How to not install KB971486
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From: James on 24 Jan 2010 12:11 Don't Do This!! This does not solve the blue screen dump error problem! If the KB971486 update causes you to get a blue screen dump error you can recover by booting with your program disk then using "chdir $ntuninstallkb971486$\spuninst" then "Batch spuninst.txt" then "exit" You MUST disable the automatic updates or Windows will reinstall this update and the problem will continue. I am working on this and am running out of solutions. If you don't install the update you get a DEP error. If you disable the updates, then programs like McAfee tell you there is a protection issue and will reset the automatic updates if you click the "Fix". My last resort is to run a HijackThis log and get it out to a techie to see if they can find a solution. In the meanwhile. Just click through any notices you get from DEP or anything that would enable automatic updates and certainly do not allow KB971486 to reinstall itself. Hopefully someone will figure this out before long, because it seems to be affecting a lot of people. DM wrote: I found a solution on another website that worked for me:Step 1: Remove 16-Oct-09 I found a solution on another website that worked for me: Step 1: Remove KB971486 in Add or Remove Programs ======================================== 1. Click "Start", click "Run", type: appwiz.cpl in the Open box, and then click "OK". Note: Be sure to have "Show updates" checked (if Service Pack 2 for XP is installed). 2. Look for updates KB971486. 3. Please highlight and remove it. 4. Restart Windows as required. Step 2: Reinstall KB971486 ==================== 1. Please download the file from the following link: http://download.microsoft.com/download/C/4...486-x86-ENU.exe 2. Save the update to C: drive. (Do not run the update directly) 3. Click Start->Run, type: "C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem" (without quotations) and then press Enter to install the update. There is a space between "C:\WindowsXP-KB971486-x86-ENU.exe" and "/overwriteoem???. After this, restart the computer and then try to visit the Windows Update site to check if the Update KB971486 is still listed. "2harts4ever" wrote: Previous Posts In This Thread: On Thursday, October 15, 2009 11:37 AM 2harts4ever wrote: Security Update KB971486 is trying to install over and over Hi, For the record I am using a Compaq Presario AMD Athlon(tm) 64 Processor 3300+, 2411MHz/1.93 GBs RAM, running Windows Xp Home, SP3., with IE8. This morning I downloaded and installed all the monthly Security Updates released from Microsoft. About an hour later I noticed I had another update notification in my taskbar so I installed it too. Then I discovered it was one I had already downloaded and installed (KB971486) earlier in the morning. Even now, about six hours later, I still have a notification in my taskbar that I have an Update ready to install and it is still the same one I have already installed twice today. I tried submitting this same question to the Microsoft Windows XP (General) forum this morning but when checking the site about 30 minutes ago I discovered my question had not even been posted and I noticed there were no other posts for today either which is strange in itself. Regardless, is any one else experiencing this problem or have any idea what is the problem? Thanks and regards, 2harts4ever On Thursday, October 15, 2009 12:26 PM 2harts4ever wrote: UPDATE: I submitted this question yesterday on the Win XP General UPDATE: I submitted this question yesterday on the Win XP General Question forum too and then discovered it had not appeared so I decided to try this forum and now today I discover both of them appeared. Sorry for any confusion this might have caused "2harts4ever" wrote: On Thursday, October 15, 2009 1:48 PM ???el wrote: Phil, Give this a t?? Phil, Give this a t??y and see if it solves the problem................ http://support.microsoft.com/default.aspx/kb/910339 ????????l -=- "2harts4ever" wrote: On Thursday, October 15, 2009 2:16 PM PA Bear [MS MVP] wrote: See the "How to obtain help" section ofhttp://support.microsoft. See the "How to obtain help" section of http://support.microsoft.com/kb/971486 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 2harts4ever wrote: On Thursday, October 15, 2009 2:20 PM 2harts4ever wrote: Hi ???????? Hi ????????l, Thanks for the suggestion but when I could not post here yesterday for one reason or another I went to 'Annoyances' and posted this same question. Someone there recommended I try that solution too. So, this morning I tried what you suggested step by step with no positive results. So I am still stuck with my computer telling me the update is installed while 'Secunia PSI' says it is not. I see a few other people have posted on the Secunia PSI forum having the same problem as me with the same update so at least someone else is sharing my pain. What I am really trying to find out at this point is if I am safe or not until this gets figured out? Thanks and regards, 2harts4ever (Phil) "????????l" wrote: On Thursday, October 15, 2009 5:42 PM MowGreen wrote: Check the KB971486. Check the KB971486.log, located in WINDOWS, to see what is interfering with the update's installation. Or, clean boot XP and see if that gets the automatically downloaded update to install properly: How to configure Windows XP to start in a "clean boot" state http://support.microsoft.com/kb/310353 When the kernel is replaced, as it is from this update, security software may interfere with the operation. MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked" 2harts4ever wrote: On Friday, October 16, 2009 8:53 AM DM wrote: I am having the same problem. I am having the same problem. When I checked the error message in the log it says "17.219: KB971486 Setup encountered an error: The update.ver file is not correct." How can I correct this? "2harts4ever" wrote: On Friday, October 16, 2009 10:47 AM 2harts4ever wrote: Morning DM,I share your pain. I am still lookingm for the fix too. Morning DM, I share your pain. I am still lookingm for the fix too. I would appreciate it if you could tell me how I find the log you are referring to, then I can check mine and see if it has something similar to yours. When I select to show hidden files I see KB471486 is listed as installed but I have yet to find this log you are talking about. I have to do some running with my mother (87 years old) right now but I will check back in when I get back this afternoon. Thanks and regards, 2harts4ever "DM" wrote: On Friday, October 16, 2009 12:11 PM DM wrote: Go to START, click RUN and then %Windir%\KB971486.log."2harts4ever" wrote: Go to START, click RUN and then %Windir%\KB971486.log. "2harts4ever" wrote: On Friday, October 16, 2009 1:05 PM DM wrote: I found a solution on another website that worked for me:Step 1: Remove I found a solution on another website that worked for me: Step 1: Remove KB971486 in Add or Remove Programs ======================================== 1. Click "Start", click "Run", type: appwiz.cpl in the Open box, and then click "OK". Note: Be sure to have "Show updates" checked (if Service Pack 2 for XP is installed). 2. Look for updates KB971486. 3. Please highlight and remove it. 4. Restart Windows as required. Step 2: Reinstall KB971486 ==================== 1. Please download the file from the following link: http://download.microsoft.com/download/C/4...486-x86-ENU.exe 2. Save the update to C: drive. (Do not run the update directly) 3. Click Start->Run, type: "C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem" (without quotations) and then press Enter to install the update. There is a space between "C:\WindowsXP-KB971486-x86-ENU.exe" and "/overwriteoem???. After this, restart the computer and then try to visit the Windows Update site to check if the Update KB971486 is still listed. "2harts4ever" wrote: On Friday, October 16, 2009 1:31 PM richard wrote: 2harts4ever wrote:Another solution: I followed Pa Bear's advice and phoned 2harts4ever wrote: Another solution: I followed Pa Bear's advice and phoned 1-866 pcsafety. A microsoft agent (in India) took control of my computer and solved the problem by removing old logs, etc. richard On Friday, October 16, 2009 1:35 PM richard wrote: richard wrote:PS: Here is exactly what the agent did:Renamed Catroot2 and richard wrote: PS: Here is exactly what the agent did: Renamed Catroot2 and software distribution folders and re-registered the windows update dll files. richard On Friday, October 16, 2009 1:58 PM 2harts4ever wrote: Hi DM,Thanks for your suggestion but before I try it I have a few questions.1. Hi DM, Thanks for your suggestion but before I try it I have a few questions. 1. Earlier when I tried getting rid of it via Add/Remove Programs I received a warning that if I got rid of KB971486 there was a chance I would corrupt two other files, so I backed off. Did you get such a warning? 