E-mail Notifications
in [Windows Services]
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From: Jon Doh on 1 Aug 2007 06:05 Good Morning, I've got a WSS 3.0 server running on Windows 2003 R2 (SP1), if a user subscripts to Alerts they correctly recieve an e-mail from the server informing them they have correctly setup an alert. However when adding a new user/changing document security settings, etc the user recieves and error stating that the operation completed successfully but the e-mail notification could not be sent. I've checked the Application Log and have the following errors each time an attempt is made to send an e-mail: Event Type: Error Event Source: Windows SharePoint Services 3 Event Category: E-Mail Event ID: 7946 Date: 01/08/2007 Time: 10:04:42 User: N/A Computer: BRI-SVR-APPS-1 Description: Cannot complete this action. Please try again. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Unfortunately checking the Knowledge Base and other on-line sources revels no information about this error. If anyone has any ideas it would be much appreciated. Many thanks, Joh
From: Ada Pan [MSFT] on 1 Aug 2007 22:56 Hello Joh, Based on my experience, this issue could be caused by different reasons. To narrow down this problem, please try the following steps: #1. Anti-Virus is filtering or removing the mail messages. In one of my cases, this issue was caused by McAfee AV was not configured correctly. Finally we resolved the problem by following the steps below: We checked the VirusScan console settings and they have the mass mailing blocked option set: Right click VirusScan (on task bar) -> Console -> Access Protection -> Port Blocking Tab -> Prevent mass mailing worms from sending mail - 25 port number. - Uncheck this setting If this is not the case on your side, please go to the next troubleshooting steps: #2. Permissions on the SMTP VS - test via: 323350 How To Test SMTP Services Manually in Windows Server 2003 http://support.microsoft.com/?id=323350 #3. SharePoint Central Administration - Operations - Outgoing e-mail settings: make sure this is pointing to the IP of the server that you successfully telnetted to on step 1. Configure outgoing e-mail settings ----------------------------------------- 1. On the top navigation bar of the SharePoint Central Administration Web site, click Operations. 2. On the Operations page, in the Topology and Services section, click Outgoing e-mail settings. 3. On the Outgoing E-Mail Settings page, in the Mail Settings section, type the SMTP server name for outgoing e-mail (for example, mail.example.com) in the Outbound SMTP server box. 4. In the From address box, type the e-mail friendly address as you want it to appear to e-mail recipients. 5. In the Reply-to address box, type the e-mail address to which you want e-mail recipients to reply. 6. In the Character set menu, select the character set that is appropriate for your language. 7. Click OK. #4. SharePoint Central Administration - Application Management - Web application outgoing e-mail settings. This needs to point at the same server here as well. Configure outgoing e-mail settings for a specific web application ---------------------------------------------- 1. On the top navigation bar of the SharePoint Central Administration Web site, click Application Management. 2. On the Application Management page, in the SharePoint Web Application Management section, click Web application outgoing e-mail settings. 3. On the Web Application E-Mail Settings page, select a Web application by using the Web Application menu in the Web Application section. 4. In the Mail Settings section, type the SMTP server name for outgoing e-mail (for example, type mail.fabrikam.com) in the Outbound SMTP server box. 5. In the From address box, type the e-mail friendly address as you want it to appear to e-mail recipients. 6. In the Reply-to address box, type the e-mail address to which you want e-mail recipients to reply. 7. On the Character set menu, click the character set that is appropriate for your language. 8. Click OK. If you have any questions, please let me know. I am glad to be of assistance. Regards, Ada Pan Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ==================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ==================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
From: Jon Doh on 2 Aug 2007 05:46 Many thanks for your reply Ada, I've managed to solve the problem. We do have McAfee AV, however I've confirmed that the setting was correctly configured. The SMTP test worked successfully. In the SharePoint Outgoing E-mail settings i've changed the SMTP server from it's FQDN to it's IP address and the server is now successfully sending outgoing e-mails. Many thanks for your help. Joh We are running "Ada Pan [MSFT]" <v-adapan(a)online.microsoft.com> wrote in message news:YUmYQDL1HHA.6140(a)TK2MSFTNGHUB02.phx.gbl... > Hello Joh, > > Based on my experience, this issue could be caused by different reasons. > To narrow down this problem, please try the following steps: > > #1. Anti-Virus is filtering or removing the mail messages. In one of my > cases, this issue was caused by McAfee AV was not configured correctly. > Finally we resolved the problem by following the steps below: > > We checked the VirusScan console settings and they have the mass mailing > blocked option set: > Right click VirusScan (on task bar) -> Console -> Access Protection -> > Port > Blocking Tab -> Prevent mass mailing worms from sending mail - 25 port > number. - Uncheck this setting > > If this is not the case on your side, please go to the next > troubleshooting > steps: > > #2. Permissions on the SMTP VS - test via: > > 323350 How To Test SMTP Services Manually in Windows Server 2003 > http://support.microsoft.com/?id=323350 > > #3. SharePoint Central Administration - Operations - Outgoing e-mail > settings: make sure this is pointing to the IP of the server that you > successfully telnetted to on step 1. > > Configure outgoing e-mail settings > ----------------------------------------- > 1. On the top navigation bar of the SharePoint Central Administration Web > site, click Operations. > > 2. On the Operations page, in the Topology and Services section, click > Outgoing e-mail settings. > > 3. On the Outgoing E-Mail Settings page, in the Mail Settings section, > type the SMTP server name for outgoing e-mail (for example, > mail.example.com) in the Outbound SMTP server box. > > 4. In the From address box, type the e-mail friendly address as you want > it to appear to e-mail recipients. > > 5. In the Reply-to address box, type the e-mail address to which you want > e-mail recipients to reply. > > 6. In the Character set menu, select the character set that is > appropriate > for your language. > > 7. Click OK. > > #4. SharePoint Central Administration - Application Management - Web > application outgoing e-mail settings. This needs to point at the same > server here as well. > > Configure outgoing e-mail settings for a specific web application > ---------------------------------------------- > 1. On the top navigation bar of the SharePoint Central Administration Web > site, click Application Management. > > 2. On the Application Management page, in the SharePoint Web Application > Management section, click Web application outgoing e-mail settings. > > 3. On the Web Application E-Mail Settings page, select a Web application > by using the Web Application menu in the Web Application section. > > 4. In the Mail Settings section, type the SMTP server name for outgoing > e-mail (for example, type mail.fabrikam.com) in the Outbound SMTP server > box. > > 5. In the From address box, type the e-mail friendly address as you want > it to appear to e-mail recipients. > > 6. In the Reply-to address box, type the e-mail address to which you want > e-mail recipients to reply. > > 7. On the Character set menu, click the character set that is appropriate > for your language. > > 8. Click OK. > > If you have any questions, please let me know. I am glad to be of > assistance. > > Regards, > > Ada Pan > > Microsoft Online Partner Support > Get Secure! - www.microsoft.com/security > ==================================================== > When responding to posts, please "Reply to Group" via your newsreader so > that others may learn and benefit from your issue. > ==================================================== > This posting is provided "AS IS" with no warranties, and confers no > rights. > > >
From: Ada Pan [MSFT] on 5 Aug 2007 23:24 Hello Jon, I am so glad to know you have successfully resolved the problem. If you have any new issues, please feel free to post here. We are glad to be of assistance. Regards, Ada Pan Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ==================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ==================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
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