From: ps56k on 23 Dec 2009 09:46 "George" <george(a)nospam.invalid> wrote in message news:hgqf1l$vdr$1(a)news.eternal-september.org... > On 12/22/2009 00:23, Larry wrote: >> "Richard Johnson"<richj(a)bounce.this.com> wrote in >> news:hgomj40skl(a)news6.newsguy.com: >> >>> Larry: >>> >>> I have been a user of Clearwire in Portland Oregon. I subscribed to >>> the home service via the network router unit and the moble service >>> with the USB modem. I subscribed to the 6 Mb service. I rarely get >>> that level. It usually runs at half that speed. Pings were running >>> at 80 ms but now seem to be around 160 ms. I have had intermittent >>> interuptions averaging once per week, once up to 8 hours. Calling >>> customer service for them was an experience of listening to people >>> that have no real concept of customer service. According to the rep's >>> I talked to, they refuse to announce planned outages. They also have >>> no back up plan to minimize the outage times. >>> So, my experience is that they are not long for this world. If they >>> continue to disregard customer service and treat the system as >>> something that needs to have minimized down time, and also provide the >>> level of service that people pay for, they will go out of business >>> because of the competition. >>> >>> Rich >>> >>> >> >> Thanks for your personal experience, Rich. I'm very disappointed reading >> all the negative reports like this from across the country. I think your >> assessment of Clear is quite close to the mark. >> >> We Americans just can't seem to do anything right..... >> >> > Actually as usual you don't have a clue what you are talking about. Plenty > of American businesses offer good service but you need to pay for it. You > think there are no costs associated with providing service and think > everything should be free but that isn't reality. > > The problem with Clearwire is that they are underfunded and have a poor > business model. hmmmm - would that not be -> >> We just can't seem to do anything right.....
From: Richard Johnson on 23 Dec 2009 17:49 "ps56k" <pschuman_no_spam_me(a)interserv.com> wrote in message news:hgtafe$m3s$1(a)news.eternal-september.org... > > "George" <george(a)nospam.invalid> wrote in message > news:hgqf1l$vdr$1(a)news.eternal-september.org... >> On 12/22/2009 00:23, Larry wrote: >>> "Richard Johnson"<richj(a)bounce.this.com> wrote in >>> news:hgomj40skl(a)news6.newsguy.com: >>> >>>> Larry: >>>> >>>> I have been a user of Clearwire in Portland Oregon. I subscribed to >>>> the home service via the network router unit and the moble service >>>> with the USB modem. I subscribed to the 6 Mb service. I rarely get >>>> that level. It usually runs at half that speed. Pings were running >>>> at 80 ms but now seem to be around 160 ms. I have had intermittent >>>> interuptions averaging once per week, once up to 8 hours. Calling >>>> customer service for them was an experience of listening to people >>>> that have no real concept of customer service. According to the rep's >>>> I talked to, they refuse to announce planned outages. They also have >>>> no back up plan to minimize the outage times. >>>> So, my experience is that they are not long for this world. If they >>>> continue to disregard customer service and treat the system as >>>> something that needs to have minimized down time, and also provide the >>>> level of service that people pay for, they will go out of business >>>> because of the competition. >>>> >>>> Rich >>>> >>>> >>> >>> Thanks for your personal experience, Rich. I'm very disappointed >>> reading >>> all the negative reports like this from across the country. I think >>> your >>> assessment of Clear is quite close to the mark. >>> >>> We Americans just can't seem to do anything right..... >>> >>> >> Actually as usual you don't have a clue what you are talking about. >> Plenty of American businesses offer good service but you need to pay for >> it. You think there are no costs associated with providing service and >> think everything should be free but that isn't reality. >> >> The problem with Clearwire is that they are underfunded and have a poor >> business model. > > hmmmm - would that not be -> >> We just can't seem to do anything > right..... > Actually, a lot of start up businesses fail because of underfunding and poor business plans. (The majority, and it is not just US businesses.) I just think Clearwire is going to fail (unless there is a Government bail out). I think that because of my experience as a user, and years of experience in the Communications world. Rich
From: George on 23 Dec 2009 18:17 On 12/23/2009 09:46, ps56k wrote: > "George"<george(a)nospam.invalid> wrote in message > news:hgqf1l$vdr$1(a)news.eternal-september.org... >> On 12/22/2009 00:23, Larry wrote: >>> "Richard Johnson"<richj(a)bounce.this.com> wrote in >>> news:hgomj40skl(a)news6.newsguy.com: >>> >>>> Larry: >>>> >>>> I have been a user of Clearwire in Portland Oregon. I subscribed to >>>> the home service via the network router unit and the moble service >>>> with the USB modem. I subscribed to the 6 Mb service. I rarely get >>>> that level. It usually runs at half that speed. Pings were running >>>> at 80 ms but now seem to be around 160 ms. I have had intermittent >>>> interuptions averaging once per week, once up to 8 hours. Calling >>>> customer service for them was an experience of listening to people >>>> that have no real concept of customer service. According to the rep's >>>> I talked to, they refuse to announce planned outages. They also have >>>> no back up plan to minimize the outage times. >>>> So, my experience is that they are not long for this world. If they >>>> continue to disregard customer service and treat the system as >>>> something that needs to have minimized down time, and also provide the >>>> level of service that people pay for, they will go out of business >>>> because of the competition. >>>> >>>> Rich >>>> >>>> >>> >>> Thanks for your personal experience, Rich. I'm very disappointed reading >>> all the negative reports like this from across the country. I think your >>> assessment of Clear is quite close to the mark. >>> >>> We Americans just can't seem to do anything right..... >>> >>> >> Actually as usual you don't have a clue what you are talking about. Plenty >> of American businesses offer good service but you need to pay for it. You >> think there are no costs associated with providing service and think >> everything should be free but that isn't reality. >> >> The problem with Clearwire is that they are underfunded and have a poor >> business model. > > hmmmm - would that not be -> >> We just can't seem to do anything right..... > > No, way to broad. Just because Clearwire isn't doing so well doesn't mean *We* can't do anything right.
From: dave on 23 Dec 2009 21:22 "Richard Johnson" <richj(a)bounce.this.com> wrote in message news:hgu6pu027t6(a)news2.newsguy.com... > > I just think Clearwire is going to fail (unless there is a Government > bail out). I think that because of my experience as a user, and years > of experience in the Communications world. > > Rich > ROTFLMAO! Have you seen the team of investors behind Clearwire/WiMax? There ain't no phucking way this is going to fail. They're just gettin' warmed up!
From: Richard Johnson on 28 Dec 2009 13:36
"dave" <dave(a)A0L.com> wrote in message news:hguk8g02nm9(a)news6.newsguy.com... > > "Richard Johnson" <richj(a)bounce.this.com> wrote in message > news:hgu6pu027t6(a)news2.newsguy.com... >> >> I just think Clearwire is going to fail (unless there is a Government >> bail out). I think that because of my experience as a user, and years of >> experience in the Communications world. >> >> Rich >> > > ROTFLMAO! > Have you seen the team of investors behind Clearwire/WiMax? > There ain't no phucking way this is going to fail. They're just gettin' > warmed up! > Dave: Yes, the investors are large ones. That being said the investors are not the ones that keep businesses in business. The customer does. Clearwire is providing poor customer service and poor network performance to the customers (at least to me). If they fail to alter their way of doing business, they will go out of business and take their "investors" money with them. Rich |