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From: AdeW on 20 Jun 2010 21:57
On 20 June, 05:41, Tim Roberts <t...(a)probo.com> wrote:
> AdeW <adn...(a)live.co.uk> wrote:
>
> >I instead decided to just let Windows automatically look for drivers
> >but it failed in its attempt to install HPBSC driver (HP Basic Starter
> >Camera driver). I didn't manage to check the device manager before
> >that but but did take a screenshot after...
> >...
> >I don't know what the device manager would have looked like before my
> >attempt. But as you can see from the picture there is an exclamation
> >(!) mark next HP Basic Starter Camera under imaging devices.
>
> Are you running a 64-bit operating system?  Did you try to install a 32-bit
> driver?

http://cid-64f5892d2f88d17f.photos.live.com/self.aspx/Amcap/Twelve.JPG

I installed Amcap (USBPCCamPlus) on WindowsXP Professional Version
2002 Service Pack 3.
AMD Athlon 64 processor 3500+

I think it maybe a 64 bit operating system.

Maybe the driver is 32bit. The camera's web page states the driver/
camera is for Windows 98/ME/2000/XP which would seem 32bit?
http://www.google.com/url?sa=D&q=http://www.chinavasion.com/product_info.php/pName/dental-intraoral-camera-computer-usb-connection/&usg=AFQjCNH56kxQ-uCTUsD165RYuj9BCFniHw
From: Tim Roberts on 21 Jun 2010 23:18
AdeW <adnw14(a)live.co.uk> wrote:
>
>On 20 June, 05:41, Tim Roberts <t...(a)probo.com> wrote:
>>
>> Are you running a 64-bit operating system? �Did you try to install a 32-bit
>> driver?
>
>http://cid-64f5892d2f88d17f.photos.live.com/self.aspx/Amcap/Twelve.JPG
>
>I installed Amcap (USBPCCamPlus) on WindowsXP Professional Version
>2002 Service Pack 3.
>AMD Athlon 64 processor 3500+
>
>I think it maybe a 64 bit operating system.

No, it's 32-bit. You may need to contact the manufacturer.
--
Tim Roberts, timr(a)probo.com
Providenza & Boekelheide, Inc.
From: AdeW on 26 Jun 2010 11:38
On Jun 17, 7:49 am, DamL <damien.leb...(a)cynove.com> wrote:
> Amcap is a basic program, I think the error is to be found from driver
> part or hardware.

Paul (I'm assuming installed on windowsXP because the posting is in
microsoft.public.windowsxp.hardware) and DamL, Is the system you
installed amcap on 32-bit version of Windows? was it XP?

http://windows.microsoft.com/en-us/windows7/32-bit-and-64-bit-windows-frequently-asked-questions

"If you don't see "x64 Edition" listed, then you're running the 32-bit
version of Windows XP." I read that to be able to tell it should say
"x64 Edition" under system in system properties.

http://www.bestofferbuy.com/dental-intraoral-magnifying-inspection-camera-pal-p-1011.html?currency=GBP&utm_source=gbase&utm_medium=cse&utm_campaign=gbase


When I have tried to uninstall Amcap (from the mini CD I received with
the camera), it goes through the uninstall process but afterwards I go
to the start menu, programs and find it is still there and am able to
launch the program exactly as before! So I decided to resort to using
the add/remove programs feature to finally get rid of it and have
things back to how it was before.

But letting windows hunt for drivers - where it settled on the HP
Basic Starter Camera driver, I try Picasa but that doesn't get any
pictures and nothing in "Control Panel" "Scanners and Cameras".

I tried plugging in the dental camera into a 2nd PC also running
windows XP and this time i did *not* install the Amcap (USBPCCamPlus)
software. I instead decided to just let Windows automatically look for
drivers. In "Control Panel" "Scanners and Cameras" it shows HP Basic
Starter Camera and I got moving pictures! Picasa 3 also gets gets
moving pictures too.

Could the Amcap install have ruined the first computer that even an
uninstall didn't fix?
From: Tim Roberts on 27 Jun 2010 18:50
AdeW <adnw14(a)live.co.uk> wrote:
>...
>I tried plugging in the dental camera into a 2nd PC also running
>windows XP and this time i did *not* install the Amcap (USBPCCamPlus)
>software. I instead decided to just let Windows automatically look for
>drivers. In "Control Panel" "Scanners and Cameras" it shows HP Basic
>Starter Camera and I got moving pictures! Picasa 3 also gets gets
>moving pictures too.
>
>Could the Amcap install have ruined the first computer that even an
>uninstall didn't fix?

Do not blame Amcap. That's just an application, and it is a well-trusted
application at that. It has nothing to do with drivers -- it just does
what it's told

It's quite possible that the installer you ran installed a driver. Plug in
the camera. Bring up Device Manager. Find your camera in the list
(probably under Imaging). Right click, and pick "Uninstall". Now, go to
c:\windows\inf. There are a bunch of files named "oem0.inf", "oem1.inf",
"oem2.inf", etc. One of those will be the INF file that was installed.
Delete that, plus the ".pnf" with the same name.

Now, unplug your camera and plug it in again.
--
Tim Roberts, timr(a)probo.com
Providenza & Boekelheide, Inc.
From: Maxim S. Shatskih on 28 Jun 2010 13:24
> (probably under Imaging). Right click, and pick "Uninstall". Now, go to
> c:\windows\inf. There are a bunch of files named "oem0.inf", "oem1.inf",
> "oem2.inf", etc. One of those will be the INF file that was installed.
> Delete that, plus the ".pnf" with the same name.

With Vista+, you will also need to delete the driver from Driver Store too.

--
Maxim S. Shatskih
Windows DDK MVP
maxim(a)storagecraft.com
http://www.storagecraft.com

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