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From: Lobster on 5 Jan 2010 05:30
As a family member is now ending a 12-month 100%-free cashback contract,
which I've successfully claimed for all the amounts due, I applied
recently for a new cashback deal (from the same internet retailer, as
this was the most suitable deal going).

Apart from the initial acknowledgement email I've heard nothing back
after several days; the order isn't tracking on their site (ie
apparently it doesn't 'exist' within my account); they are ignoring
chasing emails and I can't get through on the phone to talk.

I'm wondering whether it's possible that I'm being given the cold
shoulder because they know I'm very likely to again claw back all their
profit via cashbacks (and if so they are 100% right!)? Is this likely?
It's a right PITA, as with no information, I don't know whether this
deal will materialise or not, and in any case it's by far the best one
around.

Not naming the company here (yet) other than to say they are CPW-owned
so I'd have hoped would be more reliable than some?
From: Invisible Man on 5 Jan 2010 06:37
On 05/01/2010 10:30, Lobster wrote:
> As a family member is now ending a 12-month 100%-free cashback contract,
> which I've successfully claimed for all the amounts due, I applied
> recently for a new cashback deal (from the same internet retailer, as
> this was the most suitable deal going).
>
> Apart from the initial acknowledgement email I've heard nothing back
> after several days; the order isn't tracking on their site (ie
> apparently it doesn't 'exist' within my account); they are ignoring
> chasing emails and I can't get through on the phone to talk.
>
> I'm wondering whether it's possible that I'm being given the cold
> shoulder because they know I'm very likely to again claw back all their
> profit via cashbacks (and if so they are 100% right!)? Is this likely?
> It's a right PITA, as with no information, I don't know whether this
> deal will materialise or not, and in any case it's by far the best one
> around.
>
> Not naming the company here (yet) other than to say they are CPW-owned
> so I'd have hoped would be more reliable than some?

I ceased dealing with CPW, TalkTalk etc quite a while back because they
ignored complaints, emails, letters to the chief exec etc. Their systems
failed miserably to show the correct positions of accounts or anything
at all. I have heard they are not so bad at dealing with things on the
phone but you may need a great deal of time and money.
Once upon a time they used to be a really good company which I used and
recommended.
From: R. Mark Clayton on 5 Jan 2010 14:35

"Lobster" <davidlobsterpot601(a)hotmail.com> wrote in message
news:sxE0n.5607$eM6.230(a)newsfe23.ams2...
> As a family member is now ending a 12-month 100%-free cashback contract,
> which I've successfully claimed for all the amounts due, I applied
> recently for a new cashback deal (from the same internet retailer, as this
> was the most suitable deal going).
>
> Apart from the initial acknowledgement email I've heard nothing back after
> several days; the order isn't tracking on their site (ie apparently it
> doesn't 'exist' within my account); they are ignoring chasing emails and I
> can't get through on the phone to talk.
>
> I'm wondering whether it's possible that I'm being given the cold shoulder
> because they know I'm very likely to again claw back all their profit via
> cashbacks (and if so they are 100% right!)? Is this likely? It's a right
> PITA, as with no information, I don't know whether this deal will
> materialise or not, and in any case it's by far the best one around.
>
> Not naming the company here (yet) other than to say they are CPW-owned so
> I'd have hoped would be more reliable than some?

They haven't got your money yet. What do you think it will be like when
they do?


From: Lobster on 5 Jan 2010 18:22
R. Mark Clayton wrote:
> "Lobster" <davidlobsterpot601(a)hotmail.com> wrote in message
> news:sxE0n.5607$eM6.230(a)newsfe23.ams2...
>> As a family member is now ending a 12-month 100%-free cashback contract,
>> which I've successfully claimed for all the amounts due, I applied
>> recently for a new cashback deal (from the same internet retailer, as this
>> was the most suitable deal going).
>>
>> Apart from the initial acknowledgement email I've heard nothing back after
>> several days; the order isn't tracking on their site (ie apparently it
>> doesn't 'exist' within my account); they are ignoring chasing emails and I
>> can't get through on the phone to talk.
>>
>> I'm wondering whether it's possible that I'm being given the cold shoulder
>> because they know I'm very likely to again claw back all their profit via
>> cashbacks (and if so they are 100% right!)? Is this likely? It's a right
>> PITA, as with no information, I don't know whether this deal will
>> materialise or not, and in any case it's by far the best one around.
>>
>> Not naming the company here (yet) other than to say they are CPW-owned so
>> I'd have hoped would be more reliable than some?
>
> They haven't got your money yet. What do you think it will be like when
> they do?

Well, they won't be getting a penny from me since everything I pay will
be directly to the airtime provider.

As regards receiving the cashbacks due fro them; well if it's as
reliable as it has from the last 12 months of being signed up to the
same company then I'll be delighted.

David

From: Lobster on 10 Jan 2010 08:30
Lobster wrote:
> R. Mark Clayton wrote:
>> "Lobster" <davidlobsterpot601(a)hotmail.com> wrote in message
>> news:sxE0n.5607$eM6.230(a)newsfe23.ams2...
>>> As a family member is now ending a 12-month 100%-free cashback
>>> contract, which I've successfully claimed for all the amounts due, I
>>> applied recently for a new cashback deal (from the same internet
>>> retailer, as this was the most suitable deal going).
>>>
>>> Apart from the initial acknowledgement email I've heard nothing back
>>> after several days; the order isn't tracking on their site (ie
>>> apparently it doesn't 'exist' within my account); they are ignoring
>>> chasing emails and I can't get through on the phone to talk.
>>>
>>> I'm wondering whether it's possible that I'm being given the cold
>>> shoulder because they know I'm very likely to again claw back all
>>> their profit via cashbacks (and if so they are 100% right!)? Is this
>>> likely? It's a right PITA, as with no information, I don't know
>>> whether this deal will materialise or not, and in any case it's by
>>> far the best one around.
>>>
>>> Not naming the company here (yet) other than to say they are
>>> CPW-owned so I'd have hoped would be more reliable than some?
>>
>> They haven't got your money yet. What do you think it will be like
>> when they do?
>
> Well, they won't be getting a penny from me since everything I pay will
> be directly to the airtime provider.
>
> As regards receiving the cashbacks due fro them; well if it's as
> reliable as it has from the last 12 months of being signed up to the
> same company then I'll be delighted.

Just to close this in case anybody else was wondering - FWIW the deal
did eventually go through without quibble (just that delivery took about
5 days rather than the promised next working day; and it never did
appear on the web-tracking system!)

David
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