From: Georgiy on
Let me be more specific. I found out that SR worked not as usual yesterday
after I installed Blackberry Media Sync for my cellphone. First of all
computer stopped to see the cellphone at all. So I tried to restore to
previous state of my comp. There were 4 point in SR. Three of them were
connected with cellphone software installation and so I used forth point -
System checkpoint that corresponded the same date and previous time. My
attempt failed. After I reinstalled USB driver for cellphone its problem was
solved. Today I look in the SR again and found only one point - System
checkpoint that corresponded today.
Thank you for your link but I knew about it and used it in part this day.


"SC Tom" <sc(a)tom.net> wrote in message
news:deD%n.14163$Bh2.10143(a)newsfe04.iad...
>
> "Georgiy" <raduga(a)si.rr.com> wrote in message
> news:%238QJlNBJLHA.680(a)TK2MSFTNGP04.phx.gbl...
>>I have windows xp sp3 on Pentium 2.80 GHz with 1GB of RAM with hard disk
>>149 GB that has 98 GB free now. I notice that only there are Restore
>>Points for one day and there is no System Volume Information folder at all
>>though I made all nessesary steps to see it. Your help will be
>>appreciated.
>>
>>
>
> A good place to start for SR problems is here:
>
> System Restore troubleshooting http://bertk.mvps.org/html/srfail.html
>
> There are a lot of good solutions and links there.
> --
> SC Tom
>



From: SC Tom on

"Georgiy" <raduga(a)si.rr.com> wrote in message
news:uzl8PlEJLHA.5720(a)TK2MSFTNGP02.phx.gbl...
>> Did you just install SP3?
> No. It was installed long time ago and SR worked good till now with all
> the applications written below.
>
>> What anti-virus application or security suite is installed and is your
>> subscription current? ESET NOD32 antivirus and YES.
>
>>What anti-spyware applications (other than Defender)? Malwarebytes
>>Anti-malware
>
>> What third-party firewall (if any)?ZoneAlarm Has a(another) Norton or
>> McAfee application ever been installed on the computer (e.g., a
>> free-trial version that came preinstalled when you bought it)? No.
>
> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
> news:ewacBFDJLHA.4824(a)TK2MSFTNGP05.phx.gbl...
>> Did you just install SP3?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Georgiy wrote:
>>> I have windows xp sp3 on Pentium 2.80 GHz with 1GB of RAM with hard disk
>>> 149
>>> GB that has 98 GB free now. I notice that only there are Restore Points
>>> for
>>> one day and there is no System Volume Information folder at all though I
>>> made all nessesary steps to see it. Your help will be appreciated.
>>

Which version of Zone Alarm are you using? If it's 9.1.507.000, you need to
either update to 9.1.603.000 or downgrade to 9.1.008.000. There are a number
of authenticated problems with 507 on XP machines, one of which is losing
prior restore points every day. Try the ZA forums
http://forums.zonealarm.com/ and search these newsgroups.
--
SC Tom

From: PA Bear [MS MVP] on
See the sections about ZoneAlarm on this page:
http://bertk.mvps.org/html/srfail.html

Georgiy wrote:
>> Did you just install SP3?
> No. It was installed long time ago and SR worked good till now with all
> the
> applications written below.
>
>> What anti-virus application or security suite is installed and is your
>> subscription current? ESET NOD32 antivirus and YES.
>
>> What anti-spyware applications (other than Defender)? Malwarebytes
>> Anti-malware
>
>> What third-party firewall (if any)?ZoneAlarm Has a(another) Norton or
>> McAfee application ever been installed on the computer (e.g., a
>> free-trial
>> version that came preinstalled when you bought it)? No.
>
> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
> news:ewacBFDJLHA.4824(a)TK2MSFTNGP05.phx.gbl...
>> Did you just install SP3?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Georgiy wrote:
>>> I have windows xp sp3 on Pentium 2.80 GHz with 1GB of RAM with hard disk
>>> 149
>>> GB that has 98 GB free now. I notice that only there are Restore Points
>>> for
>>> one day and there is no System Volume Information folder at all though I
>>> made all nessesary steps to see it. Your help will be appreciated.

From: Georgiy on
Thanks! I updated ZoneAlarm to 9.1.603.000. Now I need to wait if the
problem was soft.

