sp3
in [Windows Update]
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From: plugginaway on 14 Dec 2009 14:08 Here is the last few lines of svcpack.log: 75.734: Enumerating Devices of USB, GUID {36FC9E60-C465-11CF-8056-444553540000} 175.797: AnalyzeDevices used 860 ticks 176.359: AnalyzePhaseTwo used 562 ticks 176.375: AnalyzePhaseThree used 16 ticks 176.375: AnalyzePhaseFive used 0 ticks 176.625: AnalyzePhaseSix used 250 ticks 178.172: Trying CheckVLKForBlock again 178.734: Error: CheckVLKForBlock failed 178.734: Inventory complete: ReturnStatus=536741199, 137687 ticks 178.750: Num Ticks for invent : 137703 179.828: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2 179.828: DoInstallation: Failed to unregistering spuninst.exe for recovery. 179.843: An internal error occurred. 181.922: Message displayed to the user: An internal error occurred. 181.922: User Input: OK 181.937: Service Pack 3 installation did not complete. 183.062: Message displayed to the user: Service Pack 3 installation did not complete. 183.062: User Input: OK 183.062: Update.exe extended error code = 0x1ffe054f 183.062: Update.exe return code was masked to 0x643 for MSI custom action compliance. Not HP. but does have AMD. XP Pro v 2002 SP2 IE 8 i see from the WGA diags that IE shows as 6, so I uinstalled it. Found that OGA and WGA failed. they fixed OK. MS FixIt failed to process. Permissions went OK. But SP3 failed again at exact same point: "Checking Product Key" no numerical error. only 'Internal error' SP# failed to install. MBAM and SAS only cookie hits. original try with IE/winupdate crashed as Update Installer was DL. then IE would not even launch. after OGA and WGA fix, IE would start to launch, but not finish window or connect. MGA Diags Windows log: Diagnostic Report (1.9.0011.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: N/A Windows Product Key: *****-*****-8J87D-7FTKT-82WJ2 Windows Product Key Hash: dbMZ4j+1F4ZlBy/EvJfs7i74iZI= Windows Product ID: 55276-011-5699364-22225 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 5.1.2600.2.00010100.2.0.pro ID: {31ADF45F-96FE-425F-AFB8-ACD21E2293A4}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.9.40.0 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-230-1 Resolution Status: N/A WgaER Data--> ThreatID(s): N/A Version: N/A WGA Notifications Data--> Cached Result: 0 File Exists: Yes Version: 1.9.40.0 WgaTray.exe Signed By: Microsoft WgaLogon.dll Signed By: Microsoft OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 103 Blocked VLK Microsoft Office Enterprise 2007 - 103 Blocked VLK OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-230-1 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{31ADF45F-96FE-425F-AFB8-ACD21E2293A4}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-82WJ2</PKey><PID>55276-011-5699364-22225</PID><PIDType>5</PIDType><SID>S-1-5-21-789336058-790525478-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040818000000.000000+000</Date></BIOS><HWID>8FE43CCF0184606B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData> <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>84B9C24ED082586</Val><Hash>tyiZ/dcb+zqWe0jHG65uncl8TX8=</Hash><Pid>89388-707-0366501-65531</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> Licensing Data--> N/A HWID Data--> N/A OEM Activation 1.0 Data--> BIOS string matches: no Marker string from BIOS: N/A Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005 OEM Activation 2.0 Data--> N/A Shenan Stanley wrote: > plugginaway wrote: > >>Update quits at 'Checking product key'. doesn't freeze, just quits >>on 'Inernal error" >> >>have MS case number, but the guy is stumped. >> >>we deleted oem.inf files. al kinds of stuff. >> >>same thing. >> >>pc has loaded a lot of other updates in the last 2 wks that are >>later than SP3. >> >>should i dump them all and retry?? > > > So you have a legitimate product key (assuming MS had you check, but we will > get to that) and you are just getting around to installing SP3 for Windows > XP - but you are having trouble? > > Here's my suggestion - it's a procedure, not a 'do this and try again, if > that doesn't work, do this and try again' - but a 'do this, this, this, > this, this and this and then try' thing. Long, easy, but time consuming. > If nothing else, you will end up with a cleaner system and a lot of possible > issues will be eliminated. > > I responded to you earlier and didn't understand your later response to > me... > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/e95abb32c68bb590/ > > This time I suggest you take it one step at a time, with the additional > steps included - finish each step as given and report the errors verbatim > (no paraphrasing) back here as you attempt to do them. I will be repeating > the same words and phrases many times throughout these steps - don't let > that discourage you, rather take it as, "I've done this before, it's getting > easier each time." and continue on. > > First - please verify the exact edition, version and architecture of > Windows XP you have: > > Press and hold down the Windows key on your keyboard and then press the > "Pause/Break" key. Let go of both. This is equivalent in Windows XP to > having right-clicked on the "My