Dell vostro 1720
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From: Ricky McDonnell on 24 Feb 2010 13:44 Hi, This laptop coming in from a customer to repair a broken screen, he also says he can't boot or install any OS to any internal drive, he says when he goes to the bios it says HDD froze in the hard drive settings. Anyone know how to remove this "freeze"? Thanks
From: William R. Walsh on 24 Feb 2010 13:52 Hi! > Anyone know how to remove this "freeze"? Have they been doing some less than totally inspired messing around in the BIOS setup utility? It's possible for a drive to have a password set up in its logic that must be entered before access to its data is allowed. If this password is set and an incorrect value entered, the drive may become "frozen". It is typically the BIOS setup utility that will perform the task of accepting the password and directing the drive to store it and enable the security feature set. Some viruses and malware may attempt to set the security feature set on the drive, effectively locking it and requiring the payment of an "extortion" fee to regain access. Data may or may not subsesequently become encrypted, most drives don't do this unless they are so-called "Full Disk Encryption" capable. If the password is not known, the drive may be a paperweight. You can try to recover it (although it's likely the data will be lost) by using a tool such as HDAT2. William
From: Daddy on 24 Feb 2010 13:59 Ricky McDonnell wrote: > Hi, > This laptop coming in from a customer to repair a broken screen, he also > says he can't boot or install any OS to any internal drive, he says when > he goes to the bios it says HDD froze in the hard drive settings. > > Anyone know how to remove this "freeze"? > > Thanks Perhaps whatever broke the screen also broke the hard drive? Daddy
From: Ricky McDonnell on 24 Feb 2010 16:04 On 24/02/2010 18:59, Daddy wrote: > Ricky McDonnell wrote: >> Hi, >> This laptop coming in from a customer to repair a broken screen, he >> also says he can't boot or install any OS to any internal drive, he >> says when he goes to the bios it says HDD froze in the hard drive >> settings. >> >> Anyone know how to remove this "freeze"? >> >> Thanks > > Perhaps whatever broke the screen also broke the hard drive? > > Daddy Hi, He says that he tried other hard drives and it does the same thing. Also screen has a massive crack in it from being stepped on.
From: Ricky McDonnell on 24 Feb 2010 16:07
On 24/02/2010 18:52, William R. Walsh wrote: > Hi! > >> Anyone know how to remove this "freeze"? > > Have they been doing some less than totally inspired messing around in > the BIOS setup utility? > > It's possible for a drive to have a password set up in its logic that > must be entered before access to its data is allowed. If this password > is set and an incorrect value entered, the drive may become "frozen". > It is typically the BIOS setup utility that will perform the task of > accepting the password and directing the drive to store it and enable > the security feature set. > > Some viruses and malware may attempt to set the security feature set > on the drive, effectively locking it and requiring the payment of an > "extortion" fee to regain access. > > Data may or may not subsesequently become encrypted, most drives don't > do this unless they are so-called "Full Disk Encryption" capable. > > If the password is not known, the drive may be a paperweight. You can > try to recover it (although it's likely the data will be lost) by > using a tool such as HDAT2. > > William Hi, It isn't just the original drive though, it happens with other drives. He has the admin password for the bios as well... Think a bios flash will unfreeze it current version installed is a02? |