Any Suggested Computer Manufacturer??
in [Dell]
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From: Sam on 24 Oct 2009 11:45 I am planning to purchase a Dell Studio XPS 9000 computer. However, I have become a bit concerned since I have been monitoring the Dell Community Forum for the last three months. I have seen many compliments about how bad Dell's customer support is now. Based on the total number of computers sold by Dell, maybe these complaints are a comparatively small number, and are not representative of the overall quality of Dell's customer service?? Any comments and/or suggestions would be very much appreciated, especially any recommended computer manufacturer with quality customer support. Thanks, Sam.
From: Ben Myers on 24 Oct 2009 12:25 Sam wrote: > I am planning to purchase a Dell Studio XPS 9000 computer. However, I have > become a bit concerned since I have been monitoring the Dell Community Forum > for the last three months. I have seen many compliments about how bad > Dell's customer support is now. Based on the total number of computers sold > by Dell, maybe these complaints are a comparatively small number, and are > not representative of the overall quality of Dell's customer service?? > > Any comments and/or suggestions would be very much appreciated, especially > any recommended computer manufacturer with quality customer support. > Thanks, Sam. > > > Your best customer support will come from a reputable local dealer who builds a computer to suit your needs. More expensive than any name-brand. HP/Compaq - mediocre on-line tech support. Acer - mediocre on-line tech support. eMachines - mediocre on-line tech support, but only on good days. Worse otherwise. Gateway - Acer has not killed Gateway tech support completely yet. Moderately good. Lenovo - Not a real factor in desktops in the US. If you think Dell's is bad, try another one and then come back to Dell. I'm not a Dellbot. This is simply the real world, from servicing all the various name brands... Ben Myers
From: Tom Lake on 24 Oct 2009 12:43 "Sam" <scams(a)att.net> wrote in message news:hbv7cf$cdf$1(a)news.albasani.net... > I am planning to purchase a Dell Studio XPS 9000 computer. However, I > have become a bit concerned since I have been monitoring the Dell > Community Forum for the last three months. I have seen many compliments > about how bad Dell's customer support is now. Based on the total number > of computers sold by Dell, maybe these complaints are a comparatively > small number, and are not representative of the overall quality of Dell's > customer service?? > > Any comments and/or suggestions would be very much appreciated, especially > any recommended computer manufacturer with quality customer support. > Thanks, Sam. See if the 9000 is available in the small business section rather than the home section. Business users get much better support and access to techs in the USA who speak English fluently (or at least they speak Texan which is almost as good) and have the authority to actually get replacement parts or on-site service for you. Tom Lake
From: Bill on 24 Oct 2009 14:50 Just ordered the XPS8000 for my son. He had a gateway for one year, sort of died and so happens Gateway sold the support on his model to some other company who doesn't support it either. So all in all looks like Dell is the best of the lot. The XPS 9000 looks like a good system Bill PS I am using a Gateway FX at present , going on 2 years with all fingers, toes etc crossed :-) Next one back to Dell "Sam" <scams(a)att.net> wrote in message news:hbv7cf$cdf$1(a)news.albasani.net... > I am planning to purchase a Dell Studio XPS 9000 computer. However, I > have become a bit concerned since I have been monitoring the Dell > Community Forum for the last three months. I have seen many compliments > about how bad Dell's customer support is now. Based on the total number > of computers sold by Dell, maybe these complaints are a comparatively > small number, and are not representative of the overall quality of Dell's > customer service?? > > Any comments and/or suggestions would be very much appreciated, especially > any recommended computer manufacturer with quality customer support. > Thanks, Sam. > >
From: Jef Roe on 24 Oct 2009 20:16
"Sam" <scams(a)att.net> wrote in message news:hbv7cf$cdf$1(a)news.albasani.net... >I am planning to purchase a Dell Studio XPS 9000 computer. However, I have >become a bit concerned since I have been monitoring the Dell Community >Forum for the last three months. I have seen many compliments about how >bad Dell's customer support is now. Based on the total number of computers >sold by Dell, maybe these complaints are a comparatively small number, and >are not representative of the overall quality of Dell's customer service?? > > Any comments and/or suggestions would be very much appreciated, especially > any recommended computer manufacturer with quality customer support. > Thanks, Sam. > > as for the on site warranty, here is my experience of a 'tech' visit on Friday, The tech, 1. was rushed...no, very rushed...no, very very rushed. 2. did not repair the problem but only changed parts so I am not sure the word technician applies. 3. had to use my phone to call base. I assume his was dead because he had made many phone calls to a base tech that morning. 4. was late but someone did call to say he would be. 5. scribbled on the report sheet the replacements parts which I cannot read. I had an email from the survey department yesterday. Needless to say I marked all Q's poorly. I think I would have preferred it to have gone back to a workshop. |