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From: TaurArian [MS-MVP] on 9 Jan 2006 04:31 0x8007041D ? 2147023843 - ERROR_SERVICE_REQUEST_TIMEOUT The service did not respond to the start or control request in a timely fashion You receive a "0x8007041D" error when you visit the Windows Update Web site http://support.microsoft.com/?scid=kb;en-us;902322 or If this is not the case then check in the Event Viewer to see if there is any specific errors regarding services Start/Run/Eventvwr.msc Some additional information on this error from Torgeir, Microsoft MVP <snip> Hi, If the things in TaurArian's post didn't apply or work, it is most likely a COM+ issue. First, verify that the "COM+ Event System" service is not disabled or not functioning: Press Start and Run, and then run this command: services.msc Locate the "COM+ Event System" entry, and double click on it. Startup type should be set to "Manual", and if the service is not already running, press the Start button to see if it starts successfully. If the steps above where ok, see if the steps in this previous post fixes the problem (applies to WinXP as well): From: DBQ <DBQ(a)discussions.microsoft.com> Subject: Re: 0x8007041D W2K Server Try All Date: Fri, 23 Sep 2005 14:30:03 -0700 Message-ID: <B7B2BCF2-44EB-46AA-95B1-00A42DCB35E1(a)microsoft.com> Newsgroups: microsoft.public.windowsupdate <quote> We with a little help from MS It is fixed. Two issued needed repairing. 1. COM+, This required cleaning up a damaged COM+ catalog details at: http://support.microsoft.com/?id=315296 2. Replacement of the HKEY_LOCAL_MACHINE\Software\Microsoft \Windows NT\CurrentVersion\Svchost for another working machine. </quote> -- torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway <snip> -- =========================== TaurArian [MS-MVP] 2005-2006 =========================== "Pam" <Pam(a)discussions.microsoft.com> wrote in message news:DD0CA1A8-0AF1-4527-8229-D08BAE26238D(a)microsoft.com... > yes. Error number: 0x8007041D > > "TaurArian" wrote: > >> Pam, do you have an error code? >> >> Without an error code, only a general answer can be given. >> >> >> "Pam" wrote: >> >> > I am having the same problem Rick is. I went to your link, but isn't there a >> > direct answer that you can give? >> > >> > "Carey Frisch [MVP]" wrote: >> > >> > > How to troubleshoot problems connecting to Windows Update >> > > or to Microsoft Update >> > > http://support.microsoft.com/kb/818018/en-us >> > > >> > > -- >> > > Carey Frisch >> > > Microsoft MVP >> > > Windows - Shell/User >> > > Microsoft Community Newsgroups >> > > news://msnews.microsoft.com/ >> > > >> > > ------------------------------------------------------------------------------------------- >> > > >> > > "Rick" wrote: >> > > >> > > | Please tell me why I am seeing this when i try to update. >> > > | (The website has encountered a problem and cannot display the page you are >> > > | trying to view. The options provided below might help you solve the problem). >> > > | >> > > | I can find nothing to help me with this and have been getting the same >> > > | message now for 5 days. >> > > | >> > > | Thank you >> > >
From: Rick on 9 Jan 2006 08:51 Thank you Carey, But i tried everything on the link you sent to me and i still get the same error (0x800A1391). Anymore ideas? Thanks "Carey Frisch [MVP]" wrote: > How to troubleshoot problems connecting to Windows Update > or to Microsoft Update > http://support.microsoft.com/kb/818018/en-us > > -- > Carey Frisch > Microsoft MVP > Windows - Shell/User > Microsoft Community Newsgroups > news://msnews.microsoft.com/ > > ------------------------------------------------------------------------------------------- > > "Rick" wrote: > > | Please tell me why I am seeing this when i try to update. > | (The website has encountered a problem and cannot display the page you are > | trying to view. The options provided below might help you solve the problem). > | > | I can find nothing to help me with this and have been getting the same > | message now for 5 days. > | > | Thank you >
From: Pam on 9 Jan 2006 10:23 This is what I found in Eventvwr.msc: Application Run Error - Load Perf Uploading the performance counters strings for service WmiApRpl failed. The error code is the first DWord in data section. System - Service Control Manager The automatic update sevice terminated with the following error : %%2149896199 System - W32time The time provider NtpClient is configured to aquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 min. NtpClient has no source of accurate time. Can you help?? Thanks, Pam "TaurArian [MS-MVP]" wrote: > 0x8007041D ? 