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From: Liz on 10 Mar 2010 20:40
I have Word 2003. I installed Updates KB977724, KB978380, and KB978474 today
and now cannot open .docx files.

I uninstalled and reinstalled the Compatibility Pack for Word 2007 but still
cannot open .docx files.

How can I uninstall the updates?

Thank you.
From: Shenan Stanley on 10 Mar 2010 21:04
Liz wrote:
> I have Word 2003. I installed Updates KB977724, KB978380, and
> KB978474 today and now cannot open .docx files.
>
> I uninstalled and reinstalled the Compatibility Pack for Word 2007
> but still cannot open .docx files.
>
> How can I uninstall the updates?

Same way you uninstalled the Compatibility Pack for Office...

BTW - what operating system do you have?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: PA Bear [MS MVP] on 10 Mar 2010 21:40
You'll find assistance here, Liz:
http://social.answers.microsoft.com/Forums/en-US/wordcreate/threads

Liz wrote:
> I have Word 2003. I installed Updates KB977724, KB978380, and KB978474
> today and now cannot open .docx files.
>
> I uninstalled and reinstalled the Compatibility Pack for Word 2007 but
> still
> cannot open .docx files.
>
> How can I uninstall the updates?
>
> Thank you.

From: Opinicus on 11 Mar 2010 01:20
On Wed, 10 Mar 2010 17:40:01 -0800, Liz
<Liz(a)discussions.microsoft.com> wrote:

> I have Word 2003. I installed Updates KB977724, KB978380, and KB978474 today
> and now cannot open .docx files.
> I uninstalled and reinstalled the Compatibility Pack for Word 2007 but still
> cannot open .docx files.

Running Word 2002 on a Vista machine here and there are no obvious
problems working with .docx files after the updates. (I don't have
KB978474 (Excel 2003) but rather KB978471 (Excel 2002) of course.)

--
Bob
http://www.kanyak.com
From: PA Bear [MS MVP] on 11 Mar 2010 02:14
Opinicus wrote:
>> I have Word 2003. I installed Updates KB977724, KB978380, and KB978474
>> today and now cannot open .docx files.
>> I uninstalled and reinstalled the Compatibility Pack for Word 2007 but
>> still cannot open .docx files.
>
> Running Word 2002 on a Vista machine here and there are no obvious
> problems working with .docx files after the updates. (I don't have
> KB978474 (Excel 2003) but rather KB978471 (Excel 2002) of course.)

We shall alert the media.
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