Can't get Windows XP SP3 to recognise my Canon SX120 IS digita
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From: apistomaster(nospam) on 1 Jul 2010 12:52 On Jun 30, 3:08 pm, Julia Hopkins <JuliaHopk...(a)discussions.microsoft.com> wrote: > Great - thanks - I'll give this a go when I get back home, and let you know > how I get on > > Julia > > "John John - MVP" wrote: > > > Look in the Services Management Console. To open the console enter > > services.msc in the Start Menu Run box. In the console scroll down the > > list to "Windows Image Acquisition (WIA)" and make sure that the service > > is running. If it isn't already set to Automatic start you could set > > the startup type for the service to Automatic and reboot the machine > > (Double click on the service to open its properties page and to change > > the startup type). > > > John > > > Julia Hopkins wrote: > > > Thanks > > > > But sorry, you're going to have to help me out a little here (I'm very much > > > an amateur techie, if that) - how will I know if WIA is running - should it > > > be in Task Manager when I connect the camera? > > > > Julia > > > > "John John - MVP" wrote: > > > >> Is the Windows Image Acquisition (WIA) service running? > > > >> John > > > >> Julia Hopkins wrote: > > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital > > >>> camera via the USB port. My PC recognises other devices via the same USB > > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same > > >>> USB cable. Any ideas, anybody? > > >> . > > > . Probably an off the wall suggestion but what about copying the settings from the camera compatible computer to a thumb drive the down load it to the recalcitrant computer? The only reason for using a power adapter would be if you had a large amount of data to work on, imo. A card reader would be cheaper than an AC adapter anyway if one will work since apparently the offending computer seems to be choosy about what devices it will recognize. All cameras I have used display a short menu beginning with "PC" high light at the top even if the camera is turned off when they are connected. Press "OK" and the device is recognized as another Drive letter.
From: Julia Hopkins on 2 Jul 2010 02:49 Thanks OK - I'll give this a go when I'm next at home and let you know how I get on Julia "Unknown" wrote: > Do you have a driver for the camera? If so, delete it (if previously > installed). Then, load the driver without the camera > attached. Power off and reboot with the camera attached. > "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message > news:C66B0BF1-1759-4ECB-BE84-AC22B5D06382(a)microsoft.com... > > Thanks > > > > It isn't there at all, whichever USB port I try > > > > But - and this is what makes is so strange - other devices are recognised > > via any of the USB ports on this PC > > > > And - stranger still - the camera is recognised by other PC's also running > > Windows XP SP3 using the same USB cable > > > > So it's like it's not the camera or cable per se, and it's not the PC per > > se, it is absolutely the interaction between them that's not working. > > > > I'll keep working through all these hepful suggestions that I'm getting - > > there's a solution out there somewhere! > > > > Julia > > > > "Mark Adams" wrote: > > > >> > >> > >> "Julia Hopkins" wrote: > >> > >> > Thanks > >> > > >> > I did contact Canon Support as one of my first actions - they said that > >> > as > >> > the camera was recognised by another PC, it must be an issue with > >> > Windows, so > >> > advised me to contact Microsoft > >> > > >> > Julia > >> > > >> > >> > >> Go into Disk Management and see if a "USB Mass Storage Device" is listed > >> there. If there is, does it have a drive letter assigned? If not, assign > >> it > >> one. If it doesn't appear in Disk Management, the computer isn't > >> communicating with the camera at all. Try attaching it to different USB > >> ports. > >> > >> > >> > "Sy Kosis" wrote: > >> > > >> > > > >> > > "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in > >> > > message > >> > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com... > >> > > : Many thanks > >> > > : > >> > > : The camera did come with software, which I have tried un-installing > >> > > and > >> > > : re-installing without success. The software does appear to be > >> > > optional - > >> > > it > >> > > : says-so in the manual, and the camera is recognised by a different > >> > > PC that > >> > > : doesn't have the software installed. So I am more suspicious of > >> > > the > >> > > Windows > >> > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or > >> > > perhaps > >> > > the > >> > > : Registry settings, but not really sure what to try next > >> > > : > >> > > What did canon support say when you told them about the problem? Oh, > >> > > you > >> > > haven't contacted them yet? Hmmm. > >> > > > >> > > > >> > > . > >> > > > > > . >
From: Julia Hopkins on 2 Jul 2010 04:44 Thanks Off the wall or not, I will try it if the other helpful suggestions on this thread don't resolve the problem. I'll let you know how I get on Julia "apistomaster(nospam)" wrote: > On Jun 30, 3:08 pm, Julia Hopkins > <JuliaHopk...