Computer" icon and chosen "Properties" > from the menu that appears. When the new window appears - ensure you are > under the "General" tab. Is there *anything* in there to indicate you > have a 64-bit version of Windows XP, like the words, "Windows XP > Professional x64 Edition Version"? > > If there is, let everyone here know this and stop the quest - as you have no > SP3 for your operating system. > > If there is not, let everyone here know this and continue the quest. > > Next we will get the edition and version information... > > Start button --> RUN > (no "RUN"? Press the "Windows Key" + R on your keyboard) > --> type in: > winver > --> Click OK. > > The picture at the top of the window that opens will give you the general > (Operating System name and edition) while the line starting with the word > "version" will give you the rest of the story. Post _both_ in response > to this message verbatim. No paraphrasing - instead - ensure > character-for-character copying. > > Next question has to do with what type of computer you own and what type > of processor it has. It's pretty straight forward: Is it an HP branded > computer and does it have an AMD processor installed? > > If the answer to BOTH of those is YES, then you need to prevent a known > issue with that combination using the following instructions: > http://h10025.www1.hp.com:80/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&dlc=en&cc=us&softwareitem=pv-60484-2 > > If the answer to EITHER of those is NO, then you are generally safe in > continuing on. But either way - answer back here so everyone can know > what you are doing/what you have step-by-excruciating-step. > > What version of Internet Explorer are you currently using? Easy to find > out. Open Internet Explorer and while that is in-focus, press and hold > the "ALT" key on your keyboard. With the "ALT" key still pressed, press > (just once, no holding) the "H" key. Now, with the "ALT" key still > pressed, press (just once, no holding) the "A" key. That will bring up > the "About Internet Explorer" window. It will give you the exact version > you are using - repeat what you see there in response to this message. > > Let's look at your copy/license of Windows XP now - validate it if you > will. Visit the following web site in Internet Explorer: > http://www.microsoft.com/genuine/diag/ > and locate/click on the "Start Diagnostics" blue button on the left side > of the web page. Does everything pass? If not - what are the diagnostic > steps they have you go through? > > Next, download/run: > http://go.microsoft.com/fwlink/?linkid=52012 > > You will be prompted to either Run or Save the tool. Choose to Run the > tool and follow the on-screen prompts. You will receive an Internet > Explorer-Security Warning dialog box for the Windows Genuine Advantage > Diagnostic Tool; you must choose to Run this tool when prompted. > > Once you are presented with the Diagnostics tool choose Continue to run > the diagnostic report. If the RESOLVE button is available after running > the diagnostics, please click RESOLVE to allow the diagnostic tool to > attempt a repair. > > 1. After running the MGA Diagnostic tool, click on the Windows tab and > then click on Copy. > 2. Please return to this post and paste the results here for additional > review. > > Now that we have some base information, let's cleanup and get ready to > install Windows XP SP3 onto your Windows XP system. > > Reboot so you start with a fresh machine. For everything here you will > need to logon as an user with administrative (installation) priviledges. > > Fix your file/registry permissions... > > Ignore the title and follow the sub-section under > "Advanced Troubleshooting" titled, > "Method 1: Reset the registry and the file permissions" > http://support.microsoft.com/kb/949377 > *will take time > ** Ignore the last step (6) - you'll install SP3 shortly, but not now. > > You will likely see errors pass by if you watching, even count up. No > worries *at this time*. > > *After* that is done, continue on to the next part where you clean off > some excess (unnecessary) files. It only removes those you definitely > do not need, if you follow the directions *as given* and do not deviate. > So reboot (for each of these steps, it is just best to reboot right > before - but I will continue to point that out) and logon as an user with > administrative priviledges. > > Download/install the "Windows Installer CleanUp Utility": > http://support.microsoft.com/kb/290301 > > After installing, do the following: > > Start button --> RUN > (no "RUN"? Press the "Windows Key" + R on your keyboard) > --> type in: > "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! > --> Click OK. > (The quotation marks and percentage signs and spacing should be exact.) > > It will flash by *quick*, don't expect much out of this step to get > excited about. But the cleaner your machine is to start with, the > better your luck will be later (not really luck - more like preparedness, > but that's not as fun to think about, eh?) > > Yeah - you will get tired of rebooting - but let's soldier on and reboot > again and logon as an user with administrative priviledges. > > This time (and this is one of the