Outlook 2007 Scheduling Resources
in [Outlook]
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From: netsvcs on 14 Feb 2007 14:14 When my Oulook 2007 users try to schedule a resource they get an error stating: "The operation failed. Cannot directly book a resource for this meeting." The same users can schedule resources if the use Office XP.
From: Leon Hao [MSFT] on 15 Feb 2007 03:38 Hi, As we have not received any reports regarding this error yet, would you please help us collect more information first? * Information Collection ================= 1. Tell me the detailed steps about how this user schedules a resource. 2. Have you customized the settings in Resource Scheduling dialogue box? (Tools>Options>Calendar Options>Resource Scheduling) 3. Take a screenshot on the error message and send it to me. ** To take a screenshot --------------------- 1. When this error message appears, press PrScrn key on your keyboard. 2. Type ��mspaint�� (without the quotation marks) in Start>Run box and click OK. 3. Click Edit>Paste to paste the screenshot. 4. Save it as JPEG file type and send it as Email attachment. --------------------- You can directly send the screenshot to me: <v-lehao(a)microsoft.com> Meanwhile, you can try the following tests: * Test 1: Outlook Safe Mode ===================== Outlook Safe Mode can narrow down issues which are caused by any extensions, corrupted resources, files, registries, or templates. 1. Click Start | Run. 2. In the Open box, type: "Outlook /safe" (without the quotation marks) Notes: There is a space character between Outlook and the forward slash (/). 3. Click OK. * Test 2: Create a new profile ===================== If this issue persists, I suggest that we create a new Outlook profile. A new profile is a new environment for us to use Outlook. To create a new profile is only for a test to see if the problem is related to the corrupt profile of Outlook. Creating a new profile will not do any damage to the old profile. Please refer to the following article to create a new profile in Outlook. 829918 How to create a new e-mail profile in Outlook 2007 and in Outlook 2003 http://support.microsoft.com/default.aspx?scid=kb;EN-US;829918 Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ==================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ==================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
From: netsvcs on 16 Feb 2007 13:52 I sent the screen captures you requested to your e-mail address. Have you received those? "Leon Hao [MSFT]" wrote: > Hi, > > As we have not received any reports regarding this error yet, would you > please help us collect more information first? > > * Information Collection > ================= > > 1. Tell me the detailed steps about how this user schedules a resource. > 2. Have you customized the settings in Resource Scheduling dialogue box? > (Tools>Options>Calendar Options>Resource Scheduling) > 3. Take a screenshot on the error message and send it to me. > ** To take a screenshot > --------------------- > 1. When this error message appears, press PrScrn key on your keyboard. > 2. Type ¡°mspaint¡± (without the quotation marks) in Start>Run box and > click OK. > 3. Click Edit>Paste to paste the screenshot. > 4. Save it as JPEG file type and send it as Email attachment. > --------------------- > > You can directly send the screenshot to me: <v-lehao(a)microsoft.com> > > Meanwhile, you can try the following tests: > > * Test 1: Outlook Safe Mode > ===================== > Outlook Safe Mode can narrow down issues which are caused by any > extensions, corrupted resources, files, registries, or templates. > > 1. Click Start | Run. > 2. In the Open box, type: "Outlook /safe" (without the quotation marks) > Notes: There is a space character between Outlook and the forward slash (/). > 3. Click OK. > > * Test 2: Create a new profile > ===================== > > If this issue persists, I suggest that we create a new Outlook profile. A > new profile is a new environment for us to use Outlook. To create a new > profile is only for a test to see if the problem is related to the corrupt > profile of Outlook. Creating a new profile will not do any damage to the > old profile. Please refer to the following article to create a new profile > in Outlook. > > 829918 How to create a new e-mail profile in Outlook 2007 and in Outlook > 2003 > http://support.microsoft.com/default.aspx?scid=kb;EN-US;829918 > > > Regards, > > Leon Hao > > Microsoft Online Partner Support > Get Secure! - www.microsoft.com/security > ==================================================== > When responding to posts, please "Reply to Group" via your newsreader so > that others may learn and benefit from your issue. > ==================================================== > This posting is provided "AS IS" with no warranties, and confers no rights. > >
