Can't get Windows XP SP3 to recognise my Canon SX120 IS digita
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From: Mark Adams on 30 Jun 2010 11:40 "Julia Hopkins" wrote: > Thanks > > I did contact Canon Support as one of my first actions - they said that as > the camera was recognised by another PC, it must be an issue with Windows, so > advised me to contact Microsoft > > Julia > Go into Disk Management and see if a "USB Mass Storage Device" is listed there. If there is, does it have a drive letter assigned? If not, assign it one. If it doesn't appear in Disk Management, the computer isn't communicating with the camera at all. Try attaching it to different USB ports. > "Sy Kosis" wrote: > > > > > "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com... > > : Many thanks > > : > > : The camera did come with software, which I have tried un-installing and > > : re-installing without success. The software does appear to be optional - > > it > > : says-so in the manual, and the camera is recognised by a different PC that > > : doesn't have the software installed. So I am more suspicious of the > > Windows > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps > > the > > : Registry settings, but not really sure what to try next > > : > > What did canon support say when you told them about the problem? Oh, you > > haven't contacted them yet? Hmmm. > > > > > > . > >
From: Billns on 30 Jun 2010 12:31 On 6/29/2010 2:20 PM, Julia Hopkins wrote: > Thanks > > No memory card slots unfortunately, but thanks for the suggestion > > Canon have said - not entirely unreasonably - that as the camera does > connect to another PC that the issue must be with the PC / OS and not the > camera > > Julia > > "Billns" wrote: > >> On 6/29/2010 4:25 AM, Julia Hopkins wrote: >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital >>> camera via the USB port. My PC recognises other devices via the same USB >>> port. The camera is recognised by other Windows XP SP3 PC's using the same >>> USB cable. Any ideas, anybody? >> >> If your computer has memory card slots try removing the memory card from >> the camera and inserting it into the proper slot. >> >> I had the opposite problem for a while - the computer recognized the >> Canon camera but not the memory card. >> >> Perhaps a call to Canon is in order. >> >> Bill >> . >> The manual that came with my Canon camera recommends having the camera plugged in to an AC adapter when connecting it to the computer. That doesn't seem to be necessary in my case. And if the camera is recognized in other computers it does indeed look like a Windows problem rather than a Canon problem. Bill
From: Julia Hopkins on 30 Jun 2010 16:15 Thanks Nothing obvious at first sight, but I do need to check for hidden files when I am next at home - maybe that will reveal something - I'll let you know Julia "Bob I" wrote: > Just a thought but perhaps it is MIS-recognized? Is there any odd > entries in the Device Manager, for something you don't have? > > Julia Hopkins wrote: > > > Thanks > > > > I did contact Canon Support as one of my first actions - they said that as > > the camera was recognised by another PC, it must be an issue with Windows, so > > advised me to contact Microsoft > > > > Julia > > > > "Sy Kosis" wrote: > > > > > >>"Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message > >>news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com... > >>: Many thanks > >>: > >>: The camera did come with software, which I have tried un-installing and > >>: re-installing without success. The software does appear to be optional - > >>it > >>: says-so in the manual, and the camera is recognised by a different PC that > >>: doesn't have the software installed. So I am more suspicious of the > >>Windows > >>: drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps > >>the > >>: Registry settings, but not really sure what to try next > >>: > >>What did canon support say when you told them about the problem? Oh, you > >>haven't contacted them yet? Hmmm. > >> > >> > >>. > >> > > . >
From: Julia Hopkins on 30 Jun 2010 16:16 Thanks It's a good suggestion, but unfortunately yes I have, without result I'm afraid. I tried various combinations of the order of connection / switching camera on etc, all to no avail. But as soon as I use a diffrent PC, also running XP SP3, and using the same cable, it works immediately whatever order I do things in. Strange, and more than a little frustrating! But I'll keep on trying - any other helpful suggestions very welcome Julia "Jim" wrote: > On Tue, 29 Jun 2010 14:20:52 -0700, Julia Hopkins > <JuliaHopkins(a)discussions.microsoft.com> wrote: > > >Thanks > > > >No memory card slots unfortunately, but thanks for the suggestion > > > >Canon have said - not entirely unreasonably - that as the camera does > >connect to another PC that the issue must be with the PC / OS and not the > >camera > > > >Julia > > > >"Billns" wrote: > > > >> On 6/29/2010 4:25 AM, Julia Hopkins wrote: > >> > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital > >> > camera via the USB port. My PC recognises other devices via the same USB > >> > port. The camera is recognised by other Windows XP SP3 PC's using the same > >> > USB cable. Any ideas, anybody? > >> > >> If your computer has memory card slots try removing the memory card from > >> the camera and inserting it into the proper slot. > >> > >> I had the opposite problem for a while - the computer recognized the > >> Canon camera but not the memory card. > >> > >> Perhaps a call to Canon is in order. > >> > >> Bill > >> . > >> > > Have you tried connecting usb cable to computer then connecting to > camera ? > . >
From: Julia Hopkins on 30 Jun 2010 16:16
Thanks I'll try the AC adapter idea - sounds a bit unlikely, but you never know, got to be worth a try, and I have seen a suggestion in a different forum about an apparently similar issue to mine that suggested removing batteries, so there may be something in the camera power options. I'll let you know Julia "Billns" wrote: > On 6/29/2010 2:20 PM, Julia Hopkins wrote: > > Thanks > > > > No memory card slots unfortunately, but thanks for the suggestion > > > > Canon have said - not entirely unreasonably - that as the camera does > > connect to another PC that the issue must be with the PC / OS and not the > > camera > > > > Julia > > > > "Billns" wrote: > > > >> On 6/29/2010 4:25 AM, Julia Hopkins wrote: > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital > >>> camera via the USB port. My PC recognises other devices via the same USB > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same > >>> USB cable. Any ideas, anybody? > >> > >> If your computer has memory card slots try removing the memory card from > >> the camera and inserting it into the proper slot. > >> > >> I had the opposite problem for a while - the computer recognized the > >> Canon camera but not the memory card. > >> > >> Perhaps a call to Canon is in order. > >> > >> Bill > >> . > >> > The manual that came with my Canon camera recommends having the camera > plugged in to an AC adapter when connecting it to the computer. That > doesn't seem to be necessary in my case. And if the camera is recognized > in other computers it does indeed look like a Windows problem rather > than a Canon problem. > > Bill > . > |