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From: Gary Richtmeyer on 6 Jun 2010 22:39
On 6/5/2010 9:08 PM, timOleary wrote:
> my daughter's dell optiplex gx620 WXPpro
> malware attack has rendered her PC un useable. IE keeps trying to
> connect to the ISP but can't. three popups frozen on the screen.
> security warnings
> she has norton av but ran it and it did nothing but see two threats.
> no can fix
> i was able to transfer her most valued data over to an external hdd.
> but now short of reformatting and reinstalling windows, i am at a
> loss.
> Maybe there is a bootable solution? on my pc i got verizon internet
> security suite and i bought superantispyware, and have yet to
> experience a hit.
>
> I know this email will elicit a bunch of crackpots spoofing legit
> advice.
> But i need to get some help for her.
> that she can no longer connect to the i-net has me stumped
> <>

Depending on which malware is involved and how long ago the PC was
infected, you might want to try using System Restore (SR) to restore the
system to before the infection occurred. Some malware prevent you from
invoking SR so you may have to do it from safe mode.

Also, some malware will remove/corrupt the restore points preventing SR
from working, but I'd give it a try before doing a reinstall.

Gary Richtmeyer
From: timOleary on 6 Jun 2010 23:47
On Jun 6, 10:39 pm, Gary Richtmeyer <glricht-
removethispa...(a)gmail.com> wrote:
> On 6/5/2010 9:08 PM, timOleary wrote:
>
>
>
>
>
> > my daughter's dell optiplex gx620 WXPpro
> > malware attack has rendered her PC un useable. IE keeps trying to
> > connect to the ISP but can't. three popups frozen on the screen.
> > security warnings
> > she has norton av but ran it and it did nothing but see two threats.
> > no can fix
> > i was able to transfer her most valued data over to an external hdd.
> > but now short of reformatting and reinstalling windows, i am at a
> > loss.
> > Maybe there is a bootable solution? on my pc i got verizon internet
> > security suite and i bought superantispyware, and have yet to
> > experience a hit.
>
> > I know this email will elicit a bunch of crackpots spoofing legit
> > advice.
> > But i need to get some help for her.
> > that she can no longer connect to the i-net has me stumped
> > <>
>
> Depending on which malware is involved and how long ago the PC was
> infected, you might want to try using System Restore (SR) to restore the
> system to before the infection occurred.  Some malware prevent you from
> invoking SR so you may have to do it from safe mode.
>
> Also, some malware will remove/corrupt the restore points preventing SR
> from working, but I'd give it a try before doing a reinstall.
>
> Gary Richtmeyer

Thanks for all the feedback.
I tried F8 and to go back to the last known good configuration which
did not work.
Safe mode was also infected.
We will do a test ping and a screen shot and report back.
v/r
timO
<>
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