BEWARE OF AT&T!
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From: Whistleblower on 29 Mar 2010 17:54 BEWARE OF and AVOID doing business with AT&T! AT&T exemplifies screw-the-consumer corporate arrogance at its worst. DO NOT PATRONIZE AT&T or YOU'LL REGRET IT! I had an ISP service package with AT&T Worldnet that included email, DSL, a personal website on their server, and Usenet access. Suddenly they dropped the Usenet service, with no compensation to customers that were forced to find another source. Another example of their screw-the-customer attitude is the fact that reaching a tech support person by phone typically requires at least a 20 minute wait on hold. AT&T once had a good tech support service on Usenet, but dropped that too and became very hard to reach. I should have seen the writing on the wall and dropped AT&T back then! This March 2nd I get an email that AT&T Worldnet service, DSL service, and website hosting will no longer be available effective March 31st - A KNIFE IN THE BACK to all their small business and individual customers! They arranged a deal with Covad to take over the DSL service, and a new email/web service that allows you to keep your existing email address and ID. You could elect to use AT&T for dialup only, or go to another ISP entirely. In effect, if you wanted to keep your present email address, IDs, settings, and DSL, you are FORCED to accept Covad and still be tied to AT&T as your ISP. Before, if your DSL service went down you had free dialup backup, but no longer. Dialup now costs extra. And since converting to Covad DSL about a week ago, I have already had a service failure! For a business, the website customer-screwing by AT&T is the worst of all. I had my site for years and it had a high ranking with the search engines - top10. Now I have been FORCED to move it to another host with a new URL unknown to the search engines. My initial outlay for 3 years of webhosting and a domain was over $150. Fortunately I was able to upload my site to the new host without the typical professional fee of $250 to do so, but it took alot of my time. In addition, I'll have to toss and replace about $50 worth of business cards with my old URL web address on them, replace other printed materials with the old URL, change many documents, and inform many contacts. I will inevitably lose business because the old URL, now in many website links and hard-copy publications, has become useless. The forced "migration" process from AT&T was complex and time-consuming, not helped by the unavailability for several days of the means to do so at their website where AT&T stated it would be. Instructions were vague and non-specific, and good luck reaching them by phone! As the service cutoff date approached, nothing could be done due to this and to AT&Ts inaccessibility. Then, one day after completing part of the migration process, CUTOFF! I had NO SERVICE - no web, no email, no DSL, no dialup, nothing! Finally after hours of effort,I was able to establish my DSL service. My Outlook Express was unable to download email until I corrected that too - with no help from these corporate cretins that couldn't care less! Now, for the same monthly price as before (under a 1 year contract with a BIG termination fee if you want out), I have DSL, web, and email. But no dialup backup, Usenet, or website as before. The website costs extra now. And will AT&T tech support improve? I wouldn't hold my breath! The substantial expenses and inconveniences inflicted by this AT&T customer-screwing is something for which a CLASS ACTION LAWSUIT would be appropriate, but no doubt the agreement you are forced into when buying their service protects them from responsibility. Clearly AT&T, with typical mega-corpseration greed and arrogance, cares little for their home and small business customers. This sort of thing will continue as long as they can perpetrate such actions without being held accountable, and consumers and businesses will remain at their mercy. When you vote, keep in mind it is the Republican-Conservatives that protect these mega-corpserate bullies and allow them to run amok, unregulated, and perpetrate such consumer-screwing actions as this. BOYCOTT AT&T!
From: Greg Russell on 29 Mar 2010 18:00 In news:hor7il$iaq$1(a)news.eternal-september.org, Whistleblower <Justice(a)USA.con> typed: > I should have seen the writing on the wall and dropped > AT&T back then! .... yet you still pay them and have to whine incessantly about it?