more time-consuming steps) you will be > running (one at a time with reboots in-between each) three different > anti-spyware/anti-malware applications to ensure you come up clean. > > Download, install, run, update and perform a full scan with the following > (freeware version): > > SuperAntiSpyware > http://www.superantispyware.com/ > > Reboot and logon as administrative user. > > Download, install, run, update and perform a full scan with the following > (freeware version): > > MalwareBytes > http://www.malwarebytes.com/ > > Reboot and logon as administrative user. > > Download and run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > You may find nothing, you may find only cookies, you may think it is a > waste of time - but if you do all this and report back here with what you > do/don't find as you are doing all of it - you are adding more pieces to > the puzzle and the entire picture just may become clearer and your > problem resolved. > > Reboot and logon as administrative user. > > Download/Install the latest Windows Installer (for your OS): > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) > http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en > > Reboot and logon as administrative user. > > Download the latest version of the Windows Update agent from here (x86): > http://go.microsoft.com/fwlink/?LinkID=91237 > ... and save it to the root of your C:\ drive. After saving it to the > root of the C:\ drive, do the following: > > Close all Internet Explorer windows and other applications. > > Start button --> RUN and type in: > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE > --> Click OK. > > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on > NEXT --> When it finishes installing, click on "Finish"... > > Reboot and logon as administrative user. > > Visit this web page: > > How do I reset Windows Update components? > http://support.microsoft.com/kb/971058 > > ... and click on the "Microsoft Fix it" icon. When asked, select "RUN", > both times. Check the "I agree" box and click on "Next". Check the box > for "Run aggressive options (not recommended)" and click "Next". Let > it finish up and follow the prompts until it is done. Close/exit and > reboot when it is. > > Now for SP3... > > Download the full SP3 installation file. > > Windows XP Service Pack 3 Network Installation Package for > IT Professionals and Developers (works just as well for you.) > http://www.microsoft.com/downloads/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4 > > You are just saving it right now - not running it yet. There will be no > file size deviation - it is 316.4MB. > > You should now perform a full CHKDSK on your system drive (C:)... > > How to scan your disks for errors > http://support.microsoft.com/kb/315265 > * will take time and a reboot > > You should now perform a full Defragment on your system drive (C:)... > > How to Defragment your hard drives > http://support.microsoft.com/kb/314848 > * will take time > > Reboot right before you try to install SP3. > > Disconnect from the internet before installing (physically disconnect - > pull the network cable or disable the router/modem.) > > Uninstall any and all third-party firewall applications (ZoneAlarm, etc) > and utilize the built-in WIndows Firewall only. > > Disable your antivirus and antispyware applications when you are about to > install SP3. Usually right-click on the icon in the taskbar gives you > a choice to do so. > > Install SP3 by running the downloaded executable. > > Reboot when requested to do so. > > Logon and let the machine 'settle' for about 10 minutes. > > Reboot. > > Give it 5 minutes after logon to 'settle' - reboot. > > After that - there will be more updates. > > Log on as an user with administrative rights and open Internet Explorer > and visit http://windowsupdate.microsoft.com/ and select to do a > CUSTOM scan... > > Every time you are about to click on something while at these web pages - > first press and hold down the CTRL key while you click on it. You can > release the CTRL key after clicking each time. > > Once the scan is done, select just _ONE_ of the high priority updates > (deselect any others) and install it. > > Reboot again. > > If it did work - try the web page again - selecting no more than 3-5 at a > time. Rebooting as needed. > > The Optional Software updates are generally safe - although I recommend > against the "Windows Search" one and any of the "Office Live" ones or > "Windows Live" ones for now. I would completely avoid the > Optional Hardware updates. Also - I do not see any urgent need to > install Internet Explorer 8 at this time. > > Seriously - do all that. This is like antibiotics - don't skip a single > step, don't quit because you think things will be okay now - go through > until the end, until you have done everything given in the order given. If > you have a problem with a step come ask and let someone here get you > through that step. If you don't understand how to do a step, come back > and ask here about that step and let someone walk you through it. > > Then - when done - let everyone here know if it worked for you - or if > you have more issues. >
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