troubles to open a terminal session on windows 2003
in [Terminal Services]
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From: Laurent Ulrich on 19 Dec 2008 11:32 I forgot to say that I recreated the profile several times and that the roaming options are disabled. The event viewer gives me the following errors : source : userenv event id : 1502 user : SALESCONSULT\selskens computer : sc-tserver2003 description : Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. If this problem persists, contact your network administrator. DETAIL - The process cannot access the file because it is being used by another process. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. source : userenv event id : 1515 user : SALESCONSULT\selskens computer : sc-tserver2003 description: Windows has backed up this user's profile. Windows will automatically try to use the backed up profile the next time this user logs on. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp source : userenv event id : 1511 user : SALESCONSULT\selskens computer : sc-tserver2003 description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. "Laurent Ulrich" <uns(a)newsgroup.nospam> a �crit dans le message de news: %230QG8PfYJHA.2280(a)TK2MSFTNGP06.phx.gbl... > Hello, > I've got aclient which has 3 servers, two which are DC, DHCP, DNS, file > server,... under windows 2003 standard edition and one server which is a > terminal and a citrix server. > all users but one have no trouble to open a ternimal session > > When this user try to connect to the server, he gets the errors attached. > when I reboot the server and try to connect this user again, it works > flawlessly for some time. > this time seems to be random. > the user can connect and disconnect several times without any problem and > another user can connect to the terminal server without causing any > trouble. > I installed User Profile Hive Cleanup Service but it didn't change a > thing. > > I'm open to any suggestions to solve this problem > > Thanks forwards > > Yours > > UNS > >
From: v-josz on 22 Dec 2008 03:15 Hi Laurent, Thank you for your post. If I understand correctly, a specific domain user will randomly receive error message indicating that Windows cannot find/load the local profile when it connects to the Terminal server. In addition, the events 1502, 1515 and 1511 are logged in the event viewer. This issue can happen if the user's ProfileImagePath registry value is duplicated with other users' ProfileImagePath. To resolve the issue, please perform the following steps: 1. Run WHOAMI /USER to determine the users' correct SID. 2. Open Registry Editor and check the ProfileImagePath value under the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\<SID>. Note down this ProfileImagePath value. 3. Check the other ProfileList\<SID> keys for matching ProfileImagePath values and deleted those keys. Note: Please make sure you have backed up the registry key before you delete them. 4. Test and see if the problem is fixed. In addition, I would like to check if you have ever manually moved the users' profiles to another drive. If you have moved the Documents and Settings folder, it will cause the issue. Sincerely, Joson Zhou Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
From: Laurent Ulrich on 22 Dec 2008 03:55 Hello Joson, First, thank you for your help :-) To be on the safe side, I deleted all the SID keys with the user's ProfileImagePath in the registry and moved his profile to another location. After that, I recreated the whole profile. It seems to be working but it always seems to be working at the beginning. only time will tell us :-) For my information, may I delete safely all the SID keys of all the ex-users there or is it dangerous ? Thank you Yours Laurent UNS ""Joson Zhou (MSFT)"" <v-josz(a)online.microsoft.com> a �crit dans le message de news: pg5d$1AZJHA.2052(a)TK2MSFTNGHUB02.phx.gbl... > Hi Laurent, > > Thank you for your post. > > If I understand correctly, a specific domain user will randomly receive > error message indicating that Windows cannot find/load the local profile > when it connects to the Terminal server. In addition, the events 1502, > 1515 > and 1511 are logged in the event viewer. > > This issue can happen if the user's ProfileImagePath registry value is > duplicated with other users' ProfileImagePath. To resolve the issue, > please > perform the following steps: > > 1. Run WHOAMI /USER to determine the users' correct SID. > > 2. Open Registry Editor and check the ProfileImagePath value under the > following registry key: > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > NT\CurrentVersion\ProfileList\<SID>. > > Note down this ProfileImagePath value. > > 3. Check the other ProfileList\<SID> keys for matching ProfileImagePath > values and deleted those keys. > > Note: Please make sure you have backed up the registry key before you > delete them. > > 4. Test and see if the problem is fixed. > > In addition, I would like to check if you have ever manually moved the > users' profiles to another drive. If you have moved the Documents and > Settings folder, it will cause the issue. > > Sincerely, > Joson Zhou > Microsoft Online Support > Microsoft Global Technical Support Center > > Get Secure! - www.microsoft.com/security > ===================================================== > When responding to posts, please "Reply to Group" via your newsreader so > that others may learn and benefit from your issue. > ===================================================== > This posting is provided "AS IS" with no warranties, and confers no > rights. >
From: v-josz on 24 Dec 2008 03:23 Hi Laurent, Glad to hear that everything is working fine now. Regarding your questions: 1. Please only delete the duplicated SID key (the value of ProfileImagePath is same but the SID is different). 2. Please back up the registry key before you delete them. You can export the whole profilelist (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList) to me for further confirm. Sincerely, Joson Zhou Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
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