From: Philo P. Shagnasty on 29 Mar 2010 18:03 Give it a rest. You don't like AT&T. Cancel and go somewhere else. "Whistleblower" <Justice(a)USA.con> wrote in message news:hor7il$iaq$1(a)news.eternal-september.org... > BEWARE OF and AVOID doing business with AT&T! > > AT&T exemplifies screw-the-consumer corporate arrogance at its worst. > DO NOT PATRONIZE AT&T or YOU'LL REGRET IT! > > I had an ISP service package with AT&T Worldnet that included email, DSL, > a personal website on their server, and Usenet access. Suddenly they > dropped the Usenet service, with no compensation to customers that were > forced to find another source. Another example of their screw-the-customer > attitude is the fact that reaching a tech support person by phone > typically requires at least a 20 minute wait on hold. AT&T once had a good > tech support service on Usenet, but dropped that too and became very hard > to reach. I should have seen the writing on the wall and dropped AT&T back > then! > > This March 2nd I get an email that AT&T Worldnet service, DSL service, and > website hosting will no longer be available effective March 31st - A KNIFE > IN THE BACK to all their small business and individual customers! > > They arranged a deal with Covad to take over the DSL service, and a new > email/web service that allows you to keep your existing email address and > ID. You could elect to use AT&T for dialup only, or go to another ISP > entirely. In effect, if you wanted to keep your present email address, > IDs, settings, and DSL, you are FORCED to accept Covad and still be tied > to AT&T as your ISP. Before, if your DSL service went down you had free > dialup backup, but no longer. Dialup now costs extra. And since converting > to Covad DSL about a week ago, I have already had a service failure! > > For a business, the website customer-screwing by AT&T is the worst of all. > I had my site for years and it had a high ranking with the search > engines - top10. Now I have been FORCED to move it to another host with a > new URL unknown to the search engines. My initial outlay for 3 years of > webhosting and a domain was over $150. Fortunately I was able to upload my > site to the new host without the typical professional fee of $250 to do > so, but it took alot of my time. In addition, I'll have to toss and > replace about $50 worth of business cards with my old URL web address on > them, replace other printed materials with the old URL, change many > documents, and inform many contacts. I will inevitably lose business > because the old URL, now in many website links and hard-copy publications, > has become useless. > > The forced "migration" process from AT&T was complex and time-consuming, > not helped by the unavailability for several days of the means to do so at > their website where AT&T stated it would be. Instructions were vague and > non-specific, and good luck reaching them by phone! As the service cutoff > date approached, nothing could be done due to this and to AT&Ts > inaccessibility. Then, one day after completing part of the migration > process, CUTOFF! I had NO SERVICE - no web, no email, no DSL, no dialup, > nothing! Finally after hours of effort,I was able to establish my DSL > service. My Outlook Express was unable to download email until I corrected > that too - with no help from these corporate cretins that couldn't care > less! > > Now, for the same monthly price as before (under a 1 year contract with a > BIG termination fee if you want out), I have DSL, web, and email. But no > dialup backup, Usenet, or website as before. The website costs extra now. > And will AT&T tech support improve? I wouldn't hold my breath! > > The substantial expenses and inconveniences inflicted by this AT&T > customer-screwing is something for which a CLASS ACTION LAWSUIT would be > appropriate, but no doubt the agreement you are forced into when buying > their service protects them from responsibility. Clearly AT&T, with > typical mega-corpseration greed and arrogance, cares little for their home > and small business customers. This sort of thing will continue as long as > they can perpetrate such actions without being held accountable, and > consumers and businesses will remain at their mercy. > > When you vote, keep in mind it is the Republican-Conservatives that > protect these mega-corpserate bullies and allow them to run amok, > unregulated, and perpetrate such consumer-screwing actions as this. > > BOYCOTT AT&T! > >
From: Mark A. Sam on 29 Mar 2010 18:45 You should just register a domain name, then set up your site and email through a stable web hosting company like Web.com (formerly Interland) or DiscountASP or many others. They you aren't tied to a phone or cable company. "Whistleblower" <Justice(a)USA.con> wrote in message news:hor7il$iaq$1(a)news.eternal-september.org... > BEWARE OF and AVOID doing business with AT&T! > > AT&T exemplifies screw-the-consumer corporate arrogance at its worst. > DO NOT PATRONIZE AT&T or YOU'LL REGRET IT! > > I had an ISP service package with AT&T Worldnet that included email, DSL, > a personal website on their server, and Usenet access. Suddenly they > dropped the Usenet service, with no compensation to customers that were > forced to find another source. Another example of their screw-the-customer > attitude is the fact that reaching a tech support person by phone > typically requires at least a 20 minute wait on hold. AT&T once had a good > tech support service on Usenet, but dropped that too and became very hard > to reach. I should have seen the writing on the wall and dropped AT&T back > then! > > This March 2nd I get an email that AT&T Worldnet service, DSL service, and > website hosting will no longer be available effective March 31st - A KNIFE > IN THE BACK to all their small business and individual customers! > > They arranged a deal with Covad to take over the DSL service, and a new > email/web service that allows you to keep your existing email address and > ID. You could elect to use AT&T for dialup only, or go to another ISP > entirely. In effect, if you wanted to keep your present email address, > IDs, settings, and DSL, you are FORCED to accept Covad and still be tied > to AT&T as your ISP. Before, if your DSL service went down you had free > dialup backup, but no longer. Dialup now costs extra. And since converting > to Covad DSL about a week ago, I have already had a service failure! > > For a business, the website customer-screwing by AT&T is the worst of all. > I had my site for years and it had a high ranking with the search > engines - top10. Now I have been FORCED to move it to another host with a > new URL unknown to the search engines. My initial outlay for 3 years of > webhosting and a domain was