is this covered on warranty?
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From: not_a_commie on 26 May 2010 00:47 My child picked up the front of my laptop and let it slam onto the table from about four inches up. I don't know if the computer was on or not at the time. Now I've got major read problems and SMART warnings all over the place. It tells me there are hundreds of bad sectors. (It's handy that my Dell Studio has the hard drive right on the front side.) My hard drive is only a month old -- two years newer than the laptop. Is it fair to RMA that to Western Digital for a new one? Are the drives supposed to survive a four-inch fall?
From: mike on 26 May 2010 01:22 not_a_commie wrote: > My child picked up the front of my laptop and let it slam onto the > table from about four inches up. I don't know if the computer was on > or not at the time. Now I've got major read problems and SMART > warnings all over the place. It tells me there are hundreds of bad > sectors. (It's handy that my Dell Studio has the hard drive right on > the front side.) My hard drive is only a month old -- two years newer > than the laptop. Is it fair to RMA that to Western Digital for a new > one? Are the drives supposed to survive a four-inch fall? Sounds like you're asking us to tell you it's OK to do something you already know is morally wrong.
From: John Doue on 26 May 2010 11:14 On 5/26/2010 8:22 AM, mike wrote: > not_a_commie wrote: >> My child picked up the front of my laptop and let it slam onto the >> table from about four inches up. I don't know if the computer was on >> or not at the time. Now I've got major read problems and SMART >> warnings all over the place. It tells me there are hundreds of bad >> sectors. (It's handy that my Dell Studio has the hard drive right on >> the front side.) My hard drive is only a month old -- two years newer >> than the laptop. Is it fair to RMA that to Western Digital for a new >> one? Are the drives supposed to survive a four-inch fall? > > Sounds like you're asking us to tell you it's OK to do something > you already know is morally wrong. What would be fair to do is, call the manufacturer and be candid: some companies are more sympathetic than others and it will only have cost you a phone call if the rep just says, sorry, nice try ... -- John Doue
From: John on 28 May 2010 10:34 not_a_commie wrote: > My child picked up the front of my laptop and let it slam onto the > table from about four inches up. I don't know if the computer was on > or not at the time. Now I've got major read problems and SMART > warnings all over the place. It tells me there are hundreds of bad > sectors. (It's handy that my Dell Studio has the hard drive right on > the front side.) My hard drive is only a month old -- two years newer > than the laptop. Is it fair to RMA that to Western Digital for a new > one? Are the drives supposed to survive a four-inch fall? You're an adult and you (should) know right from wrong. You _know_ that it is not a warranty issue, don't you?
From: Bruce--M on 3 Jun 2010 03:52 Maybe it just came a bit loose? Take the battery out & then the cover off the HD compartment. See if it works OK once you remove it & then re-insert it. I'd be VERY surprised if a 4" fall would do anything to it at all. Mind you my experience with WD drives is not that good at all. Check out the new prices on Ebay? Half the price of Seagate..... & check out who gives the best warranty too.... "John" <none(a)wanted.com> wrote in message news:86a2jkFc0mU1(a)mid.individual.net... > not_a_commie wrote: >> My child picked up the front of my laptop and let it slam onto the >> table from about four inches up. I don't know if the computer was on >> or not at the time. Now I've got major read problems and SMART >> warnings all over the place. It tells me there are hundreds of bad >> sectors. (It's handy that my Dell Studio has the hard drive right on >> the front side.) My hard drive is only a month old -- two years newer >> than the laptop. Is it fair to RMA that to Western Digital for a new >> one? Are the drives supposed to survive a four-inch fall? > > You're an adult and you (should) know right from wrong. You _know_ that it > is not a warranty issue, don't you? >
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