invalid / unauth Product Key
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From: Chuck on 1 Feb 2010 15:23 I recently purchased a tablet PC (Fujitsu ST5011D) on ebay. In the item description, it stated that "I just installed Windows TabletXP, but it needs to be activated." Fine and dandy, valid COA on the back per auction images. Well. Upon attempting activation, I was informed that I had an "invalid product key". I downloaded and ran Magical Jellybean to get the PK from within the system itself, and it gave me a completely *DIFFERENT* PK than the COA (and said it was running Windows XP Pro). When I tried to activate with that, I was told that I had an "unauthorized" PK. Tried the "activate via phone" option, and after reading the eight-zillion-number string off to Friendly Computer Lady, I was told it was invalid, and given the steps to change the PK, which, of course, basically just takes you back the the beginning again. I have read that somewhere in the depths of that call, I can get to a real person, and they should be able to activate for me. Is this true, or is there some other option, or do I need to sic Paypal on this guy's keister?
From: Jaime on 1 Feb 2010 16:38 Well, it sure doesn't sound like you got a valid key from the ebayer. Personally, I would be contacting the seller first before messing around playing phone tag. don't think you need to contact Paypal, just directly contact the seller first. -- James Bart: "According to creationism, there were no cavemen." Homer: "Good riddance! Their drawings sucked and they looked like hippies." "Chuck" <Chuck(a)discussions.microsoft.com> wrote in message news:62A440F7-AF21-414A-86F7-457EF6FD2026(a)microsoft.com... > I recently purchased a tablet PC (Fujitsu ST5011D) on ebay. In the item > description, it stated that "I just installed Windows TabletXP, but it > needs > to be activated." Fine and dandy, valid COA on the back per auction > images. > Well. Upon attempting > activation, I was informed that I had an "invalid product key". I > downloaded > and ran Magical Jellybean to get the PK from within the system itself, and > it > gave me a completely *DIFFERENT* PK than the COA (and said it was running > Windows XP Pro). When I tried to activate with that, I was told that I had > an > "unauthorized" PK. Tried the "activate via phone" option, and after > reading > the eight-zillion-number string off to Friendly Computer Lady, I was told > it > was invalid, and given the steps to change the PK, which, of course, > basically just takes you back the the beginning again. I have read that > somewhere in the depths of that call, I can get to a real person, and they > should be able to activate for me. Is this true, or is there some other > option, or do I need to sic Paypal on this guy's keister? >
From: Rainald Taesler on 2 Feb 2010 05:30 Chuck wrote: > ... I have > read that somewhere in the depths of that call, I can get to a real > person, and they should be able to activate for me. Is this true, or > is there some other option, or do I need to sic Paypal on this guy's > keister? Yes, this is true. MS will help you on this. You have a valid licence sticking to your TabletPC - this a special thing for the TabletPC OS-version which ever was sold separately. As to my experience this way will be a lot shorter than fighting with the seller who obviously has installed the OS with an invalid version. Rainald P.S. It seems that you did not get the CDs for the IS. This is a very important issue as in case of a necessary re-install you will have no media und be in biggest possible troubles. Contact Fujitsu support and ask if the still have CDs available.
From: Rainald Taesler on 2 Feb 2010 07:33 Chuck wrote: > ... I have > read that somewhere in the depths of that call, I can get to a real > person, and they should be able to activate for me. Is this true, or > is there some other option, or do I need to sic Paypal on this guy's > keister? Yes, this is true. MS will help you on this. You have a valid licence sticking to your TabletPC - this a special thing for the TabletPC OS-version which ever was sold separately. As to my experience this way will be a lot shorter than fighting with the seller who obviously has installed the OS with an invalid version. Prior to calling MS you might try the following: 1.) Use the MS "Windows Product Key Update Tool" http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx?displaylang=en&sGuid=35531b27-4ba3-4849-8054-6c84abc82d6f http://go.microsoft.com/fwlink/?LinkId=45668 2.) Read KB-Article 328874 and follow the steps shown there http://support.microsoft.com/kb/328874/en-us 3.) Try to change the key with "Magical Jelly Bean" v. 1.5.1. http://www.magicaljellybean.com/keyfinder/old.shtml http://www.magicaljellybean.com/files/keyfinder.v1.51.zip This version was the last one which had the feature of *changing* the key. HTH Rainald P.P. Pls report back P.P.S. It seems that you did not get the CDs for the OS. This is a very important issue as in case of a necessary re-install you will have no media und be in biggest possible troubles. Contact Fujitsu support and ask if the still have CDs available.
From: Chuck on 5 Feb 2010 12:47
OK, none of this stuff seems to have worked, or at least not in the way I was anticipating. When I bring up the activation window, it shows the PK that's on the back of the tablet. Whether this is an actual change, or just because it's the last thing I manually input, I don't know. Either way, it still won't activate. Called MS and got to a real person--"Ben", riiiight--who told me the same thing Friendly Computer lady did: change the PK and call us back., Well, $^#%^*, if it was working right, I wouldn't call you guys at all, would I?? Arghh. I'll give it one more try and try to head "Bob" or whoever I get off at the pass and explain the situation. I just don't understand why it won't activate--you basically can't get a bad copy; they were ONLY given to OEMs. It's TabletXP--why won't the tabletXP PK &$#@(* activate it?!? "Rainald Taesler" wrote: > Chuck wrote: > > ... I have > > read that somewhere in the depths of that call, I can get to a real > > person, and they should be able to activate for me. Is this true, or > > is there some other option, or do I need to sic Paypal on this guy's > > keister? > > Yes, this is true. > MS will help you on this. > You have a valid licence sticking to your TabletPC - this a special > thing for the TabletPC OS-version which ever was sold separately. > > As to my experience this way will be a lot shorter than fighting with > the seller who obviously has installed the OS with an invalid version. > > Prior to calling MS you might try the following: > 1.) Use the MS "Windows Product Key Update Tool" > http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx?displaylang=en&sGuid=35531b27-4ba3-4849-8054-6c84abc82d6f > http://go.microsoft.com/fwlink/?LinkId=45668 > > 2.) Read KB-Article 328874 and follow the steps shown there > http://support.microsoft.com/kb/328874/en-us > > 3.) Try to change the key with "Magical Jelly Bean" v. 1.5.1. > http://www.magicaljellybean.com/keyfinder/old.shtml > http://www.magicaljellybean.com/files/keyfinder.v1.51.zip > This version was the last one which had the feature of *changing* the > key. > > HTH > Rainald > P.P. Pls report back > P.P.S. It seems that you did not get the CDs for the OS. This is a very > important issue as in case of a necessary re-install you will have no > media und be in biggest possible troubles. Contact Fujitsu support and > ask if the still have CDs available. > > > > > . > |