2. I am using Win XP Home SP3, would that make a difference? 3. When I clicked on the link you provided I got the 'webpage cannot be found' message. Thanks, 2harts4ever "DM" wrote: On Friday, October 16, 2009 2:49 PM richard wrote: 2harts4ever wrote: 2harts4ever wrote: On Friday, October 16, 2009 3:48 PM DM wrote: Yes, that happened to me too. I clicked OK to let it be removed. Yes, that happened to me too. I clicked OK to let it be removed. Here is the link: http://download.microsoft.com/download/C/4/C/C4C963C1-E226-4A36-B903-6053D8F907FA/WindowsXP-KB971486-x86-ENU.exe you will be prompted to run or save the file... save it. "2harts4ever" wrote: On Friday, October 16, 2009 5:58 PM 2harts4ever wrote: DM,BULLSEYE! It worked for me too! DM, BULLSEYE! It worked for me too! I followed your directions and after it was all said and done both 'Belarc Advisor' and 'Secunia PSI' gave me a clean bill of health. It now shows as being installed and Windows Update is no longer telling me to install it again. Thanks and have a great weekend! You made mine! Regards, 2harts4ever "DM" wrote: On Friday, October 16, 2009 6:21 PM DM wrote: Glad to have helped! Glad to have helped! Though I must say I only followed somebody else's workaround on the net... "2harts4ever" wrote: On Friday, October 16, 2009 7:38 PM 2harts4ever wrote: Well I am glad you took the time to post it on this site ...."DM" wrote: Well I am glad you took the time to post it on this site .... "DM" wrote: On Friday, October 16, 2009 8:15 PM 2harts4ever wrote: Hi again DM,Thought you might like to see you are also helping other folks:<a Hi again DM, Thought you might like to see you are also helping other folks: <a href="http://secunia.com/community/forum/thread/show/2892">Secunia PSI Forum</a> Regards, 2harts4ever "DM" wrote: On Saturday, October 17, 2009 3:19 AM nowurtalkin wrote: heck...i have had this same issue since the updates came out & i installed. heck...i have had this same issue since the updates came out & i installed. it took me several days of searching until i found my way here to see this thread of folks w/same issue & was happy about seeing that, but unfortunately this "fix" is not working for me, but i'm running into a snag w/the instructs, as given, so maybe that is the reason it is not working. i.e., i cannot complete #3: <<3. Click Start->Run, type: "C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem" (without quotations) and then press Enter to install the update. There is a space between "C:\WindowsXP-KB971486-x86-ENU.exe" and "/overwriteoem???. when i hit "enter", i get an error & i cannot install via that method, however, if i opt for "search", in the "start/run" box, i can then install the saved update that i had saved on my desktop, and everything appears to work as it should, same as all the other original attempts to install this update, but in the end, the result is the same: it is not really or properly installed & i cannot get rid of the (downloaded) ms icon in the tray. this sucks......... After this, restart the computer and then try to visit the Windows Update site to check if the Update KB971486 is still listed.>> "2harts4ever" wrote: On Saturday, October 17, 2009 7:22 AM 2harts4ever wrote: Are you sure you are leaving a space between exe --- /overwriteoem? Are you sure you are leaving a space between exe --- /overwriteoem? Go to Start > Run and type: C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem "nowurtalkin" wrote: On Saturday, October 17, 2009 2:44 PM Harry Johnston [MVP] wrote: 2harts4ever wrote:That's not going to work, because he saved the file on his 2harts4ever wrote: That's not going to work, because he saved the file on his desktop, not on the root of the C drive. Harry. On Saturday, October 17, 2009 2:46 PM Harry Johnston [MVP] wrote: nowurtalkin wrote:Have you tried installing it in Safe Mode? nowurtalkin wrote: Have you tried installing it in Safe Mode? Have you tried disabling your anti-virus software before installing? Harry. On Saturday, October 17, 2009 3:15 PM MowGreen wrote: Fix for the repeated offering of KB971468 in Windows XPhttp://www. Fix for the repeated offering of KB971468 in Windows XP http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1579 What's happening is that the kernel files are being interpreted as OEM drivers, Harry. From an OP's KB971486.log: 69.340: c:\windows\system32\ntoskrnl.exe