2147023843 - ERROR_SERVICE_REQUEST_TIMEOUT > The service did not respond to the start or control request in a timely fashion > > You receive a "0x8007041D" error when you visit the Windows Update Web site > http://support.microsoft.com/?scid=kb;en-us;902322 > > or > If this is not the case then check in the Event Viewer to see if there is any specific errors > regarding services > Start/Run/Eventvwr.msc > > > Some additional information on this error from Torgeir, Microsoft MVP > > <snip> > > Hi, > > If the things in TaurArian's post didn't apply or work, it is most likely a COM+ issue. > > First, verify that the "COM+ Event System" service is not disabled or not functioning: > > Press Start and Run, and then run this command: > services.msc > > Locate the "COM+ Event System" entry, and double click on it. Startup type should be set to > "Manual", and if the service is not already running, press the Start button to see if it starts > successfully. > > If the steps above where ok, see if the steps in this previous post fixes the problem (applies to > WinXP as well): > > From: DBQ <DBQ(a)discussions.microsoft.com> > Subject: Re: 0x8007041D W2K Server Try All > Date: Fri, 23 Sep 2005 14:30:03 -0700 > Message-ID: <B7B2BCF2-44EB-46AA-95B1-00A42DCB35E1(a)microsoft.com> > Newsgroups: microsoft.public.windowsupdate > > <quote> > We with a little help from MS It is fixed. > > Two issued needed repairing. > > 1. COM+, > This required cleaning up a damaged COM+ catalog details at: > http://support.microsoft.com/?id=315296 > > 2. Replacement of the HKEY_LOCAL_MACHINE\Software\Microsoft > \Windows NT\CurrentVersion\Svchost for another working machine. > > </quote> > > -- > torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway > <snip> > > > > -- > =========================== > TaurArian [MS-MVP] 2005-2006 > =========================== > > > "Pam" <Pam(a)discussions.microsoft.com> wrote in message > news:DD0CA1A8-0AF1-4527-8229-D08BAE26238D(a)microsoft.com... > > yes. Error number: 0x8007041D > > > > "TaurArian" wrote: > > > >> Pam, do you have an error code? > >> > >> Without an error code, only a general answer can be given. > >> > >> > >> "Pam" wrote: > >> > >> > I am having the same problem Rick is. I went to your link, but isn't there a > >> > direct answer that you can give? > >> > > >> > "Carey Frisch [MVP]" wrote: > >> > > >> > > How to troubleshoot problems connecting to Windows Update > >> > > or to Microsoft Update > >> > > http://support.microsoft.com/kb/818018/en-us > >> > > > >> > > -- > >> > > Carey Frisch > >> > > Microsoft MVP > >> > > Windows - Shell/User > >> > > Microsoft Community Newsgroups > >> > > news://msnews.microsoft.com/ > >> > > > >> > > ------------------------------------------------------------------------------------------- > >> > > > >> > > "Rick" wrote: > >> > > > >> > > | Please tell me why I am seeing this when i try to update. > >> > > | (The website has encountered a problem and cannot display the page you are > >> > > | trying to view. The options provided below might help you solve the problem). > >> > > | > >> > > | I can find nothing to help me with this and have been getting the same > >> > > | message now for 5 days. > >> > > | > >> > > | Thank you > >> > > > >
From: Rick on 9 Jan 2006 10:46 Ok, thanks everyone. I finally got it figured out. All i had to do was disable my Norton Firewall. "Rick" wrote: > Thank you Carey, But i tried everything on the link you sent to me and i > still get the same error (0x800A1391). Anymore ideas? Thanks > > "Carey Frisch [MVP]" wrote: > > > How to troubleshoot problems connecting to Windows Update > > or to Microsoft Update > > http://support.microsoft.com/kb/818018/en-us > > > > -- > > Carey Frisch > > Microsoft MVP > > Windows - Shell/User > > Microsoft Community Newsgroups > > news://msnews.microsoft.com/ > > > > ------------------------------------------------------------------------------------------- > > > > "Rick" wrote: > > > > | Please tell me why I am seeing this when i try to update. > > | (The website has encountered a problem and cannot display the page you are > > | trying to view. The options provided below might help you solve the problem). > > | > > | I can find nothing to help me with this and have been getting the same > > | message now for 5 days. > > | > > | Thank you > >
From: Pam on 9 Jan 2006 14:31
I did that last night and it didn't help me. I closed my firewall and anit-virus protection and still could not get the page to display. Thanks, i'm happy for you. "Rick" wrote: > Ok, thanks everyone. I finally got it figured out. All i had to do was > disable my Norton Firewall. > > "Rick" wrote: > > > Thank you Carey, But i tried everything on the link you sent to me and i > > still get the same error (0x800A1391). Anymore ideas? Thanks > > > > "Carey Frisch [MVP]" wrote: > > > > > How to troubleshoot problems connecting to Windows Update > > > or to Microsoft Update > > > http://support.microsoft.com/kb/818018/en-us > > > > > > -- > > > Carey Frisch > > > Microsoft MVP > > > Windows - Shell/User > > > Microsoft Community Newsgroups > > > news://msnews.microsoft.com/ > > > > > > ------------------------------------------------------------------------------------------- > > > > > > "Rick" wrote: > > > > > > | Please tell me why I am seeing this when i try to update. > > > | (The website has encountered a problem and cannot display the page you are > > > | trying to view. The options provided below might help you solve the problem). > > > | > > > | I can find nothing to help me with this and have been getting the same > > > | message now for 5 days. > > > | > > > | Thank you > > > |