CTIW Fails When Looking for Router
|
Prev: blocking email
Next: HW for SBS 2008 - advice?
From: tomsimon on 23 Nov 2009 13:35 I have the same scenario outlined at http://blogs.technet.com/asksbs/archive/2009/01/16/sbs-2008-ctiw-fails-to-complete-successfully.aspx I am doing a migration from SBS 2003 to SBS 2008, and I am trying to get past an error in the Connect to the Internet wizard. The wizard does not detect my router (which, I understand from one article I read is because my network is at 10.x.x.x, not 192.168.x.x). Fine, so I manually enter the IP address and press Next. Eventually, the wizard dies with the following error, "Internet connection is incomplete - Windows SBS has encountered an unknown error. For more information, contact Microsoft Product Support." If I do not get past this error the steps that follow also fail as this is an important prerequisite to many steps including migrating Exchange Server mailboxes. I could easily install the proper gateway and the like, but many other automated tasks depend on having successfully run this wizard. The web page noted above talks about the anti-virus software blocking the completion, but removing my AV solution did not fix the problem. The CTIW.log is identical except for the IP address information. The router is definitely working and at the IP address I specified. Does anybody have something else I can look at? This dumb error is holding up the whole migration. Thanks. -- tomsimon ------------------------------------------------------------------------ tomsimon's Profile: http://forums.techarena.in/members/157466.htm View this thread: http://forums.techarena.in/small-business-server/1274341.htm http://forums.techarena.in
From: Bill Sanderson on 23 Nov 2009 16:59 I've migrated an SBS 2003 to SBS 2008 with the router at 10.25.25.1, so that shouldn't be a block. I don't know whether the router must respond to UPNP or not--you might turn that on in the router, if available, just in case. "tomsimon" <tomsimon.424c3a(a)DoNotSpam.com> wrote in message news:tomsimon.424c3a(a)DoNotSpam.com... > > I have the same scenario outlined at > http://blogs.technet.com/asksbs/archive/2009/01/16/sbs-2008-ctiw-fails-to-complete-successfully.aspx > > I am doing a migration from SBS 2003 to SBS 2008, and I am trying to > get past an error in the Connect to the Internet wizard. The wizard > does not detect my router (which, I understand from one article I read > is because my network is at 10.x.x.x, not 192.168.x.x). Fine, so I > manually enter the IP address and press Next. Eventually, the wizard > dies with the following error, "Internet connection is incomplete - > Windows SBS has encountered an unknown error. For more information, > contact Microsoft Product Support." > > If I do not get past this error the steps that follow also fail as this > is an important prerequisite to many steps including migrating Exchange > Server mailboxes. I could easily install the proper gateway and the > like, but many other automated tasks depend on having successfully run > this wizard. > > The web page noted above talks about the anti-virus software blocking > the completion, but removing my AV solution did not fix the problem. > The CTIW.log is identical except for the IP address information. The > router is definitely working and at the IP address I specified. > > Does anybody have something else I can look at? This dumb error is > holding up the whole migration. > > Thanks. > > > -- > tomsimon > ------------------------------------------------------------------------ > tomsimon's Profile: http://forums.techarena.in/members/157466.htm > View this thread: > http://forums.techarena.in/small-business-server/1274341.htm > > http://forums.techarena.in >
From: tomsimon on 23 Nov 2009 20:28 Turning on uPNP didn't help. I guess I will need to bypass the wizard and do the rest manually. -- tomsimon ------------------------------------------------------------------------ tomsimon's Profile: http://forums.techarena.in/members/157466.htm View this thread: http://forums.techarena.in/small-business-server/1274341.htm http://forums.techarena.in
From: "Robbin Meng [MSFT]" on 24 Nov 2009 05:26 Hello, Thanks for your post and Bill's input. Have you checked if IPv6 is disabled? If so, please start it. Then enable on the NIC and set the following registry key: HKLM\system\ccs\services\Tcpip6\Parameters\disabledComponents=0 Then reboot the server to see if the issue persists. You may refer to below article for detailed steps: Issues After Disabling IPv6 on Your NIC on SBS 2008 http://blogs.technet.com/sbs/archive/2008/10/24/issues-after-disabling-ipv6-on-your-nic-on-sbs-2008.aspx More information: Connect to the Internet Wizard Fails on SBS 2008 while Enumerating Server Roles http://support.microsoft.com/kb/961445/en-us BTW, please temporarily disable all 3rd party firewalls and anti-virus programs(possible AVG software) for test purpose as well. Hope this helps. Also, if you have any questions or concerns, please do not hesitate to let me know. Best regards, Robbin Meng(MSFT) Microsoft Online Newsgroup Support ================================================================== Please post your SBS 2008 related questions to the SBS newsgroup on Connect website: https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx Please post your EBS related questions to the EBS newsgroup on Connect website: https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx If you want to use a newsreader other than a web forum to access these newsgroups, please refer to the following blog to apply NNTP password and configure a newsreader: http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx ================================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================================== This posting is provided "AS IS" with no warranties, and confers no rights. ==================================================================
From: tomsimon on 24 Nov 2009 10:07
Robbin: IPv6 was not disabled. In addition, there are no firewalls installed and AV was removed when this first occurred. I have subsequently tried many times to no avail. At this point I have regrettably bypassed the wizards and successfully continued migration. Thanks for the help. Tom -- tomsimon ------------------------------------------------------------------------ tomsimon's Profile: http://forums.techarena.in/members/157466.htm View this thread: http://forums.techarena.in/small-business-server/1274341.htm http://forums.techarena.in |