is in the list of oem drivers...skipping copy! 80.656: c:\windows\system32\ntkrnlpa.exe is in the list of oem drivers...skipping copy! The update's files are then never copied to the Windows directory and no restart prompt is given. " The workaround is: 1) IF KB971468 is listed in Add/Remove Programs in the Control Panel, then uninstall it and restart the system. If it is NOT listed, go to step 2 2) Manually download the update from the Microsoft Download Center and save it. Recommend it be saved directly to the root drive (the drive where Windows is installed to, usually C:\): Security Update for Windows XP (KB971486) x86 - 32 bit http://www.microsoft.com/downloads/details.aspx?familyid=cece4c55-0756-4357-9d2d-6709e8426068&displaylang=en Security Update for Windows XP x64 Edition (KB971486) http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=5459b7d4-1fab-4a04-ab9d-b8323505c1e2 3) Once the download completes close all open programs and browsers 4) Install KB971486 by clicking Start > Run > Browse Click the My Computer icon in the left frame Click on the root drive in the right frame (in this case it is C:\), Click the Open button Click once on WindowsXP-KB971486-x86-ENU.exe to highlight it, click Open Add the /o switch to overwrite the OEM infs C:\WindowsXP-KB971486-x86-ENU.exe /o Note that there is a space between the e and the / Then click OK and the update will install. When it is finished installing there ishould be a restart prompt. Do so and the update will not be repeatedly offered. " MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked" Harry Johnston [MVP] wrote: On Saturday, October 17, 2009 3:45 PM nowurtalkin wrote: yes, i'm sure.. yes, i'm sure..in fact i thought it easier & more accurate to simply copy/paste in, the address & i rechecked it & retried it many times, so it definitely does not work for me, however.......the original issue (repeating update) has now finally (after nearly a week of hammerin on it) resolved. i'm not sure what finally did it, but i'm pretty sure that whatever was the true root cause (ms?) resolved itself. i think it really sucks on their part (guilty or not..) w/so many obvious people suffering the issue, that ms (as far as i know) has naught to say. thanx for your response. "2harts4ever" wrote: On Saturday, October 17, 2009 5:01 PM nowurtalkin wrote: 2harts4ever,incidently, if u happen to be interested in the exact error that 2harts4ever, incidently, if u happen to be interested in the exact error that was generated (with the "C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem"), let me know & i'll see if i can still duplicate it, to at least copy/paste the text of it, for you. "nowurtalkin" wrote: On Saturday, October 17, 2009 5:20 PM 2harts4ever wrote: Not necessary ... just glad you are back to normal now."nowurtalkin" wrote: Not necessary ... just glad you are back to normal now. "nowurtalkin" wrote: On Monday, October 19, 2009 2:01 PM MowGreen wrote: CORRECTION: the update in question is *KB971486*. CORRECTION: the update in question is *KB971486*. That's what I get for watching a baseball game while trying to write a blog post. Me = ditz MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked" MowGreen wrote: Submitted via EggHeadCafe - Software Developer Portal of Choice Self-Caching Database Driven ASP.NET DropDown http://www.eggheadcafe.com/tutorials/aspnet/27c611d3-4652-46ab-aef6-11e7a577a80e/selfcaching-database-dri.aspx
From: MowGreen on 24 Jan 2010 14:05
If you don't give MS feedback they will *never* be aware that there are toxic effects from a Security update. Hiding the update does NOT mitigate the vulnerability the update is meant to address, albeit, this is *not* a Critical vulnerability. Letting Microsoft know that there's a BSOD issue when the update is installed on *some* systems would help others who *may* also encounter this issue, wouldn't it ? " How to obtain help and support for this security update For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support Web site: http://support.microsoft.com/common/international.aspx?rdpath=4 North American customers can also obtain instant access to unlimited no-charge e-mail support or to unlimited individual chat support by visiting the following Microsoft Web site: http://support.microsoft.com/oas/default.aspx?