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From: MRRIGGA on 6 Feb 2008 15:19
I have just installed my old scanner (Snapscan 1212u) on to a friends
computer and I get a message A Communication Problem Occurred. Open log file
to find out more. Can anyone tell me where I find the log file. I havent got
the original installation cd so I downloaded the drivers from the Agfa driver
site.
Any help I would be greatful for Thank you
--
B J G
From: AQV on 8 Feb 2008 12:10
The logfile is probably located in the installation folder of the software.
However instead of focusing on the logfile, you may want to solve the issue
all together by tweaking the compatibility settings to solve the issue.

1) Open your ScanWise Setup Folder
e.g.: c:\program files\agfa\scanwise
2)Point and Click with the right mouse button on Scanwise.exe and
select "Properties"
3)Select the "Compability" folder
4)Check the box "Run this program in compability mode"
5)Select "Windows 95"
6)Click OK

- AQV

"MRRIGGA" wrote:

> I have just installed my old scanner (Snapscan 1212u) on to a friends
> computer and I get a message A Communication Problem Occurred. Open log file
> to find out more. Can anyone tell me where I find the log file. I havent got
> the original installation cd so I downloaded the drivers from the Agfa driver
> site.
> Any help I would be greatful for Thank you
> --
> B J G
From: MRRIGGA on 8 Feb 2008 15:33
Hi AQV
Done as you said checked the box run this program in compability mode
windows 95 still the same message.
Could it be the usb cable this is not the original cable but a spare cable
from an old printer
--
B J G


"AQV" wrote:

> The logfile is probably located in the installation folder of the software.
> However instead of focusing on the logfile, you may want to solve the issue
> all together by tweaking the compatibility settings to solve the issue.
>
> 1) Open your ScanWise Setup Folder
> e.g.: c:\program files\agfa\scanwise
> 2)Point and Click with the right mouse button on Scanwise.exe and
> select "Properties"
> 3)Select the "Compability" folder
> 4)Check the box "Run this program in compability mode"
> 5)Select "Windows 95"
> 6)Click OK
>
> - AQV
>
> "MRRIGGA" wrote:
>
> > I have just installed my old scanner (Snapscan 1212u) on to a friends
> > computer and I get a message A Communication Problem Occurred. Open log file
> > to find out more. Can anyone tell me where I find the log file. I havent got
> > the original installation cd so I downloaded the drivers from the Agfa driver
> > site.
> > Any help I would be greatful for Thank you
> > --
> > B J G
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