Can't print docs.
in [Windows XP]
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From: Cy on 20 Apr 2010 11:55 I have XP with service pack 3 on my system. I do not use my H.P. printer model C4600 often but I do know that it did work. When I tried to print a word doc all that happens it the paper goes through the printer but No print on it: same for note pad and word pad. It will print my emails and a page from the internet Explorer. I have dumped the printer program and got the latest version and loaded that in but still no luck. The printer test page works too. I know very little about this kind of stuff so any help would be great.
From: Tom Willett on 20 Apr 2010 14:01 Contact HP Support. "Cy" <Cy(a)discussions.microsoft.com> wrote in message news:3971FB67-195A-4891-938A-3B4B43A08865(a)microsoft.com... :I have XP with service pack 3 on my system. I do not use my H.P. printer : model C4600 often but I do know that it did work. When I tried to print a : word doc all that happens it the paper goes through the printer but No : on it: same for note pad and word pad. It will print my emails and a page : from the internet Explorer. I have dumped the printer program and got the : latest version and loaded that in but still no luck. The printer test page : works too. : I know very little about this kind of stuff so any help would be great.
From: Lem on 20 Apr 2010 15:06 Cy wrote: > I have XP with service pack 3 on my system. I do not use my H.P. printer > model C4600 often but I do know that it did work. When I tried to print a > word doc all that happens it the paper goes through the printer but No print > on it: same for note pad and word pad. It will print my emails and a page > from the internet Explorer. I have dumped the printer program and got the > latest version and loaded that in but still no luck. The printer test page > works too. > I know very little about this kind of stuff so any help would be great. If "Print Test Page" works, as well as printing from *some* applications (Internet Explorer), you're not likely to get much help from HP. What do you mean by "I have dumped the printer program and got the latest version and loaded that in"? Please be as specific and detailed as possible. Do you have other printers? If so, can you successfully print from Word, WordPad, or Notepad to those printers? -- Lem Apollo 11 - 40 years ago: http://www.nasa.gov/mission_pages/apollo/40th/index.html
From: Lem on 20 Apr 2010 15:21 Lem wrote: > Cy wrote: >> I have XP with service pack 3 on my system. I do not use my H.P. >> printer model C4600 often but I do know that it did work. When I tried >> to print a word doc all that happens it the paper goes through the >> printer but No print on it: same for note pad and word pad. It will >> print my emails and a page from the internet Explorer. I have dumped >> the printer program and got the latest version and loaded that in but >> still no luck. The printer test page works too. >> I know very little about this kind of stuff so any help would be great. > > If "Print Test Page" works, as well as printing from *some* applications > (Internet Explorer), you're not likely to get much help from HP. > > What do you mean by "I have dumped the printer program and got the > latest version and loaded that in"? Please be as specific and detailed > as possible. > > Do you have other printers? If so, can you successfully print from Word, > WordPad, or Notepad to those printers? > Also try the following (while logged in as a user with "computer administrator" privileges): Control Panel > System Click the "Advanced" tab In the "Performance" section, click "Settings" Click the "Data Execution Prevention" tab Ensure that the top radio button is selected ("Turn on DEP for essential Windows programs and services only") and OK your way out. -- Lem Apollo 11 - 40 years ago: http://www.nasa.gov/mission_pages/apollo/40th/index.html
From: Cy on 20 Apr 2010 19:40
"Lem" wrote: > Lem wrote: > > Cy wrote: > >> I have XP with service pack 3 on my system. I do not use my H.P. > >> printer model C4600 often but I do know that it did work. When I tried > >> to print a word doc all that happens it the paper goes through the > >> printer but No print on it: same for note pad and word pad. It will > >> print my emails and a page from the internet Explorer. I have dumped > >> the printer program and got the latest version and loaded that in but > >> still no luck. The printer test page works too. > >> I know very little about this kind of stuff so any help would be great. > > > > If "Print Test Page" works, as well as printing from *some* applications > > (Internet Explorer), you're not likely to get much help from HP. > > > > What do you mean by "I have dumped the printer program and got the > > latest version and loaded that in"? Please be as specific and detailed > > as possible. > > > > Do you have other printers? If so, can you successfully print from Word, > > WordPad, or Notepad to those printers? > > > > Also try the following (while logged in as a user with "computer > administrator" privileges): > > Control Panel > System > Click the "Advanced" tab > In the "Performance" section, click "Settings" > Click the "Data Execution Prevention" tab > Ensure that the top radio button is selected ("Turn on DEP for essential > Windows programs and services only") and OK your way out. > > > -- > Lem > > Apollo 11 - 40 years ago: > http://www.nasa.gov/mission_pages/apollo/40th/index.html > . > Thanks for the help. I don't know what I did but I can now print Word docs..so I guess all is well with the world again.......Cy |