(a)discussions.microsoft.com> wrote: > > Great - thanks - I'll give this a go when I get back home, and let you know > > how I get on > > > > Julia > > > > "John John - MVP" wrote: > > > > > Look in the Services Management Console. To open the console enter > > > services.msc in the Start Menu Run box. In the console scroll down the > > > list to "Windows Image Acquisition (WIA)" and make sure that the service > > > is running. If it isn't already set to Automatic start you could set > > > the startup type for the service to Automatic and reboot the machine > > > (Double click on the service to open its properties page and to change > > > the startup type). > > > > > John > > > > > Julia Hopkins wrote: > > > > Thanks > > > > > > But sorry, you're going to have to help me out a little here (I'm very much > > > > an amateur techie, if that) - how will I know if WIA is running - should it > > > > be in Task Manager when I connect the camera? > > > > > > Julia > > > > > > "John John - MVP" wrote: > > > > > >> Is the Windows Image Acquisition (WIA) service running? > > > > > >> John > > > > > >> Julia Hopkins wrote: > > > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital > > > >>> camera via the USB port. My PC recognises other devices via the same USB > > > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same > > > >>> USB cable. Any ideas, anybody? > > > >> . > > > > > . > > Probably an off the wall suggestion but what about copying the > settings from the camera compatible computer to a thumb drive the down > load it to the recalcitrant computer? > The only reason for using a power adapter would be if you had a large > amount of data to work on, imo. > A card reader would be cheaper than an AC adapter anyway if one will > work since apparently the offending computer seems to be choosy about > what devices it will recognize. > All cameras I have used display a short menu beginning with "PC" high > light at the top even if the camera is turned off when they are > connected. Press "OK" and the device is recognized as another Drive > letter. > . >
From: Julia Hopkins on 11 Jul 2010 13:58 Thank you to everybody who has offered suggestions to date. The problem is not yet resolved, but I think that we are closing in on it! I can now say that the camera is found in Device Manager, but with this message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)" Unistalling / Reinstalling the software that came with the camera has no effect, nor does using the Windows Troubleshoot option in Device Manager. So, with this new information, any more ideas anybody? Thanks - Julia "Julia Hopkins" wrote: > Thanks > > Off the wall or not, I will try it if the other helpful suggestions on this > thread don't resolve the problem. I'll let you know how I get on > > Julia > > "apistomaster(nospam)" wrote: > > > On Jun 30, 3:08 pm, Julia Hopkins > > <JuliaHopk...(a)discussions.microsoft.com> wrote: > > > Great - thanks - I'll give this a go when I get back home, and let you know > > > how I get on > > > > > > Julia > > > > > > "John John - MVP" wrote: > > > > > > > Look in the Services Management Console. To open the console enter > > > > services.msc in the Start Menu Run box. In the console scroll down the > > > > list to "Windows Image Acquisition (WIA)" and make sure that the service > > > > is running. If it isn't already set to Automatic start you could set > > > > the startup type for the service to Automatic and reboot the machine > > > > (Double click on the service to open its properties page and to change > > > > the startup type). > > > > > > > John > > > > > > > Julia Hopkins wrote: > > > > > Thanks > > > > > > > > But sorry, you're going to have to help me out a little here (I'm very much > > > > > an amateur techie, if that) - how will I know if WIA is running - should it > > > > > be in Task Manager when I connect the camera? > > > > > > > > Julia > > > > > > > > "John John - MVP" wrote: > > > > > > > >> Is the Windows Image Acquisition (WIA) service running? > > > > > > > >> John > > > > > > > >> Julia Hopkins wrote: > > > > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital > > > > >>> camera via the USB port. My PC recognises other devices via the same USB > > > > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same > > > > >>> USB cable. Any ideas, anybody? > > > > >> . > > > > > > > . > > > > Probably an off the wall suggestion but what about copying the > > settings from the camera compatible computer to a thumb drive the down > > load it to the recalcitrant computer? > > The only reason for using a power adapter would be if you had a large > > amount of data to work on, imo. > > A card reader would be cheaper than an AC adapter anyway if one will > > work since apparently the offending computer seems to be choosy about > > what devices it will recognize. > > All cameras I have used display a short menu beginning with "PC" high > > light at the top even if the camera is turned off when they are > > connected. Press "OK" and the device is recognized as another Drive > > letter. > > . > >
From: Julia Hopkins on 11 Jul 2010 14:02
Nothing odd in Device Manager, but I did find the camera, along with the message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)" Uninstalling / Reinstalling the software that came with it had no effect, nor did the Troubleshoot option in Device Manager. Any other ideas? Thanks - Julia "Julia Hopkins" wrote: > Thanks > > Nothing obvious at first sight, but I do need to check for hidden files when > I am next at home - maybe that will reveal something - I'll let you know > > Julia > > "Bob I" wrote: > > > Just a thought but perhaps it is MIS-recognized? Is there any odd > > entries in the Device Manager, for something you don't have? > > > > Julia Hopkins wrote: > > > > > Thanks > > > > > > I did contact Canon Support as one of my first actions - they said that as > > > the camera was recognised by another PC, it must be an issue with Windows, so > > > advised me to contact Microsoft > > > > > > Julia > > > > > > "Sy Kosis" wrote: > > > > > > > > >>"Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message > > >>news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com... > > >>: Many thanks > > >>: > > >>: The camera did come with software, which I have tried un-installing and > > >>: re-installing without success. The software does appear to be optional - > > >>it > > >>: says-so in the manual, and the camera is recognised by a different PC that > > >>: doesn't have the software installed. So I am more suspicious of the > > >>Windows > > >>: drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps > > >>the > > >>: Registry settings, but not really sure what to try next > > >>: > > >>What did canon support say when you told them about the problem? Oh, you > > >>haven't contacted them yet? Hmmm. > > >> > > >> > > >>. > > >> > > > > . > > |