&prid=7552 " MowGreen ================ * -343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked James Pavey wrote: > Don't Do This!! > > This does not solve the blue screen dump error problem! > > If the KB971486 update causes you to get a blue screen dump error you can recover by booting with your program disk then using "chdir $ntuninstallkb971486$\spuninst" > then "Batch spuninst.txt" > then "exit" > > You MUST disable the automatic updates or Windows will reinstall this update and the problem will continue. > > I am working on this and am running out of solutions. If you don't install the update you get a DEP error. If you disable the updates, then programs like McAfee tell you there is a protection issue and will reset the automatic updates if you click the "Fix". My last resort is to run a HijackThis log and get it out to a techie to see if they can find a solution. > > In the meanwhile. Just click through any notices you get from DEP or anything that would enable automatic updates and certainly do not allow KB971486 to reinstall itself. Hopefully someone will figure this out before long, because it seems to be affecting a lot of people. > > > > > > > DM wrote: > > I found a solution on another website that worked for me:Step 1: Remove > 16-Oct-09 > > I found a solution on another website that worked for me: > > Step 1: Remove KB971486 in Add or Remove Programs > ======================================== > 1. Click "Start", click "Run", type: appwiz.cpl in the Open box, and then > click "OK". > > Note: Be sure to have "Show updates" checked (if Service Pack 2 for XP is > installed). > > 2. Look for updates KB971486. > 3. Please highlight and remove it. > 4. Restart Windows as required. > > Step 2: Reinstall KB971486 > ==================== > 1. Please download the file from the following link: > > http://download.microsoft.com/download/C/4...486-x86-ENU.exe > > 2. Save the update to C: drive. (Do not run the update directly) > 3. Click Start->Run, type: "C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem" > (without quotations) and then press Enter to install the update. > > There is a space between "C:\WindowsXP-KB971486-x86-ENU.exe" and > "/overwriteoem???. > > After this, restart the computer and then try to visit the Windows Update > site to check if the Update KB971486 is still listed. > > > "2harts4ever" wrote: > > Previous Posts In This Thread: > > On Thursday, October 15, 2009 11:37 AM > 2harts4ever wrote: > > Security Update KB971486 is trying to install over and over > Hi, > > For the record I am using a Compaq Presario AMD Athlon(tm) 64 Processor > 3300+, 2411MHz/1.93 > GBs RAM, running Windows Xp Home, SP3., with IE8. > > This morning I downloaded and installed all the monthly Security Updates > released > from Microsoft. > > About an hour later I noticed I had another update notification in my > taskbar so > I installed it too. Then I discovered it was one I had already downloaded > and installed > (KB971486) earlier in the morning. > > Even now, about six hours later, I still have a notification in my taskbar > that I > have an Update ready to install and it is still the same one I have already > installed > twice today. > > I tried submitting this same question to the Microsoft Windows XP (General) > forum this morning > but when checking the site about 30 minutes ago I discovered my question > had not > even been posted and I noticed there were no other posts for today either > which is > strange in itself. > > Regardless, is any one else experiencing this problem or have any idea what > is the > problem? > > Thanks and regards, > > 2harts4ever > > On Thursday, October 15, 2009 12:26 PM > 2harts4ever wrote: > > UPDATE: I submitted this question yesterday on the Win XP General > UPDATE: I submitted this question yesterday on the Win XP General Question > forum too and then discovered it had not appeared so I decided to try this > forum and now today I discover both of them appeared. Sorry for any > confusion this might have caused > > "2harts4ever" wrote: > > On Thursday, October 15, 2009 1:48 PM > ???el wrote: > > Phil, Give this a t?? > Phil, Give this a t??y and see if it solves the problem................ > > http://support.microsoft.com/default.aspx/kb/910339 > > > > ????????l > -=- > > > "2harts4ever" wrote: > > On Thursday, October 15, 2009 2:16 PM > PA Bear [MS MVP] wrote: > > See the "How to obtain help" section ofhttp://support.microsoft. > See the "How to obtain help" section of > http://support.microsoft.com/kb/971486 > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > 2harts4ever wrote: > > On Thursday, October 15, 2009 2:20 PM > 2harts4ever wrote: > > Hi ???????? > Hi ????????l, > > Thanks for the suggestion but when I could not post here yesterday for one > reason or another I went to 'Annoyances' and posted this same question. > Someone there recommended I try that solution too. > > So, this morning I tried what you suggested step by step with no positive > results. So I am still stuck with my computer telling me the update is > installed while 'Secunia PSI' says it is not. > > I see a few other people have posted on the Secunia PSI forum having the > same problem as me with the same update so at least someone else is sharing > my pain. > > What I am really trying to find out at this point is if I am safe or not > until this gets figured out? > > Thanks and regards, > > 2harts4ever (Phil) > > > "????????l" wrote: > > On Thursday, October 15, 2009 5:42 PM > MowGreen wrote: > > Check the KB971486. > Check the KB971486.log, located in WINDOWS, to see what is interfering > with the update's installation. > Or, clean boot XP and see if that gets the automatically downloaded > update to install properly: > How to configure Windows XP to start in a "clean boot" state > http://support.microsoft.com/kb/310353 > > When the kernel is replaced, as it is from this update, security > software may interfere with the operation. > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked" > > > 2harts4ever wrote: > > On Friday, October 16, 2009 8:53 AM > DM wrote: > > I am having the same problem. > I am having the same problem. When I checked the error message in the log it > says "17.219: KB971486 Setup encountered an error: The update.ver file is > not correct." How can I correct this? > > > > "2harts4ever" wrote: > > On Friday, October 16, 2009 10:47 AM > 2harts4ever wrote: > > Morning DM,I share your pain. I am still lookingm for the fix too. > Morning DM, > > I share your pain. I am still lookingm for the fix too. > > I would appreciate it if you could tell me how I find the log you are > referring to, then I can check mine and see if it has something similar to > yours. When I select to show hidden files I see KB471486 is listed as > installed but I have yet to find this log you are talking about. > > I have to do some running with my mother (87 years old) right now but I will > check back in when I get back this afternoon. > > Thanks and regards, > > 2harts4ever > > "DM" wrote: > > On Friday, October 16, 2009 12:11 PM > DM wrote: > > Go to START, click RUN and then %Windir%\KB971486.log."2harts4ever" wrote: > Go to START, click RUN and then %Windir%\KB971486.log. > > > "2harts4ever" wrote: > > On Friday, October 16, 2009 1:05 PM > DM wrote: > > I found a solution on another website that worked for me:Step 1: Remove > I found a solution on another website that worked for me: > > Step 1: Remove KB971486 in Add or Remove Programs > ======================================== > 1. Click "Start", click "Run", type: appwiz.cpl in the Open box, and then > click "OK". > > Note: Be sure to have "Show updates" checked (if Service Pack 2 for XP is > installed). > > 2. Look for updates KB971486. > 3. Please highlight and remove it. > 4. Restart Windows as required. > > Step 2: Reinstall KB971486 > ==================== > 1. Please download the file from the following link: > > http://download.microsoft.com/download/C/4...486-x86-ENU.exe > > 2. Save the update to C: drive. (Do not run the update directly) > 3. Click Start->Run, type: "C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem" > (without quotations) and then press Enter to install the update. > > There is a space between "C:\WindowsXP-KB971486-x86-ENU.exe" and > "/overwriteoem???. > > After this, restart the computer and then try to visit the Windows Update > site to check if the Update KB971486 is still listed. > > > "2harts4ever" wrote: > > On Friday, October 16, 2009 1:31 PM > richard wrote: > > 2harts4ever wrote:Another solution: I followed Pa Bear's advice and phoned > 2harts4ever wrote: > Another solution: I followed Pa Bear's advice and phoned 1-866 pcsafety. > A microsoft agent (in India) took control of my computer and solved the > problem by removing old logs, etc. > > richard > > On Friday, October 16, 2009 1:35 PM > richard wrote: > > richard wrote:PS: Here is exactly what the agent did:Renamed Catroot2 and > richard wrote: > > PS: Here is exactly what the agent did: > Renamed Catroot2 and