error messages
in [Security]
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From: pinefellow on 13 Jul 2010 13:06 i cannot download security up dates for the past week or so. i get these error messages. 0x8007010B AND 0X80070003 MICROSOFT HELP is of no help and indicated i would have to pay to have a "systems engineer " look at the problem as i running windows xp home. any suggestions ? dennis
From: Peter Foldes on 13 Jul 2010 13:22 It would greatly help if you can tell us your version of Windows and Service Pack along with what are you trying to download (KB numbers)from WU that is giving you these error's -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. http://www.microsoft.com/protect "pinefellow" <pinefellow(a)discussions.microsoft.com> wrote in message news:FFA68DE5-6EFD-4978-A62E-07BDE0951BAA(a)microsoft.com... >i cannot download security up dates for the past week or so. > > i get these error messages. > > 0x8007010B AND > > 0X80070003 > MICROSOFT HELP is of no help and indicated i would have to pay to > have a "systems engineer " look at the problem as i running windows xp home. > any suggestions ? > > dennis
From: Shenan Stanley on 13 Jul 2010 18:17 pinefellow wrote: > i cannot download security up dates for the past week or so. > > i get these error messages. > > 0x8007010B AND > > 0X80070003 > MICROSOFT HELP is of no help and indicated i would have to pay to > have a "systems engineer " look at the problem as i running windows > xp home. any suggestions ? Windows XP Home Edition Service Pack _? My suggestions (assuming at least Service Pack 2 or later): Start button --> RUN --> type in: (No "RUN", press the WindowsKey+R at the same time.) winver --> Click OK. That will give you (picture at top) the full name of the operating system. That will give you (in the test) the Service Pack you have installed. Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx Reboot and logon as administrative user. Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time ** Ignore the last step - even if you have not *yet* installed SP3.. Reboot and logon as administrative user. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en Reboot and logon as administrative user. Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button --> RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE --> Click OK. (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on NEXT --> When it finishes installing, click on "Finish"... Reboot and logon as administrative user. Visit this web page: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 .... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit. Reboot and logon as administrative user. Visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot and logon as administrative user. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Come back - especially if you get stuck someplace, but even if you don't - and let everyone know how it turns out. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
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