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From: ED on 24 Jan 2010 17:51
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked

Amen! :-)

PS. Been googling like mad around this thing and not had any joy... from
checking about force installing WU agent through to subinacl hacks but
nothing gives so I'm hoping you'll fare better than I.
From: PA Bear [MS MVP] on 24 Jan 2010 19:02
What anti-virus application was installed before you installed MSE (which
isn't updating either now)?

Open the MSE UI and click on Help | About: What are the first four file
versions displayed here (e.g., Microsoft Security Essentials; Antimalware
Client; Engine; AV defs)?

Have updates KB972207 and/or KB978207 been installed?


ED wrote:
>> Is this a sudden, new problem?
>
> About a couple of weeks or so ago updates were not being downloaded though
> all I got as feedback was an issue with connecting to the windows update
> service and to try again so... as it was between the monthly cycle of
> 'patch
> tuesday' I chose to forget about it till the next update Tuesday had
> passed
> and/or any out-of-loop security updates were announced and I was logged
> into
> my Win7.
>
>> Did you upgrade to Win7 or is it a brand-new computer?
>
> No upgrade, fresh install albeit a while ago and have been able to, since
> this install, run, download and install updates., I've been able to
> download
> and install the latest Microsoft security essentials AV defs though.
>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>
> All Microsoft stuff as per earlier comment and the firewall on the router
> has not been re-configured i.e. I was able to run, download and install
> updates with same router firewall config.
>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>
> Absolutely not, if I was going to go 3rd party it would be Kaspersky or
> Sophos however I put my bets on Microsoft's own tool being 'better
> informed'
> of the risks and threats to Windows.

From: ED on 24 Jan 2010 20:43
"PA Bear [MS MVP]" wrote:

> What anti-virus application was installed before you installed MSE (which
> isn't updating either now)?

No other AV was installed post Win7 install, ever.
Actually, MSE IS updating... even if your interpretation of the log appears
otherwise MSE thinks it downloaded updates and installed them i.e AV defs
(24/1/2010 @ 11:31 - 1.73.87.0)

> Open the MSE UI and click on Help | About: What are the first four file
> versions displayed here (e.g., Microsoft Security Essentials; Antimalware
> Client; Engine; AV defs)?

Microsoft Security Essentials Version: 1.0.1611.0
Antimalware Client Version: 2.0.6212.0
Engine Version: 1.1.5405.0
Antivirus definitions: 1.73.87.0
Antispyware definitions: 1.73.87.0

> Have updates KB972207 and/or KB978207 been installed?
>

No, those updates have not yet been installed.

Curious to know why KB972207 is relevant (FIX: The value of the Size
property of the Smo.Server(<serverName>).Databases collection is incorrect
after you install Microsoft SQL Server 2008 Service Pack 1). No SQLServer
installed.

Also curious re: KB978207 as DEP is on by default with Win7 unless I'm
mistaken and... I don't use IE, I use Firefox.

Any idea what the error code 0xc004f076 means?
From: PA Bear [MS MVP] on 25 Jan 2010 01:22


ED wrote:
> "PA Bear [MS MVP]" wrote:
>
>> What anti-virus application was installed before you installed MSE (which
>> isn't updating either now)?
>
> No other AV was installed post Win7 install, ever.
> Actually, MSE IS updating... even if your interpretation of the log
> appears
> otherwise MSE thinks it downloaded updates and installed them i.e AV defs
> (24/1/2010 @ 11:31 - 1.73.87.0)
>
>> Open the MSE UI and click on Help | About: What are the first four file
>> versions displayed here (e.g., Microsoft Security Essentials; Antimalware
>> Client; Engine; AV defs)?
>
> Microsoft Security Essentials Version: 1.0.1611.0
> Antimalware Client Version: 2.0.6212.0
> Engine Version: 1.1.5405.0
> Antivirus definitions: 1.73.87.0
> Antispyware definitions: 1.73.87.0
>
>> Have updates [KB972270] and/or KB978207 been installed?
>
> No, those updates have not yet been installed.
>
> Curious to know why KB972207 is relevant (FIX: The value of the Size
> property of the Smo.Server(<serverName>).Databases collection is incorrect
> after you install Microsoft SQL Server 2008 Service Pack 1). No SQLServer
> installed.

Sorry, that should have been KB972270:
http://support.microsoft.com/kb/972270

> Also curious re: KB978207 as DEP is on by default with Win7 unless I'm
> mistaken and... I don't use IE, I use Firefox.

KB978207 is the latest Cumulative Security Update for IE & was released on
21 Jan-10. IE is part & parcel of your OS and needs to be kept
fully-patched at all times, even if you use an alternate browser.

> Any idea what the error code 0xc004f076 means?

Neither Mow nor I have been able to find any reference to that error number
anywhere, sorry.

KB972270 & KB978207 should have been installed by now. If that is not the
case, open a free support incident:

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020) in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB999999).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page also offers support options
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

From: MowGreen on 25 Jan 2010 15:52
64 bit editions of Vista and Windows 7 have some very 'interesting'
updating issues that usually can only be resolved by an "in-place
upgrade" (aka Repair Installation) or a format/reinstall.

I'll assume that the services I mentioned in the previous post were set
to their Default values, correct ?

> 2010-01-24 22:09:47:310 744 fb8 Report WER Report sent: 7.3.7100.0
> 0xc004f076 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged

The Windows Update Agent (WUA)installed is the one that came with Win7
RTM. For some reason, it's not being updated and thus no updates are
searched for/offered/downloaded/installed/etc.
In most cases this issue is related to the installed security software.

Notice the difference in the below entry from the WU.log on my Win7 box
and the one from your system, Ed

> 2010-01-24 10:29:19:791 940 b7c Misc Validating signature for
> C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab

From your system:

> 2010-01-24 22:09:41:585 744 fb8 Misc Validating signature for
> C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab

See where it states " WuRedir_prerelease " ? Not sure why there's a
'prerelease' entry present in the log from your system, so let's see if
we can resolve that.

Download the latest release of the WUA for Windows x64 and save it to
your User Account's Downloads subfolder:
http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x64.exe

Open the Services console and stop the following services if they are
showing as Started. Also, ensure that their Startup type is set to their
Default values:

Background Intelligent Transfer Service - Manual
Windows Update - Automatic (Delayed Start)

Ensure that these services have *not* been Disabled and are set to
Manual for Startup type:

Windows Installer
Windows Modules Installer
WinHTTP Web Proxy-Auto Discovery

Using Windows Explorer, navigate to
C:\Windows\Software Distribution

Delete *each* subfolder of Software Distribution; do NOT delete the
Software Distribution folder.

Navigate to your User Account's Downloads subfolder and *right* click
windowsupdateagent30-x64.exe
Choose 'Run as administrator' and follow the UAC prompts in order to
allow it to run Elevated.
Reboot afterwards and see if the system can now search for updates.


Microsoft claims that the WUA is successfully updated automatically
98.5% of the time. If you believe that statistic you'll also believe
that I'm going to quarterback the Colts in the Super Bowl.



MowGreen
================
* -343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



ED wrote:
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked
>
> Amen! :-)
>
> PS. Been googling like mad around this thing and not had any joy... from
> checking about force installing WU agent through to subinacl hacks but
> nothing gives so I'm hoping you'll fare better than I.
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