software distribution folders and re-registered the > windows update dll files. > > richard > > On Friday, October 16, 2009 1:58 PM > 2harts4ever wrote: > > Hi DM,Thanks for your suggestion but before I try it I have a few questions.1. > Hi DM, > > Thanks for your suggestion but before I try it I have a few questions. > > 1. Earlier when I tried getting rid of it via Add/Remove Programs I > received a warning that if I got rid of KB971486 there was a chance I would > corrupt two other files, so I backed off. Did you get such a warning? > > 2. I am using Win XP Home SP3, would that make a difference? > > 3. When I clicked on the link you provided I got the 'webpage cannot be > found' message. > > Thanks, > > 2harts4ever > > "DM" wrote: > > On Friday, October 16, 2009 2:49 PM > richard wrote: > > 2harts4ever wrote: > 2harts4ever wrote: > > On Friday, October 16, 2009 3:48 PM > DM wrote: > > Yes, that happened to me too. I clicked OK to let it be removed. > Yes, that happened to me too. I clicked OK to let it be removed. > > Here is the link: > > http://download.microsoft.com/download/C/4/C/C4C963C1-E226-4A36-B903-6053D8F907FA/WindowsXP-KB971486-x86-ENU.exe > > you will be prompted to run or save the file... save it. > > > > "2harts4ever" wrote: > > On Friday, October 16, 2009 5:58 PM > 2harts4ever wrote: > > DM,BULLSEYE! It worked for me too! > DM, > > BULLSEYE! It worked for me too! > > I followed your directions and after it was all said and done both 'Belarc > Advisor' and 'Secunia PSI' gave me a clean bill of health. > > It now shows as being installed and Windows Update is no longer telling me > to install it again. > > Thanks and have a great weekend! > > You made mine! > > Regards, > > 2harts4ever > > "DM" wrote: > > On Friday, October 16, 2009 6:21 PM > DM wrote: > > Glad to have helped! > Glad to have helped! Though I must say I only followed somebody else's > workaround on the net... > > "2harts4ever" wrote: > > On Friday, October 16, 2009 7:38 PM > 2harts4ever wrote: > > Well I am glad you took the time to post it on this site ...."DM" wrote: > Well I am glad you took the time to post it on this site .... > > "DM" wrote: > > On Friday, October 16, 2009 8:15 PM > 2harts4ever wrote: > > Hi again DM,Thought you might like to see you are also helping other folks:<a > Hi again DM, > > Thought you might like to see you are also helping other folks: > > <a href="http://secunia.com/community/forum/thread/show/2892">Secunia PSI > Forum</a> > > Regards, > > 2harts4ever > > > > "DM" wrote: > > On Saturday, October 17, 2009 3:19 AM > nowurtalkin wrote: > > heck...i have had this same issue since the updates came out& i installed. > heck...i have had this same issue since the updates came out& i installed. > it took me several days of searching until i found my way here to see this > thread of folks w/same issue& was happy about seeing that, but unfortunately > this "fix" is not working for me, but i'm running into a snag w/the > instructs, as given, so maybe that is the reason it is not working. i.e., i > cannot complete #3: > > <<3. Click Start->Run, type: "C:\WindowsXP-KB971486-x86-ENU.exe > /overwriteoem" > (without quotations) and then press Enter to install the update. > > There is a space between "C:\WindowsXP-KB971486-x86-ENU.exe" and > "/overwriteoem???. > > when i hit "enter", i get an error& i cannot install via that method, > however, if i opt for "search", in the "start/run" box, i can then install > the saved update that i had saved on my desktop, and everything appears to > work as it should, same as all the other original attempts to install this > update, but in the end, the result is the same: it is not really or properly > installed& i cannot get rid of the (downloaded) ms icon in the tray. this > sucks......... > After this, restart the computer and then try to visit the Windows Update > site to check if the Update KB971486 is still listed.