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From: Peter13 on 18 Mar 2010 21:35
Thank you for both of your responses, unfortunately it seems that this sort
of problem is way beyond me, I'll probably be taking it to a local
professional to fix asap, but thank you again for all your help.

"PA Bear [MS MVP]" wrote:

> There is a very good chance that you are seeing the effects of a hijackware
> infection!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> Microsoft PCSafety provides home users (only) with no-charge support in
> dealing with malware infections such as viruses, spyware (including unwanted
> software), and adware.
> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>
> Also available via the Consumer Security Support home page:
> https://consumersecuritysupport.microsoft.com/
>
> Otherwise...
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
> in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 2b. Vista or Win7=> Run this scan instead:
> http://onecare.live.com/site/en-us/center/whatsnew.htm
>
> 3. Now run a thorough check for hijackware, including posting requested logs
> in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>
> Checking for/Help with Hijackware:
> • http://mvps.org/winhelp2002/unwanted.htm
> • http://inetexplorer.mvps.org/tshoot.html
> • http://www.mvps.org/sramesh2k/Malware_Defence.htm
> • http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Peter13 wrote:
> > I have Vista Home premium 32 bit SP2 v6 with internet explorer 7. There is
> > something blocking me from getting needed updates for Vista as well as
> > redirecting IE to scam sites and blocking Microsoft webpages about the
> > update error 80072efe. For three months I did not have an internet
> > connection.
> >
> > I've been reconnected for a couple days now but after adding the latest
> > updates for vista there were some obvious viruses, trojans, and various
> > other adware and infections. After a System Restore I once again
> > downloaded
> > an updated Trend Micro Antivirus and Vista updates.
> >
> > Many symptoms went away but these are what remain. Five updates fail to
> > install - cumulative security update for IE7, three security updates for
> > windows vista, and one update for windows vista. They all state error
> > 80072efe although my internet is connected and several other updates were
> > successful in installing. When searching for help my IE was redirected to
> > spam sites.
> >
> > Finding some Microsoft.com threads about the issue via indirectly
> > searching
> > for the home site, I cannot open these threads- the webpage gives me a
> > "Page
> > Load Error- Connection Interrupted, The connection to the server was reset
> > while the page was loading. " Although I can access any other webpages. My
> > antivirus scan showed I was lacking important updates to prevent my IE
> > from
> > being controlled.
> >
> > What's going on here? If I could get those updates would that solve the
> > problem? Is the malware preventing me from getting these updates? -This
> > post
> > is done through a friend who does not get an error when accessing the
> > forums. Thank you!
>
> .
>
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