Error Code 80073715
in [Windows Update]
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From: Jo on 3 Jul 2007 08:18 Hi, Thanks for the info, I followed it all, my PC passed the diagnostics and I continued to validate windows, I disabled everything that could be affecting the update but the error still comes up!! :( Jo "Robin Walker [MVP]" wrote: > Jo <Jo(a)discussions.microsoft.com> wrote: > > > There is no KB# at all that's why I'm struggling, I've even searched > > through some of the updates so I could try and do it manually. > > > > This is what it says... > > 'Install new Windows Update software - To check for updates, you must > > first install an update for Windows Update' > > > > So I click Install and after about 3 minutes it says 'Windows could > > not search for new updates - Error code 80073715'. > > Please send Internet Explorer to > http://www.microsoft.com/genuine/selfhelp/Support.aspx and click through to > the "Microsoft Genuine Advantage Diagnostic Page". > > If your PC fails the diagnostic tests, then post a request for help at > http://forums.microsoft.com/genuine/default.aspx?siteid=25 > > If your PC passes the diagnostic test, then continue to "Validate Windows". > This will cause the software to be installed that Windows Update is > attempting to install. > > Then try Windows Update again, and report back. > > > Could it have something to do with me installing Norton (which came > > with the PC)? I uninstalled Norton after 2 days as my PC didn't like > > it, and I now have AVG, everything else works ok apart from Windows > > Update!!! > > You should ALWAYS disable all anti-virus, anti-spyware, download > accelerator, etc, before attempting any Windows Update. > > -- > Robin Walker [MVP Networking] > rdhw(a)cam.ac.uk > > >
From: Gistcheckin on 3 Jul 2007 13:02
Jo, Are you using Run As Administrator when you launch IE? Right click on IE desktop icon and select Run As Administrator 1. Look in C:\Windows\Downloaded Program Files 2. On the toolbar select View and click on Display 3. Are any of the controls listed as damaged? If so, right click on them and remove them. 4. You can right click on any control and select properties to view a description of the control. 5. You can also right click on any control and select update 6. Clear all your Internet Cache Files: Tools>Internet Options>General Tab>Delete Button>Delete All 7. You'll lose all your saved info when you delete them. 8. Reboot your system Retry Windows Update If it fails again, click on Start>Run>Type in regsvr32 /i Urlmon.dll Click OK You should receive DllRegisterServer in urlmon.dll succeeded Try windows update again -- Gistcheckin "Jo" wrote: > There is no KB# at all that's why I'm struggling, I've even searched through > some of the updates so I could try and do it manually. > > This is what it says... > 'Install new Windows Update software - To check for updates, you must first > install an update for Windows Update' > > So I click Install and after about 3 minutes it says 'Windows could not > search for new updates - Error code 80073715'. > > Could it have something to do with me installing Norton (which came with the > PC)? I uninstalled Norton after 2 days as my PC didn't like it, and I now > have AVG, everything else works ok apart from Windows Update!!! > > Thanks for your help.. > Jo :) > > "Gistcheckin" wrote: > > > Are you getting a KB # with this update alert? > > > > Try downloading it and save it to your desktop. Double click the exe to > > install from there. IF that fails, try going into Safe Mode with Networking > > and install from there. > > -- > > Gistcheckin > > > > > > "Jo" wrote: > > > > > Well I just tried everything you suggested and it still comes up with the > > > same error code, I'm now at a loss what to do... any more ideas? :s > > > > > > "Gistcheckin" wrote: > > > > > > > You're welcome. Good luck. > > > > -- > > > > Gistcheckin > > > > > > > > > > > > "Jo" wrote: > > > > > > > > > Thanks for all this, I will get onto it tomorrow and see if I can get it > > > > > working... thanks again! :) > > > > > > > > > > "Gistcheckin" wrote: > > > > > > > > > > > Rename the SoftwareDistribution folder (it will be recreated next time you > > > > > > visit WU again) > > > > > > You will lose your history but that's not important. > > > > > > > > > > > > Click Start, Choose Run. > > > > > > In the Run box, type services.msc. > > > > > > Click OK. > > > > > > Right-click the Automatic Updates service. ( with Vista it may read Windows > > > > > > Update) > > > > > > Click Stop. > > > > > > Stopping the service will take a moment. > > > > > > > > > > > > Rename the "SoftwareDistribution" folder: > > > > > > a. Click Start, click Run, type %systemroot%, and then click OK. > > > > > > b. Right-click the SoftwareDistribution folder, and then click Rename. > > > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > > > > > > > > > > > Click Start. Choose Run. > > > > > > In the Run box, type services.msc. > > > > > > Click OK. > > > > > > Right-click the Automatic Updates service. > > > > > > Click Start. > > > > > > Starting the service will take a moment. > > > > > > > > > > > > Retry Windows Update before reading further. > > > > > > > > > > > > If you need to reinstall the ActiveX controls (because they may have become > > > > > > corrupt):- > > > > > > > > > > > > Follow this article (the article is listed the download for the old client) - > > > > > > The Windows Update Web site and the Microsoft Update Web site do not scan > > > > > > for updates when > > > > > > you repair a failed installation of Windows XP Service Pack 2 or of Windows > > > > > > XP Service > > > > > > Pack 1 > > > > > > http://support.microsoft.com/kb/916259 > > > > > > > > > > > > Note: WU Client 3.0 - Windows Update Agent: > > > > > > http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe > > > > > > > > > > > > or for the 64 bit version > > > > > > http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe > > > > > > > > > > > > > > > > > > You can delete the file you renamed "After" you've installed updates. > > > > > > > > > > > > -- > > > > > > Gistcheckin > > > > > > > > > > > > > > > > > > "Jo" wrote: > > > > > > > > > > > > > Hi, Thanks for the advice... what package am I actually looking for? > > > > > > > > > > > > > > "Gistcheckin" wrote: > > > > > > > > > > > > > > > You cannot install some updates or programs > > > > > > > > http://support.microsoft.com/?kbid=822798 > > > > > > > > > > > > > > > > That error message implies the package that was downloaded is not the > > > > > > > > correct version or is already on the machine or possibly corrupted. If > > > > > > > > there was a prerelease package that was installed, you may see this error. > > > > > > > > See if the package is available for uninstall via control panel - installed > > > > > > > > updates. Attempt to remove it. Add/Remove - be sure to check show all > > > > > > > > updates. > > > > > > > > > > > > > > > > -- > > > > > > > > Gistcheckin > > > > > > > > > > > > > > > > > > > > > > > > "Jo" wrote: > > > > > > > > > > > > > > > > > I have a new PC which has Vista 32bit installed and I've only managed to run > > > > > > > > > windows update once. I keep getting the above error code and it just keeps > > > > > > > > > asking me to install an update to windows update, I click install and this > > > > > > > > > error code comes up! I have disabled my antivirus and firewall to see if > > > > > > > > > this helps but it doesn't... Can anyone help me out please? |