>> > > > "2harts4ever" wrote: > > On Saturday, October 17, 2009 7:22 AM > 2harts4ever wrote: > > Are you sure you are leaving a space between exe --- /overwriteoem? > Are you sure you are leaving a space between exe --- /overwriteoem? > > Go to Start> Run and type: > > C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem > > > "nowurtalkin" wrote: > > On Saturday, October 17, 2009 2:44 PM > Harry Johnston [MVP] wrote: > > 2harts4ever wrote:That's not going to work, because he saved the file on his > 2harts4ever wrote: > > > That's not going to work, because he saved the file on his desktop, not on the > root of the C drive. > > Harry. > > On Saturday, October 17, 2009 2:46 PM > Harry Johnston [MVP] wrote: > > nowurtalkin wrote:Have you tried installing it in Safe Mode? > nowurtalkin wrote: > > > Have you tried installing it in Safe Mode? > > Have you tried disabling your anti-virus software before installing? > > Harry. > > On Saturday, October 17, 2009 3:15 PM > MowGreen wrote: > > Fix for the repeated offering of KB971468 in Windows XPhttp://www. > Fix for the repeated offering of KB971468 in Windows XP > http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1579 > > What's happening is that the kernel files are being interpreted as OEM > drivers, Harry. From an OP's KB971486.log: > > 69.340: c:\windows\system32\ntoskrnl.exe is in the list of oem > drivers...skipping copy! > 80.656: c:\windows\system32\ntkrnlpa.exe is in the list of oem > drivers...skipping copy! > > The update's files are then never copied to the Windows directory and no > restart prompt is given. > > " The workaround is: > > 1) IF KB971468 is listed in Add/Remove Programs in the Control Panel, > then uninstall it and restart the system. If it is NOT listed, go to step 2 > > 2) Manually download the update from the Microsoft Download Center and > save it. > Recommend it be saved directly to the root drive (the drive where > Windows is installed to, usually C:\): > > Security Update for Windows XP (KB971486) x86 - 32 bit > http://www.microsoft.com/downloads/details.aspx?familyid=cece4c55-0756-4357-9d2d-6709e8426068&displaylang=en > > Security Update for Windows XP x64 Edition (KB971486) > http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=5459b7d4-1fab-4a04-ab9d-b8323505c1e2 > > 3) Once the download completes close all open programs and browsers > 4) Install KB971486 by clicking Start> Run> Browse > Click the My Computer icon in the left frame > Click on the root drive in the right frame (in this case it is C:\), > Click the Open button > > Click once on WindowsXP-KB971486-x86-ENU.exe to highlight it, click Open > Add the /o switch to overwrite the OEM infs > > C:\WindowsXP-KB971486-x86-ENU.exe /o > > Note that there is a space between the e and the / > > Then click OK and the update will install. > When it is finished installing there ishould be a restart prompt. > Do so and the update will not be repeatedly offered. " > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked" > > > > Harry Johnston [MVP] wrote: > > On Saturday, October 17, 2009 3:45 PM > nowurtalkin wrote: > > yes, i'm sure.. > yes, i'm sure..in fact i thought it easier& more accurate to simply > copy/paste in, the address& i rechecked it& retried it many times, so it > definitely does not work for me, however.......the original issue (repeating > update) has now finally (after nearly a week of hammerin on it) resolved. i'm > not sure what finally did it, but i'm pretty sure that whatever was the true > root cause (ms?) resolved itself. i think it really sucks on their part > (guilty or not..) w/so many obvious people suffering the issue, that ms (as > far as i know) has naught to say. > thanx for your response. > > "2harts4ever" wrote: > > On Saturday, October 17, 2009 5:01 PM > nowurtalkin wrote: > > 2harts4ever,incidently, if u happen to be interested in the exact error that > 2harts4ever, > > incidently, if u happen to be interested in the exact error that was > generated (with the "C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem"), let > me know& i'll see if i can still duplicate it, to at least copy/paste the > text of it, for you. > > "nowurtalkin" wrote: > > On Saturday, October 17, 2009 5:20 PM > 2harts4ever wrote: > > Not necessary ... just glad you are back to normal now."nowurtalkin" wrote: > Not necessary ... just glad you are back to normal now. > > "nowurtalkin" wrote: > > On Monday, October 19, 2009 2:01 PM > MowGreen wrote: > > CORRECTION: the update in question is *KB971486*. > CORRECTION: the update in question is *KB971486*. > That's what I get for watching a baseball game while trying to write a > blog post. > Me = ditz > > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked" > > > > MowGreen wrote: > > > Submitted via EggHeadCafe - Software Developer Portal of Choice > Self-Caching Database Driven ASP.NET DropDown > http://www.eggheadcafe.com/tutorials/aspnet/27c611d3-4652-46ab-aef6-11e7a577a80e/selfcaching-database-dri.aspx |