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From: sheraz_uk on 6 May 2010 06:08

Hi,

Please can someone shed some light as to what and why the following is
happening:

When configuring a mobile (tested using iPhone and HTC HD both on O2 UK
network) to the exchange server, we are unable to receive any emails
unless outlook is simultaneously open to that exchange mailbox. There
are no issues when sending emails. This occurs regardless of which user
exchange mailbox account is used.

Furthermore, when tested using a Nokia e71 on 3G (UK) network and
utilising 3Gs email software all emails sync without any issues (no need
for second connection to be established to exchange mailbox).

It is not necessary that outlook to be open, it can be any type of
connector to that particular exchange mailbox.

I hope the above makes sense but if anyone requires any further info
please do post any questions.

Thanks, Sheraz.


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From: Ace Fekay [MVP - Directory Services, MCT] on 6 May 2010 12:08
On Thu, 6 May 2010 05:08:54 -0500, sheraz_uk
<sheraz_uk.4ajdtb(a)DoNotSpam.com> wrote:

>
>Hi,
>
>Please can someone shed some light as to what and why the following is
>happening:
>
>When configuring a mobile (tested using iPhone and HTC HD both on O2 UK
>network) to the exchange server, we are unable to receive any emails
>unless outlook is simultaneously open to that exchange mailbox. There
>are no issues when sending emails. This occurs regardless of which user
>exchange mailbox account is used.
>
>Furthermore, when tested using a Nokia e71 on 3G (UK) network and
>utilising 3Gs email software all emails sync without any issues (no need
>for second connection to be established to exchange mailbox).
>
>It is not necessary that outlook to be open, it can be any type of
>connector to that particular exchange mailbox.
>
>I hope the above makes sense but if anyone requires any further info
>please do post any questions.
>
>Thanks, Sheraz.

How are you setting up the phones? With an Exchange ActiveSync
account, or otherwise?

I haven't heard of this occuring, since whether using Exchange
ActiveSync (which I am assuming), POP3 or IMAP4, since it directly
communicates with the Exchange server.

Are the phone plugged in to a laptop or workstation when you are
setting them up? If so, no need to.

Ace

This posting is provided "AS-IS" with no warranties or guarantees and confers no rights.

Please reply back to the newsgroup or forum for collaboration benefit among responding engineers, and to help others benefit from your resolution.

Ace Fekay, MVP, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA 2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
Microsoft MVP - Directory Services

If you feel this is an urgent issue and require immediate assistance, please contact Microsoft PSS directly. Please check http://support.microsoft.com for regional support phone numbers.
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