From: Leon Hao [MSFT] on 19 Feb 2007 04:14 Hi, Sorry for this delayed response due to the weekend. First I would like to confirm with you if you have tried my tests in my previous response. If you do, please tell me the results. For your convenience, I have also outlined the tests below: # Test 1: Outlook Safe Mode # Test 2: Create a new profile This can help narrow down the issue. Meanwhile, I have done some further research regarding the error message you have sent, and found this you may be interested in: * SYMPTOMS ========== If a manager that permits delegate access to their calendars tries to modify a meeting that a delegate created with a direct book resource, the manager may receive this error message. * CAUSE ======= If the delegate has Owner permissions to the Calendar folder, these permissions are not inherited by the resource mailboxes. When the delegate directly books an appointment to the resource mailbox on behalf of the manager, the delegate has become the owner of the appointment item, not the manager. The delegate is the owner for the items that direct book to the resource mailbox even though the appointment item displays the manager as the meeting organizer. * WORKAROUND ============= Use one of the following methods to work around this problem: 1. Set up a delegate account that automatically responds to meeting requests that come to resource mailboxes. With this option, Microsoft Outlook remains logged on to the delegate account that handles the booking of resource mailboxes. You do not use the Outlook Direct Booking feature with this option. - 2. Set the default permission on the resource Calendar folder to Editor. With this option, everyone can update all appointment items from the resource account. 3. Give Editor permission to the individuals that have to update the appointment items from the resource Calendar folder. With this option, those people who have Editor permission can update all appointment items from the resource account. Here is a KB article describes this for your reference: 299590 Error message when you try to modify a meeting that a delegate created in Outlook: "You cannot schedule a meeting with <resource name> because you do not have the appropriate permissions" http://support.microsoft.com/default.aspx?scid=kb;EN-US;299590 Hope this helps! Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ==================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ==================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
From: netsvcs on 26 Feb 2007 17:34
Both tests failed to produce any change in behavior. The message was still displayed. Also, in regard to the information you posted from the KB, this is not a situation where someone is trying to modify an existing meeting. This is a situation where the user is trying to create an entirely new meeting and is unable to but ONLY in Outlook 2007. "Leon Hao [MSFT]" wrote: > Hi, > > Sorry for this delayed response due to the weekend. > > First I would like to confirm with you if you have tried my tests in my > previous response. If you do, please tell me the results. For your > convenience, I have also outlined the tests below: > > # Test 1: Outlook Safe Mode > # Test 2: Create a new profile > > This can help narrow down the issue. > > Meanwhile, I have done some further research regarding the error message > you have sent, and found this you may be interested in: > > * SYMPTOMS > ========== > > If a manager that permits delegate access to their calendars tries to > modify a meeting that a delegate created with a direct book resource, the > manager may receive this error message. > > * CAUSE > ======= > > If the delegate has Owner permissions to the Calendar folder, these > permissions are not inherited by the resource mailboxes. When the delegate > directly books an appointment to the resource mailbox on behalf of the > manager, the delegate has become the owner of the appointment item, not the > manager. The delegate is the owner for the items that direct book to the > resource mailbox even though the appointment item displays the manager as > the meeting organizer. > > * WORKAROUND > ============= > > Use one of the following methods to work around this problem: > > 1. Set up a delegate account that automatically responds to meeting > requests that come to resource mailboxes. With this option, Microsoft > Outlook remains logged on to the delegate account that handles the booking > of resource mailboxes. You do not use the Outlook Direct Booking feature > with this option. - > > 2. Set the default permission on the resource Calendar folder to Editor. > With this option, everyone can update all appointment items from the > resource account. > > 3. Give Editor permission to the individuals that have to update the > appointment items from the resource Calendar folder. With this option, > those people who have Editor permission can update all appointment items > from the resource account. > > Here is a KB article describes this for your reference: > > 299590 Error message when you try to modify a meeting that a delegate > created in Outlook: "You cannot schedule a meeting with <resource name> > because you do not have the appropriate permissions" > http://support.microsoft.com/default.aspx?scid=kb;EN-US;299590 > > Hope this helps! > > > Regards, > > Leon Hao > > Microsoft Online Partner Support > Get Secure! - www.microsoft.com/security > ==================================================== > When responding to posts, please "Reply to Group" via your newsreader so > that others may learn and benefit from your issue. > ==================================================== > This posting is provided "AS IS" with no warranties, and confers no rights. > > |