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From: Michael on 11 Mar 2010 06:45
"Opinicus" <gezgin(a)spamcop.net.which.is.not.invalid> wrote in message
news:hn2hp555kcnadbka656tv69sspioh4m77a(a)4ax.com...
> On Wed, 10 Mar 2010 17:40:01 -0800, Liz
> <Liz(a)discussions.microsoft.com> wrote:
>
>> I have Word 2003. I installed Updates KB977724, KB978380, and KB978474
>> today
>> and now cannot open .docx files.
>> I uninstalled and reinstalled the Compatibility Pack for Word 2007 but
>> still
>> cannot open .docx files.
>
> Running Word 2002 on a Vista machine here and there are no obvious
> problems working with .docx files after the updates. (I don't have
> KB978474 (Excel 2003) but rather KB978471 (Excel 2002) of course.)

Thanks, Bob. I'll be sure to file this under "useless information."
--


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."


From: Liz on 11 Mar 2010 10:01
The updates do not show up under Remove Programs, hence my question.

I am running Windows 2000.

I see that this is a common problem. Does anyone have a solution? Thanks.

Liz

"Shenan Stanley" wrote:

> Liz wrote:
> > I have Word 2003. I installed Updates KB977724, KB978380, and
> > KB978474 today and now cannot open .docx files.
> >
> > I uninstalled and reinstalled the Compatibility Pack for Word 2007
> > but still cannot open .docx files.
> >
> > How can I uninstall the updates?
>
> Same way you uninstalled the Compatibility Pack for Office...
>
> BTW - what operating system do you have?
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>
From: PA Bear [MS MVP] on 11 Mar 2010 10:14
See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/978380

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978380).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Liz wrote:
> The updates do not show up under Remove Programs, hence my question.
>
> I am running Windows 2000.
>
> I see that this is a common problem. Does anyone have a solution?
> Thanks.
>
>> Same way you uninstalled the Compatibility Pack for Office...
>>
>> BTW - what operating system do you have?
>>
>>> I have Word 2003. I installed Updates KB977724, KB978380, and
>>> KB978474 today and now cannot open .docx files.
>>>
>>> I uninstalled and reinstalled the Compatibility Pack for Word 2007
>>> but still cannot open .docx files.
>>>
>>> How can I uninstall the updates?

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