over $150. Fortunately I was able to upload my > site to the new host without the typical professional fee of $250 to do > so, but it took alot of my time. In addition, I'll have to toss and > replace about $50 worth of business cards with my old URL web address on > them, replace other printed materials with the old URL, change many > documents, and inform many contacts. I will inevitably lose business > because the old URL, now in many website links and hard-copy publications, > has become useless. > > The forced "migration" process from AT&T was complex and time-consuming, > not helped by the unavailability for several days of the means to do so at > their website where AT&T stated it would be. Instructions were vague and > non-specific, and good luck reaching them by phone! As the service cutoff > date approached, nothing could be done due to this and to AT&Ts > inaccessibility. Then, one day after completing part of the migration > process, CUTOFF! I had NO SERVICE - no web, no email, no DSL, no dialup, > nothing! Finally after hours of effort,I was able to establish my DSL > service. My Outlook Express was unable to download email until I corrected > that too - with no help from these corporate cretins that couldn't care > less! > > Now, for the same monthly price as before (under a 1 year contract with a > BIG termination fee if you want out), I have DSL, web, and email. But no > dialup backup, Usenet, or website as before. The website costs extra now. > And will AT&T tech support improve? I wouldn't hold my breath! > > The substantial expenses and inconveniences inflicted by this AT&T > customer-screwing is something for which a CLASS ACTION LAWSUIT would be > appropriate, but no doubt the agreement you are forced into when buying > their service protects them from responsibility. Clearly AT&T, with > typical mega-corpseration greed and arrogance, cares little for their home > and small business customers. This sort of thing will continue as long as > they can perpetrate such actions without being held accountable, and > consumers and businesses will remain at their mercy. > > When you vote, keep in mind it is the Republican-Conservatives that > protect these mega-corpserate bullies and allow them to run amok, > unregulated, and perpetrate such consumer-screwing actions as this. > > BOYCOTT AT&T! > >
From: sgopus on 29 Mar 2010 18:55
Sorry for your tragedy, this is not the proper place to post these kinds of complaints. "Whistleblower" wrote: > BEWARE OF and AVOID doing business with AT&T! > > AT&T exemplifies screw-the-consumer corporate arrogance at its worst. > DO NOT PATRONIZE AT&T or YOU'LL REGRET IT! > > I had an ISP service package with AT&T Worldnet that included email, DSL, a > personal website on their server, and Usenet access. Suddenly they dropped > the Usenet service, with no compensation to customers that were forced to > find another source. Another example of their screw-the-customer attitude is > the fact that reaching a tech support person by phone typically requires at > least a 20 minute wait on hold. AT&T once had a good tech support service on > Usenet, but dropped that too and became very hard to reach. I should have > seen the writing on the wall and dropped AT&T back then! > > This March 2nd I get an email that AT&T Worldnet service, DSL service, and > website hosting will no longer be available effective March 31st - A KNIFE > IN THE BACK to all their small business and individual customers! > > They arranged a deal with Covad to take over the DSL service, and a new > email/web service that allows you to keep your existing email address and > ID. You could elect to use AT&T for dialup only, or go to another ISP > entirely. In effect, if you wanted to keep your present email address, IDs, > settings, and DSL, you are FORCED to accept Covad and still be tied to AT&T > as your ISP. Before, if your DSL service went down you had free dialup > backup, but no longer. Dialup now costs extra. And since converting to Covad > DSL about a week ago, I have already had a service failure! > > For a business, the website customer-screwing by AT&T is the worst of all. I > had my site for years and it had a high ranking with the search engines - > top10. Now I have been FORCED to move it to another host with a new URL > unknown to the search engines. My initial outlay for 3 years of webhosting > and a domain was over $150. Fortunately I was able to upload my site to the > new host without the typical professional fee of $250 to do so, but it took > alot of my time. In addition, I'll have to toss and replace about $50 worth > of business cards with my old URL web address on them, replace other printed > materials with the old URL, change many documents, and inform many contacts. > I will inevitably lose business because the old URL, now in many website > links and hard-copy publications, has become useless. > > The forced "migration" process from AT&T was complex and time-consuming, not > helped by the unavailability for several days of the means to do so at their > website where AT&T stated it would be. Instructions were vague and > non-specific, and good luck reaching them by phone! As the service cutoff > date approached, nothing could be done due to this and to AT&Ts > inaccessibility. Then, one day after completing part of the migration > process, CUTOFF! I had NO SERVICE - no web, no email, no DSL, no dialup, > nothing! Finally after hours of effort,I was able to establish my DSL > service. My Outlook Express was unable to download email until I corrected > that too - with no help from these corporate cretins that couldn't care > less! > > Now, for the same monthly price as before (under a 1 year contract with a > BIG termination fee if you want out), I have DSL, web, and email. But no > dialup backup, Usenet, or website as before. The website costs extra now. > And will AT&T tech support improve? I wouldn't hold my breath! > > The substantial expenses and inconveniences inflicted by this AT&T > customer-screwing is something for which a CLASS ACTION LAWSUIT would be > appropriate, but no doubt the agreement you are forced into when buying > their service protects them from responsibility. Clearly AT&T, with typical > mega-corpseration greed and arrogance, cares little for their home and small > business customers. This sort of thing will continue as long as they can > perpetrate such actions without being held accountable, and consumers and > businesses will remain at their mercy. > > When you vote, keep in mind it is the Republican-Conservatives that protect > these mega-corpserate bullies and allow them to run amok, unregulated, and > perpetrate such consumer-screwing actions as this. > > BOYCOTT AT&T! > > > . > |