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From: Ken Tukyfriedturkey on 24 Feb 2010 16:40 "Ricky McDonnell" <admin(a)4chan.org.uk> wrote in message news:csehn.21494$Mk3.15576(a)newsfe20.ams2... > Hi, > This laptop coming in from a customer to repair a broken screen, he also > says he can't boot or install any OS to any internal drive, he says when > he goes to the bios it says HDD froze in the hard drive settings. > > Anyone know how to remove this "freeze"? > > Thanks MoBo's ferked.
From: Ben Myers on 24 Feb 2010 17:13 On 2/24/2010 1:44 PM, Ricky McDonnell wrote: > Hi, > This laptop coming in from a customer to repair a broken screen, he also > says he can't boot or install any OS to any internal drive, he says when > he goes to the bios it says HDD froze in the hard drive settings. > > Anyone know how to remove this "freeze"? > > Thanks Well, the motherboard may not be completely hosed because it does show a BIOS screen, but it could be damaged by whatever broke the screen. I would need to see the EXACT BIOS message, because "HDD freeze" could mean several things. I think you need to get your hands on the laptop and verify what the customer is saying, see what happens with your own eyes, and let us know what's up. Also, make sure that there are not any loose wires, memory modules are securely installed, etc... Ben Myers
From: William R. Walsh on 24 Feb 2010 17:19 Hi! > It isn't just the original drive though, it happens with other drives. > He has the admin password for the bios as well... I'd suggest removing that admin password, at least temporarily. It's hard to tell what the BIOS might do if it "knew" that a hard disk password was set. It could, in its infinite wisdom, try to apply that password to other hard drives as they are installed. I have not read of any standard behavior that the implementation of this security mechanism would follow. There may not be one. No, I doubt that a BIOS flash is the solution. You should try the offending hard drives in another computer. As they should be SATA drives, you can easily plug them into a desktop computer equipped with SATA and no adapter is required. William
From: Ricky McDonnell on 24 Feb 2010 18:01 On 24/02/2010 22:13, Ben Myers wrote: > On 2/24/2010 1:44 PM, Ricky McDonnell wrote: >> Hi, >> This laptop coming in from a customer to repair a broken screen, he also >> says he can't boot or install any OS to any internal drive, he says when >> he goes to the bios it says HDD froze in the hard drive settings. >> >> Anyone know how to remove this "freeze"? >> >> Thanks > > Well, the motherboard may not be completely hosed because it does show a > BIOS screen, but it could be damaged by whatever broke the screen. > > I would need to see the EXACT BIOS message, because "HDD freeze" could > mean several things. > > I think you need to get your hands on the laptop and verify what the > customer is saying, see what happens with your own eyes, and let us know > what's up. Also, make sure that there are not any loose wires, memory > modules are securely installed, etc... Ben Myers Hi, Customer says he has tried the drive in other computers and it works fine. wish i knew what this clever bios is doing, however I won't have the laptop in for a few days yet so I'll report back when I can see the error and everything hands on Thanks for all your replies check back in a few days If anyone has anything else to add please do
From: Ricky McDonnell on 26 Feb 2010 09:57
On 24/02/2010 23:01, Ricky McDonnell wrote: > On 24/02/2010 22:13, Ben Myers wrote: >> On 2/24/2010 1:44 PM, Ricky McDonnell wrote: >>> Hi, >>> This laptop coming in from a customer to repair a broken screen, he also >>> says he can't boot or install any OS to any internal drive, he says when >>> he goes to the bios it says HDD froze in the hard drive settings. >>> >>> Anyone know how to remove this "freeze"? >>> >>> Thanks >> >> Well, the motherboard may not be completely hosed because it does show a >> BIOS screen, but it could be damaged by whatever broke the screen. >> >> I would need to see the EXACT BIOS message, because "HDD freeze" could >> mean several things. >> >> I think you need to get your hands on the laptop and verify what the >> customer is saying, see what happens with your own eyes, and let us know >> what's up. Also, make sure that there are not any loose wires, memory >> modules are securely installed, etc... Ben Myers > > Hi, > Customer says he has tried the drive in other computers and it works > fine. wish i knew what this clever bios is doing, however I won't have > the laptop in for a few days yet so I'll report back when I can see the > error and everything hands on > Thanks for all your replies check back in a few days > If anyone has anything else to add please do Small uninteresting followup. Customer canceled the order, and said that he managed to get an OS to install and he was going to fix the screen himself. Boring end. |