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From: ranscozi on 12 Jun 2010 01:19
When I boot the computer, I get the splash screen with the progress bar and
then a screen that states "setup is being restarted...". After that I get a
black screen that shows the pointer with the hour glass for a few seconds and
the mouse pointer responds, but nothing else responds. I have let it set
this way for several hours and still nothing else. Any suggestions?
From: Jose on 12 Jun 2010 06:32
On Jun 12, 1:19 am, ranscozi <ransc...(a)discussions.microsoft.com>
wrote:
> When I boot the computer, I get the splash screen with the progress bar and
> then a screen that states "setup is being restarted...".  After that I get a
> black screen that shows the pointer with the hour glass for a few seconds and
> the mouse pointer responds, but nothing else responds.  I have let it set
> this way for several hours and still nothing else.  Any suggestions?

Please describe the events leading up to this affliction.

(what do you think happened)
From: PA Bear [MS MVP] on 12 Jun 2010 14:01
ranscozi wrote:
> When I boot the computer, I get the splash screen with the progress bar
> and
> then a screen that states "setup is being restarted...". After that I get
> a
> black screen that shows the pointer with the hour glass for a few seconds
> and the mouse pointer responds, but nothing else responds. I have let it
> set this way for several hours and still nothing else. Any suggestions?

Several:

• Which version of the Windows operating system am I running?
http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

• Is my PC running the 32-bit or 64-bit version of Windows?
http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
when posting in a forum or newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


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