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From: PA Bear [MS MVP] on 2 Jun 2010 13:39 What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? See Tip #1 at the bottom of this page: http://windows.microsoft.com/en-us/windows7/How-can-I-tell-if-my-computer-is-up-to-date Once you've checked the "Give me updates for Microsoft products and check for new optional Microsoft software when I update Windows" box, updates for Windows, Office, Windows Live, Silverlight, etc. should be offered when you run a manual check for updates as well as by Automatic Updating. You'll find support for Win7 in these forums: http://social.answers.microsoft.com/Forums/en-US/category/windows7 NB: The Windows Update forum is NOT a Win7-specific forum; it handles WinXP, Vista & Win7. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Yetiman wrote: > I got a new HP notebook Elitebook 8540p with Windows 7 Professional > preinstalled. > > When trying to run Windows Update everything works ok. > > When I try to run Microsoft Update (http://update.microsoft.com) in order > to > update all the other Microsoft programs like Office etc I get [Error > number: > 0x8DDD0004]. > > Strange thing is that the first add-on ('Windows Update' from 'Microsoft > Windows Component Publisher') shows as unknown program from unknown > publisher... I would expect it is signed as coming from Microsoft??? > > As per instruction from Microsoft I followed Article ID 914224 as this > shall > be also applicable for Windows 7 (even if there were lots of error > messages > when registering the DLLs and the services have different names) but I > figured out how to rename the SoftwareDistribution folder... however > without > success. > > Also a Chkdsk, SFC and a CleanBoot (as instructed by Microsoft) did not > help. > > Latest suggestion from Microsoft was an Inplace Upgrade or a fresh > install. > However I did not get any feedback yet if and how that will effect my > installed programs. > > Does anybody has an idea what to do? > > I dont see any infos on Microsoft Update under Windows 7 in the > newsgroups, > however I have seen somewhere that Microsoft Update is NOT working under > Vista... Does Microsoft Update really work with Windows 7 as well? > > Any idea on the effect of an Inplace Upgrade to my installed programs? > > Or is it the best to drop Windows 7 for now and use the (in the notebook > shipment probably for a good reason included) XP Pro / SP3 downgrade and > wait until Windows 7 SP2 comes out (as instructed by most of my friends)?
From: MowGreen on 2 Jun 2010 14:07 > You receive this error message when the scan for the latest version of the Windows > Update software runs on the computer. From: http://support.microsoft.com/kb/914224 That KB article is not very helpful for Windows 7 as the title states it's for XP. Sometimes the KBs pertain to Win 7, sometimes they don't. As to why ... you'll have to ask Microsoft - Error that you see in the upper-right corner when you visit the Windows Update Web site on a Windows XP-based computer: "[Error number: 0x8DDD0004]" Now, this KB article when viewed in IE8 on Win7 has a System Tip towards the top that states it applies to a different version of Windows blah, blah, blah, BUT, it's use is being recommended by MS Support Engineers in the new social.answers.forums. Go figure: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 First, suggest you configure the system to Clean boot: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 IF a 3rd party firewall was being used previously then open Windows Firewall in the Control Panel to ensure that it's now On. *Prior* to running the Fixit, see if the system can search for and detect needed updates now. If it can, then 3rd party software was interfering with the system's communication with the update servers. If it can not, * while still in the Clean boot state *, download and *save* the Fixit from here: http://support.microsoft.com/kb/971058 Once the Fixit is downloaded, close all open browsers. Now run MicrosoftFixit50502.msi and choose the Default mode. Restart when it's done and see if the system can update now. See if the system can search for, detect, and download updates now. If no joy, run it again and choose the Aggressive mode. Restart when it's finished, check to see if the system can update now. What you're trying to accomplish by doing the above is 1) Ensure that the latest version of the updating components are installed ( by running the Fixit ) 2) Ensure that no 3rd party software is interfering with the installation/registration of the updating components or the update process itself (Clean boot) MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked Yetiman wrote: > > I got a new HP notebook Elitebook 8540p with Windows 7 Professional > preinstalled. > > When trying to run Windows Update everything works ok. > > When I try to run Microsoft Update (http://update.microsoft.com) in order to > update all the other Microsoft programs like Office etc I get [Error number: > 0x8DDD0004]. > > Strange thing is that the first add-on ('Windows Update' from 'Microsoft > Windows Component Publisher') shows as unknown program from unknown > publisher... I would expect it is signed as coming from Microsoft??? > > As per instruction from Microsoft I followed Article ID 914224 as this shall > be also applicable for Windows 7 (even if there were lots of error messages > when registering the DLLs and the services have different names) but I > figured out how to rename the SoftwareDistribution folder... however without > success. > > Also a Chkdsk, SFC and a CleanBoot (as instructed by Microsoft) did not help. > > Latest suggestion from Microsoft was an Inplace Upgrade or a fresh install. > However I did not get any feedback yet if and how that will effect my > installed programs. > > Does anybody has an idea what to do? > > I dont see any infos on Microsoft Update under Windows 7 in the newsgroups, > however I have seen somewhere that Microsoft Update is NOT working under > Vista... Does Microsoft Update really work with Windows 7 as well? > > Any idea on the effect of an Inplace Upgrade to my installed programs? > > Or is it the best to drop Windows 7 for now and use the (in the notebook > shipment probably for a good reason included) XP Pro / SP3 downgrade and wait > until Windows 7 SP2 comes out (as instructed by most of my friends)? >
From: Harry Johnston [MVP] on 2 Jun 2010 19:58
On 2010-06-03 4:10 a.m., Yetiman wrote: > I got a new HP notebook Elitebook 8540p with Windows 7 Professional > preinstalled. > > When trying to run Windows Update everything works ok. > > When I try to run Microsoft Update (http://update.microsoft.com) in order to > update all the other Microsoft programs like Office etc I get [Error number: > 0x8DDD0004]. Have you tried using the Windows Update control panel to install Microsoft Update, as opposed to visiting the web site? Harry. > > Strange thing is that the first add-on ('Windows Update' from 'Microsoft > Windows Component Publisher') shows as unknown program from unknown > publisher... I would expect it is signed as coming from Microsoft??? > > As per instruction from Microsoft I followed Article ID 914224 as this shall > be also applicable for Windows 7 (even if there were lots of error messages > when registering the DLLs and the services have different names) but I > figured out how to rename the SoftwareDistribution folder... however without > success. > > Also a Chkdsk, SFC and a CleanBoot (as instructed by Microsoft) did not help. > > Latest suggestion from Microsoft was an Inplace Upgrade or a fresh install. > However I did not get any feedback yet if and how that will effect my > installed programs. > > Does anybody has an idea what to do? > > I dont see any infos on Microsoft Update under Windows 7 in the newsgroups, > however I have seen somewhere that Microsoft Update is NOT working under > Vista... Does Microsoft Update really work with Windows 7 as well? > > Any idea on the effect of an Inplace Upgrade to my installed programs? > > Or is it the best to drop Windows 7 for now and use the (in the notebook > shipment probably for a good reason included) XP Pro / SP3 downgrade and wait > until Windows 7 SP2 comes out (as instructed by most of my friends)? > -- Harry Johnston http://harryjohnston.wordpress.com |