Can't open or view emails in Outlook 2007
in [Outlook]
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From: Roady [MVP] on 13 Feb 2007 18:29 When you loging with another user account do you get the same results? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message news:2EAB1081-4287-4D10-83B4-3EA9DB89C77F(a)microsoft.com... > Disabled the Cached Exchange Mode and no change in the error. > > I ran both SCANOST and SCANPST. I can't read the output file of SCANOST > because, lol, it put it in my outlook and I can't read any emails in > outlook. > I ran SCANPST on the .ost file and it said that there were "internal > errors" > and fixed them, but again, no change in my error. > > > > "Roady [MVP]" wrote: > >> Can you view the messages when you disable Cached Exchange Mode? If so >> reset >> your cache by renaming your ost-file to .old. >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> ----- >> "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message >> news:482136CB-98CF-4C70-BC8A-F1B7E43A091E(a)microsoft.com... >> >I can do that, but I don't use .pst (only for achiving) files, I view >> >them >> > right on my exchange server. >> > >> > >> > "Roady [MVP]" wrote: >> > >> >> Scan your pst-file for errors with scanpst.exe >> >> >> >> -- >> >> Robert Sparnaaij [MVP-Outlook] >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> http://www.howto-outlook.com/ >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> ----- >> >> "David S Simms" <David S Simms(a)discussions.microsoft.com> wrote in >> >> message >> >> news:FC36814C-38BF-4490-875E-EE2014887A7F(a)microsoft.com... >> >> >I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded >> >> >from >> >> >XP >> >> >to >> >> > Vista (32). >> >> > >> >> > Outlook was fine for about a week then all of a sudden I can't open >> >> > or >> >> > view it in the preview pane. I get the error "Cannot open this >> >> > item. >> >> > The >> >> > text formatting command is not available. It may not be installed >> >> > correctly. >> >> > Install Microsoft Office Outlook again." >> >> > >> >> > I removed Outlook, rebooted, and re-Added Outlook, with no change in >> >> > the >> >> > error message. >> >> > >> >> > I have looked for this error in the outlook newsgroups and kb but >> >> > have >> >> > found >> >> > nothing there about this specific issue. >> >> > >> >> > Anyone know how to fix this? >> >> >>
From: David S Simms on 13 Feb 2007 20:26 No. It seems to be fine with another user on the same computer. "Roady [MVP]" wrote: > When you loging with another user account do you get the same results? > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message > news:2EAB1081-4287-4D10-83B4-3EA9DB89C77F(a)microsoft.com... > > Disabled the Cached Exchange Mode and no change in the error. > > > > I ran both SCANOST and SCANPST. I can't read the output file of SCANOST > > because, lol, it put it in my outlook and I can't read any emails in > > outlook. > > I ran SCANPST on the .ost file and it said that there were "internal > > errors" > > and fixed them, but again, no change in my error. > > > > > > > > "Roady [MVP]" wrote: > > > >> Can you view the messages when you disable Cached Exchange Mode? If so > >> reset > >> your cache by renaming your ost-file to .old. > >> > >> -- > >> Robert Sparnaaij [MVP-Outlook] > >> Coauthor, Configuring Microsoft Outlook 2003 > >> http://www.howto-outlook.com/ > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> > >> ----- > >> "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message > >> news:482136CB-98CF-4C70-BC8A-F1B7E43A091E(a)microsoft.com... > >> >I can do that, but I don't use .pst (only for achiving) files, I view > >> >them > >> > right on my exchange server. > >> > > >> > > >> > "Roady [MVP]" wrote: > >> > > >> >> Scan your pst-file for errors with scanpst.exe > >> >> > >> >> -- > >> >> Robert Sparnaaij [MVP-Outlook] > >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> http://www.howto-outlook.com/ > >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> > >> >> ----- > >> >> "David S Simms" <David S Simms(a)discussions.microsoft.com> wrote in > >> >> message > >> >> news:FC36814C-38BF-4490-875E-EE2014887A7F(a)microsoft.com... > >> >> >I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded > >> >> >from > >> >> >XP > >> >> >to > >> >> > Vista (32). > >> >> > > >> >> > Outlook was fine for about a week then all of a sudden I can't open > >> >> > or > >> >> > view it in the preview pane. I get the error "Cannot open this > >> >> > item. > >> >> > The > >> >> > text formatting command is not available. It may not be installed > >> >> > correctly. > >> >> > Install Microsoft Office Outlook again." > >> >> > > >> >> > I removed Outlook, rebooted, and re-Added Outlook, with no change in > >> >> > the > >> >> > error message. > >> >> > > >> >> > I have looked for this error in the outlook newsgroups and kb but > >> >> > have > >> >> > found > >> >> > nothing there about this specific issue. > >> >> > > >> >> > Anyone know how to fix this? > >> >> > >> >
From: David S Simms on 14 Feb 2007 15:57 I solved the problem. All I had to do was create a new profile. Works fine now. "David S Simms" wrote: > No. It seems to be fine with another user on the same computer. > > > "Roady [MVP]" wrote: > > > When you loging with another user account do you get the same results? > > > > -- > > Robert Sparnaaij [MVP-Outlook] > > Coauthor, Configuring Microsoft Outlook 2003 > > http://www.howto-outlook.com/ > > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > > > ----- > > "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message > > news:2EAB1081-4287-4D10-83B4-3EA9DB89C77F(a)microsoft.com... > > > Disabled the Cached Exchange Mode and no change in the error. > > > > > > I ran both SCANOST and SCANPST. I can't read the output file of SCANOST > > > because, lol, it put it in my outlook and I can't read any emails in > > > outlook. > > > I ran SCANPST on the .ost file and it said that there were "internal > > > errors" > > > and fixed them, but again, no change in my error. > > > > > > > > > > > > "Roady [MVP]" wrote: > > > > > >> Can you view the messages when you disable Cached Exchange Mode? If so > > >> reset > > >> your cache by renaming your ost-file to .old. > > >> > > >> -- > > >> Robert Sparnaaij [MVP-Outlook] > > >> Coauthor, Configuring Microsoft Outlook 2003 > > >> http://www.howto-outlook.com/ > > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > > >> > > >> ----- > > >> "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message > > >> news:482136CB-98CF-4C70-BC8A-F1B7E43A091E(a)microsoft.com... > > >> >I can do that, but I don't use .pst (only for achiving) files, I view > > >> >them > > >> > right on my exchange server. > > >> > > > >> > > > >> > "Roady [MVP]" wrote: > > >> > > > >> >> Scan your pst-file for errors with scanpst.exe > > >> >> > > >> >> -- > > >> >> Robert Sparnaaij [MVP-Outlook] > > >> >> Coauthor, Configuring Microsoft Outlook 2003 > > >> >> http://www.howto-outlook.com/ > > >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > > >> >> > > >> >> ----- > > >> >> "David S Simms" <David S Simms(a)discussions.microsoft.com> wrote in > > >> >> message > > >> >> news:FC36814C-38BF-4490-875E-EE2014887A7F(a)microsoft.com... > > >> >> >I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded > > >> >> >from > > >> >> >XP > > >> >> >to > > >> >> > Vista (32). > > >> >> > > > >> >> > Outlook was fine for about a week then all of a sudden I can't open > > >> >> > or > > >> >> > view it in the preview pane. I get the error "Cannot open this > > >> >> > item. > > >> >> > The > > >> >> > text formatting command is not available. It may not be installed > > >> >> > correctly. > > >> >> > Install Microsoft Office Outlook again." > > >> >> > > > >> >> > I removed Outlook, rebooted, and re-Added Outlook, with no change in > > >> >> > the > > >> >> > error message. > > >> >> > > > >> >> > I have looked for this error in the outlook newsgroups and kb but > > >> >> > have > > >> >> > found > > >> >> > nothing there about this specific issue. > > >> >> > > > >> >> > Anyone know how to fix this? > > >> >> > > >> > >
