Brand New Netbook
in [Windows XP]
|
From: Chrome Boy on 5 Jan 2010 12:04 Hello again Mr Dyer. I finally received a reply and hopefully a solution from Samsung. I have pasted the reply to this note and will be doing what I think is a partial reinstall rather than a full install. Thanks John Murphy With reference to your email, we understand you are unable to add/remove the programs on the control panel as the message appears "'Please wait while list is populated" and never lists the programs, on your Netbook NP-N130. Please note that the issue appears to be related with the Operating system in the unit. We recommend you reinstall the Operating system to fix the issue. You may use the Operating system / Recovery discs / Recovery partition of the Netbook to reinstall the Operating system in the Netbook. This should fix the issue. We regret for the inconvenience. "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:O$3aaYYjKHA.5052(a)TK2MSFTNGP04.phx.gbl... > "We think so you don't have to!" > > Chrome Boy wrote: >> I Never thought of that. >> I'll wait a while longer then get back on to them. >> >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >> news:ukKc2hXjKHA.1420(a)TK2MSFTNGP05.phx.gbl... >>> Using Revo may void your Warranty or Service Contract. >>> >>> Chrome Boy wrote: >>>> Its over three days now and Samsung have still not replied. >>>> Still can't get the add/remove list to populate. >>>> Getting very tempted to install Revo. >>>> >>>> >>>> "Chrome Boy" <chromeboy(a)chromeboy.com> wrote in message >>>> news:ebc3h1xiKHA.5596(a)TK2MSFTNGP06.phx.gbl... >>>>> When I sync(ed) the last message I recieved a reply from Samsung >>>>> saying >>>>> they will contact me shortly. >>>>> >>>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >>>>> news:uJQouvriKHA.5520(a)TK2MSFTNGP06.phx.gbl... >>>>>> What Samsung program are you trying to uninstall? >>>>>> >>>>>> What did Samsung Support have to say about this? >>>>>> >>>>>> Chrome Boy wrote: >>>>>>> Thanks for the quick reply. >>>>>>> I followed the link you gave me and followed your instruction to a >>>>>>> tee. >>>>>>> After I rebooted I still have the same fault with the add or remove >>>>>>> box. >>>>>>> It doesn't populate and doesn't respond. >>>>>>> >>>>>>>> 1. Download the McAfee Consumer Products Removal Tool, saving it to >>>>>>>> your >>>>>>>> desktop: >>>>>>>> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe >>>>>>>> >>>>>>>> 2. Close all open applications (i.e., anything with an icon on the >>>>>>>> taskbar). >>>>>>>> >>>>>>>> 3. Double-click on the file you saved in #1 above to run the >>>>>>>> utility. >>>>>>>> Don't TOUCH your keyboard until the run completes, then reboot. >>>>>>>> Chrome Boy wrote: >>>>>>>>> Hello Group. >>>>>>>>> Father Christmas bought my wife a Samsung netbook last Friday. >>>>>>>>> On Monday we switched it on and I removed Mcfee Security via its >>>>>>>>> uninstaller >>>>>>>>> in the programs menu and I installed MSE. >>>>>>>>> I have had windows and Microsoft updates every day since. >>>>>>>>> There was 64 updates on Monday 18 on Tuesday 1 on Wednesday and >>>>>>>>> 1 >>>>>>>>> today. >>>>>>>>> The netbook after all that is XP Home with SP3 and IE/8 which was >>>>>>>>> preinstalled. >>>>>>>>> The netbook works fine. >>>>>>>>> Today I went to remove a Samsung program following the programs >>>>>>>>> instructions. >>>>>>>>> I went to the Control Panel. >>>>>>>>> I clicked on the add/remove programs. >>>>>>>>> The box " Please Wait Whilst The List Is Populated etc " came on >>>>>>>>> and >>>>>>>>> nothing >>>>>>>>> happens. >>>>>>>>> The List stays blank and after a minute or so the message " Not >>>>>>>>> Responding " >>>>>>>>> appears. >>>>>>>>> I get " end or cancel " and that's it nothing else. >>>>>>>>> I've tried it a few times and restarted in between but the same >>>>>>>>> thing >>>>>>>>> happens. >>>>>>>>> The list was populated on Monday when I had a look round the >>>>>>>>> system >>>>>>>>> after >>>>>>>>> first switching it on. >>>>>>>>> How can I get the list populated again ? >>>>>>>>> Thanks >>>>>>>>> John >
