > 2005-04-16 12:58:34+0200 1196 6fc WU client persisted 1 download calls > 2005-04-16 12:58:34+0200 1196 728 WU client executing call > {33CC7B3F-07F7-4068-9B09-0EC30259BF52} of type Download Call > 2005-04-16 12:58:34+0200 1196 6fc WU client succeeds > CClientCallRecorder::BeginDownloadUpdates from WindowsUpdate with call id > {33CC7B3F-07F7-4068-9B09-0EC30259BF52} > 2005-04-16 12:58:34+0200 1196 728 Dumping out update 1 of 1 > 2005-04-16 12:58:34+0200 1196 728 title = Windows Hulpprogramma voor > verwijderen van schadelijke software - apr 2005 (KB890830) > 2005-04-16 12:58:34+0200 1196 728 dumping updateId > {0202FD54-00B3-4E37-A5FB-E2A34C294780}.100 bundling 1 updates > 2005-04-16 12:58:34+0200 1196 728 bundled update No. 1 is > {EBC34432-395E-41A0-B668-D23A21C7FD90}.100 > 2005-04-16 12:58:34+0200 1196 728 Downloading from > http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windows-kb890830-v1.3-enu_eb57c873709cf7fd68da817138fac48ec37e38e0.exe > to > C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\5407e8c451ddfb412c72afc9f2c13337\eb57c873709cf7fd68da817138fac48ec37e38e0 (full file). > 2005-04-16 12:58:34+0200 1196 428 Download job for update > EBC34432-395E-41A0-B668-D23A21C7FD90, revision 100 hit a transient error > 80200010. > 2005-04-16 12:58:34+0200 1196 428 1 attempt to resume the job > 2005-04-16 12:58:34+0200 1196 4dc Download job for update > EBC34432-395E-41A0-B668-D23A21C7FD90, revision 100 hit a transient error > 80200010. > 2005-04-16 12:58:34+0200 1196 4dc 2 attempt to resume the job > 2005-04-16 12:58:34+0200 1196 f20 Download job for update > EBC34432-395E-41A0-B668-D23A21C7FD90, revision 100 hit a transient error > 80200010. > 2005-04-16 12:58:34+0200 1196 f20 3 attempt to resume the job > 2005-04-16 12:58:34+0200 1196 428 Download job for update > EBC34432-395E-41A0-B668-D23A21C7FD90, revision 100 hit a transient error > 80200010. > 2005-04-16 12:58:34+0200 1196 428 Will not attempt to resume the job as it > has reached the maximum number of attempts. > 2005-04-16 12:58:34+0200 1196 428 Error 80200010 occurred while downloading > update; notifying dependent calls. > 2005-04-16 12:58:34+0200 1196 428 WU client persisted 1 download calls > 2005-04-16 12:58:34+0200 1196 f24 Error 80200010 occurred while downloading > update; notifying dependent calls. > 2005-04-16 12:58:34+0200 1196 428 WU client persisted 1 download calls > 2005-04-16 12:58:34+0200 1196 5b8 WU client calls back to download call > {33CC7B3F-07F7-4068-9B09-0EC30259BF52} with code Call complete and error 0 > 2005-04-16 12:58:34+0200 1196 5b8 WU client completed and deleted call > {33CC7B3F-07F7-4068-9B09-0EC30259BF52} > 2005-04-16 12:58:34+0200 1196 5b8 WU client persisted 0 download calls > 2005-04-16 12:58:35+0200 1196 2bc ISusInternal API failed > CClientCallRecorder::DisconnectCall with error 0x8024000c > 2005-04-16 12:58:35+0200 2704 730 ISusInternal::DisconnectCall failed, > hr=8024000C > 2005-04-16 12:58:39+0200 1196 5b8 REPORT EVENT: > {81B84B46-2421-4576-B1EA-55D35A91F04D} 183 2005-04-16 > 12:58:34+0200 1 161 101 {0202FD54-00B3-4E37-A5FB-E2A34C294780} 100 80200010 WindowsUpdate Failure Content Download Error: Download failed. > 2005-04-16 12:58:39+0200 1196 5b8 REPORT EVENT: > {FED3A74F-DF94-4086-B22F-33F118EC09C7} 184 2005-04-16 > 12:58:34+0200 1 161 101 {EBC34432-395E-41A0-B668-D23A21C7FD90} 100 80200010 WindowsUpdate Failure Content Download Error: Download failed. > |