From: Roady [MVP] on 14 Feb 2007 20:00
Alright, good to hear! :-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message news:EAE49D93-8736-40C1-A024-72F2B1A5B323(a)microsoft.com... >I solved the problem. > > All I had to do was create a new profile. > > Works fine now. > > "David S Simms" wrote: > >> No. It seems to be fine with another user on the same computer. >> >> >> "Roady [MVP]" wrote: >> >> > When you loging with another user account do you get the same results? >> > >> > -- >> > Robert Sparnaaij [MVP-Outlook] >> > Coauthor, Configuring Microsoft Outlook 2003 >> > http://www.howto-outlook.com/ >> > Outlook FAQ, HowTo, Downloads, Add-Ins and more >> > >> > ----- >> > "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in >> > message >> > news:2EAB1081-4287-4D10-83B4-3EA9DB89C77F(a)microsoft.com... >> > > Disabled the Cached Exchange Mode and no change in the error. >> > > >> > > I ran both SCANOST and SCANPST. I can't read the output file of >> > > SCANOST >> > > because, lol, it put it in my outlook and I can't read any emails in >> > > outlook. >> > > I ran SCANPST on the .ost file and it said that there were "internal >> > > errors" >> > > and fixed them, but again, no change in my error. >> > > >> > > >> > > >> > > "Roady [MVP]" wrote: >> > > >> > >> Can you view the messages when you disable Cached Exchange Mode? If >> > >> so >> > >> reset >> > >> your cache by renaming your ost-file to .old. >> > >> >> > >> -- >> > >> Robert Sparnaaij [MVP-Outlook] >> > >> Coauthor, Configuring Microsoft Outlook 2003 >> > >> http://www.howto-outlook.com/ >> > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> > >> >> > >> ----- >> > >> "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in >> > >> message >> > >> news:482136CB-98CF-4C70-BC8A-F1B7E43A091E(a)microsoft.com... >> > >> >I can do that, but I don't use .pst (only for achiving) files, I >> > >> >view >> > >> >them >> > >> > right on my exchange server. >> > >> > >> > >> > >> > >> > "Roady [MVP]" wrote: >> > >> > >> > >> >> Scan your pst-file for errors with scanpst.exe >> > >> >> >> > >> >> -- >> > >> >> Robert Sparnaaij [MVP-Outlook] >> > >> >> Coauthor, Configuring Microsoft Outlook 2003 >> > >> >> http://www.howto-outlook.com/ >> > >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> > >> >> >> > >> >> ----- >> > >> >> "David S Simms" <David S Simms(a)discussions.microsoft.com> wrote >> > >> >> in >> > >> >> message >> > >> >> news:FC36814C-38BF-4490-875E-EE2014887A7F(a)microsoft.com... >> > >> >> >I upgraded from Office 2003 to Office 2007 (non-beta) and >> > >> >> >upgraded >> > >> >> >from >> > >> >> >XP >> > >> >> >to >> > >> >> > Vista (32). >> > >> >> > >> > >> >> > Outlook was fine for about a week then all of a sudden I can't >> > >> >> > open >> > >> >> > or >> > >> >> > view it in the preview pane. I get the error "Cannot open this >> > >> >> > item. >> > >> >> > The >> > >> >> > text formatting command is not available. It may not be >> > >> >> > installed >> > >> >> > correctly. >> > >> >> > Install Microsoft Office Outlook again." >> > >> >> > >> > >> >> > I removed Outlook, rebooted, and re-Added Outlook, with no >> > >> >> > change in >> > >> >> > the >> > >> >> > error message. >> > >> >> > >> > >> >> > I have looked for this error in the outlook newsgroups and kb >> > >> >> > but >> > >> >> > have >> > >> >> > found >> > >> >> > nothing there about this specific issue. >> > >> >> > >> > >> >> > Anyone know how to fix this? >> > >> >> >> > >> >> > |