From: PA Bear [MS MVP] on 5 Jan 2010 12:17 Have Father Christmas return the netbook to the place of purchase for a refund. Chrome Boy wrote: > Hello again Mr Dyer. > I finally received a reply and hopefully a solution from Samsung. > I have pasted the reply to this note and will be doing what I think is a > partial reinstall rather than a full install. > Thanks > John Murphy > > With reference to your email, we understand you are unable to add/remove > the > programs on the control panel > as the message appears "'Please wait while list is populated" and never > lists the programs, on your Netbook > NP-N130. > > Please note that the issue appears to be related with the Operating system > in the unit. We recommend you > reinstall the Operating system to fix the issue. You may use the Operating > system / Recovery discs / Recovery > partition of the Netbook to reinstall the Operating system in the Netbook. > > This should fix the issue. > > We regret for the inconvenience. > > > > "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message > news:O$3aaYYjKHA.5052(a)TK2MSFTNGP04.phx.gbl... >> "We think so you don't have to!" >> >> Chrome Boy wrote: >>> I Never thought of that. >>> I'll wait a while longer then get back on to them. >>> >>> >>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >>> news:ukKc2hXjKHA.1420(a)TK2MSFTNGP05.phx.gbl... >>>> Using Revo may void your Warranty or Service Contract. >>>> >>>> Chrome Boy wrote: >>>>> Its over three days now and Samsung have still not replied. >>>>> Still can't get the add/remove list to populate. >>>>> Getting very tempted to install Revo. >>>>> >>>>> >>>>> "Chrome Boy" <chromeboy(a)chromeboy.com> wrote in message >>>>> news:ebc3h1xiKHA.5596(a)TK2MSFTNGP06.phx.gbl... >>>>>> When I sync(ed) the last message I recieved a reply from Samsung >>>>>> saying >>>>>> they will contact me shortly. >>>>>> >>>>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >>>>>> news:uJQouvriKHA.5520(a)TK2MSFTNGP06.phx.gbl... >>>>>>> What Samsung program are you trying to uninstall? >>>>>>> >>>>>>> What did Samsung Support have to say about this? >>>>>>> >>>>>>> Chrome Boy wrote: >>>>>>>> Thanks for the quick reply. >>>>>>>> I followed the link you gave me and followed your instruction to a >>>>>>>> tee. >>>>>>>> After I rebooted I still have the same fault with the add or remove >>>>>>>> box. >>>>>>>> It doesn't populate and doesn't respond. >>>>>>>> >>>>>>>>> 1. Download the McAfee Consumer Products Removal Tool, saving it >>>>>>>>> to >>>>>>>>> your >>>>>>>>> desktop: >>>>>>>>> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe >>>>>>>>> >>>>>>>>> 2. Close all open applications (i.e., anything with an icon on the >>>>>>>>> taskbar). >>>>>>>>> >>>>>>>>> 3. Double-click on the file you saved in #1 above to run the >>>>>>>>> utility. >>>>>>>>> Don't TOUCH your keyboard until the run completes, then reboot. >>>>>>>>> Chrome Boy wrote: >>>>>>>>>> Hello Group. >>>>>>>>>> Father Christmas bought my wife a Samsung netbook last Friday. >>>>>>>>>> On Monday we switched it on and I removed Mcfee Security via its >>>>>>>>>> uninstaller >>>>>>>>>> in the programs menu and I installed MSE. >>>>>>>>>> I have had windows and Microsoft updates every day since. >>>>>>>>>> There was 64 updates on Monday 18 on Tuesday 1 on Wednesday and >>>>>>>>>> 1 >>>>>>>>>> today. >>>>>>>>>> The netbook after all that is XP Home with SP3 and IE/8 which was >>>>>>>>>> preinstalled. >>>>>>>>>> The netbook works fine. >>>>>>>>>> Today I went to remove a Samsung program following the programs >>>>>>>>>> instructions. >>>>>>>>>> I went to the Control Panel. >>>>>>>>>> I clicked on the add/remove programs. >>>>>>>>>> The box " Please Wait Whilst The List Is Populated etc " came on >>>>>>>>>> and >>>>>>>>>> nothing >>>>>>>>>> happens. >>>>>>>>>> The List stays blank and after a minute or so the message " Not >>>>>>>>>> Responding " >>>>>>>>>> appears. >>>>>>>>>> I get " end or cancel " and that's it nothing else. >>>>>>>>>> I've tried it a few times and restarted in between but the same >>>>>>>>>> thing >>>>>>>>>> happens. >>>>>>>>>> The list was populated on Monday when I had a look round the >>>>>>>>>> system >>>>>>>>>> after >>>>>>>>>> first switching it on. >>>>>>>>>> How can I get the list populated again ? >>>>>>>>>> Thanks >>>>>>>>>> John
First
|
Prev
|
Pages: 1 2 3 4 Prev: Speed up my Windows XP Pro. SP3 with Flash USB drives/drives? Next: Window& NG? |