"SC Tom" <sc(a)tom.net> wrote in message
news:iNI%n.16242$xZ2.1330(a)newsfe07.iad...
>
> "Georgiy" <raduga(a)si.rr.com> wrote in message
> news:uzl8PlEJLHA.5720(a)TK2MSFTNGP02.phx.gbl...
>>> Did you just install SP3?
>> No. It was installed long time ago and SR worked good till now with all
>> the applications written below.
>>
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? ESET NOD32 antivirus and YES.
>>
>>>What anti-spyware applications (other than Defender)? Malwarebytes
>>>Anti-malware
>>
>>> What third-party firewall (if any)?ZoneAlarm Has a(another) Norton or
>>> McAfee application ever been installed on the computer (e.g., a
>>> free-trial version that came preinstalled when you bought it)? No.
>>
>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
>> news:ewacBFDJLHA.4824(a)TK2MSFTNGP05.phx.gbl...
>>> Did you just install SP3?
>>>
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)?
>>>
>>> Has a(another) Norton or McAfee application ever been installed on the
>>> computer (e.g., a free-trial version that came preinstalled when you
>>> bought it)?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Georgiy wrote:
>>>> I have windows xp sp3 on Pentium 2.80 GHz with 1GB of RAM with hard
>>>> disk 149
>>>> GB that has 98 GB free now. I notice that only there are Restore Points
>>>> for
>>>> one day and there is no System Volume Information folder at all though
>>>> I
>>>> made all nessesary steps to see it. Your help will be appreciated.
>>>
>
> Which version of Zone Alarm are you using? If it's 9.1.507.000, you need
> to either update to 9.1.603.000 or downgrade to 9.1.008.000. There are a
> number of authenticated problems with 507 on XP machines, one of which is
> losing prior restore points every day. Try the ZA forums
> http://forums.zonealarm.com/ and search these newsgroups.
> --
> SC Tom
>



From: Georgiy on
Thanks for your answer.
I've already described in one of the previous message my current antivirus
and anti-malware software. I used the link
http://bertk.mvps.org/html/srfail.html and reinstalled SR. Just now I
upgraded the ZoneAlarm farewall.
I did not use any program that included words mentioned by You. Now, after
several reboots, there is SVI folder but empty. Yes, I made a new RP by
hand. Does it indicate that my problem is solved?


"Jose" <jose_ease(a)yahoo.com> wrote in message
news:5486882b-984b-4ab5-b1d1-98a092d50916(a)s9g2000yqd.googlegroups.com...
On Jul 15, 7:46 am, "Georgiy" <rad...(a)si.rr.com> wrote:
> I have windows xp sp3 on Pentium 2.80 GHz with 1GB of RAM with hard disk
> 149
> GB that has 98 GB free now. I notice that only there are Restore Points
> for
> one day and there is no System Volume Information folder at all though I
> made all nessesary steps to see it. Your help will be appreciated.

So far, the description does not make sense.

If you have one Restore Point, you have a System Volume Information
folder. It is actually a little awkward (but possible) to not have a
SVI folder at all. You can empty it and then delete it, but it will
just get recreated when you reboot. It may remain empty depending on
your setup, but chances are good that you have a SVI folder.

Have you ever used any third party applications on your system where
the product description includes such descriptive words such as:

cleaner, mechanic, detective, optimize, clean up, tune up, speed up,
fix up, compact, compress, faster, power, booster, guaranteed

Many tools like that have an option to delete all but the most recent
restore point, so the wound to your system could have been self
inflicted. Even the built in XP disk cleanup wizard can optionally
delete your RPs if you tell it to do so. Have you run that?

If you are compelled to look inside your SVI folder, here is an
article that tells you how to do it, but I would recommend you undo
your peeking when you are done:

http://support.microsoft.com/kb/309531

What necessary steps did you take to see it?

Here is a nice article about how SR looks when it is working normally:

http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

RPs do not accumulate forever and is is very likely that you will have
some days with zero RPs for the day and some days with a couple/
several depending on how you use your system. All this can be
explained easily.

Describe your current antivirus and anti malware situation: McAfee,
Norton, Spybot, AVG, MSE, Defender, ZoneAlarm, PC Tools, Comodo, etc.

Malicious software would like to break your SR, so when you are
reasonably sure that is not the problem, then start troubleshooting.

Perform some scans for malicious software, then fix any remaining
issues:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.

Why don't you make your self a new RP by hand and see what you have?