Error Code 80073715
in [Windows Update]
|
From: Jo on 28 Jun 2007 08:30 I have a new PC which has Vista 32bit installed and I've only managed to run windows update once. I keep getting the above error code and it just keeps asking me to install an update to windows update, I click install and this error code comes up! I have disabled my antivirus and firewall to see if this helps but it doesn't... Can anyone help me out please?
From: Gistcheckin on 28 Jun 2007 13:02 You cannot install some updates or programs http://support.microsoft.com/?kbid=822798 That error message implies the package that was downloaded is not the correct version or is already on the machine or possibly corrupted. If there was a prerelease package that was installed, you may see this error. See if the package is available for uninstall via control panel - installed updates. Attempt to remove it. Add/Remove - be sure to check show all updates. -- Gistcheckin "Jo" wrote: > I have a new PC which has Vista 32bit installed and I've only managed to run > windows update once. I keep getting the above error code and it just keeps > asking me to install an update to windows update, I click install and this > error code comes up! I have disabled my antivirus and firewall to see if > this helps but it doesn't... Can anyone help me out please?
From: Jo on 29 Jun 2007 16:50 Hi, Thanks for the advice... what package am I actually looking for? "Gistcheckin" wrote: > You cannot install some updates or programs > http://support.microsoft.com/?kbid=822798 > > That error message implies the package that was downloaded is not the > correct version or is already on the machine or possibly corrupted. If > there was a prerelease package that was installed, you may see this error. > See if the package is available for uninstall via control panel - installed > updates. Attempt to remove it. Add/Remove - be sure to check show all > updates. > > -- > Gistcheckin > > > "Jo" wrote: > > > I have a new PC which has Vista 32bit installed and I've only managed to run > > windows update once. I keep getting the above error code and it just keeps > > asking me to install an update to windows update, I click install and this > > error code comes up! I have disabled my antivirus and firewall to see if > > this helps but it doesn't... Can anyone help me out please?
From: Gistcheckin on 29 Jun 2007 17:14 Rename the SoftwareDistribution folder (it will be recreated next time you visit WU again) You will lose your history but that's not important. Click Start, Choose Run. In the Run box, type services.msc. Click OK. Right-click the Automatic Updates service. ( with Vista it may read Windows Update) Click Stop. Stopping the service will take a moment. Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type %systemroot%, and then click OK. b. Right-click the SoftwareDistribution folder, and then click Rename. c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. Click Start. Choose Run. In the Run box, type services.msc. Click OK. Right-click the Automatic Updates service. Click Start. Starting the service will take a moment. Retry Windows Update before reading further. If you need to reinstall the ActiveX controls (because they may have become corrupt):- Follow this article (the article is listed the download for the old client) - The Windows Update Web site and the Microsoft Update Web site do not scan for updates when you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service Pack 1 http://support.microsoft.com/kb/916259 Note: WU Client 3.0 - Windows Update Agent: http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe or for the 64 bit version http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe You can delete the file you renamed "After" you've installed updates. -- Gistcheckin "Jo" wrote: > Hi, Thanks for the advice... what package am I actually looking for? > > "Gistcheckin" wrote: > > > You cannot install some updates or programs > > http://support.microsoft.com/?kbid=822798 > > > > That error message implies the package that was downloaded is not the > > correct version or is already on the machine or possibly corrupted. If > > there was a prerelease package that was installed, you may see this error. > > See if the package is available for uninstall via control panel - installed > > updates. Attempt to remove it. Add/Remove - be sure to check show all > > updates. > > > > -- > > Gistcheckin > > > > > > "Jo" wrote: > > > > > I have a new PC which has Vista 32bit installed and I've only managed to run > > > windows update once. I keep getting the above error code and it just keeps > > > asking me to install an update to windows update, I click install and this > > > error code comes up! I have disabled my antivirus and firewall to see if > > > this helps but it doesn't... Can anyone help me out please?
From: Jo on 29 Jun 2007 17:22
Thanks for all this, I will get onto it tomorrow and see if I can get it working... thanks again! :) "Gistcheckin" wrote: > Rename the SoftwareDistribution folder (it will be recreated next time you > visit WU again) > You will lose your history but that's not important. > > Click Start, Choose Run. > In the Run box, type services.msc. > Click OK. > Right-click the Automatic Updates service. ( with Vista it may read Windows > Update) > Click Stop. > Stopping the service will take a moment. > > Rename the "SoftwareDistribution" folder: > a. Click Start, click Run, type %systemroot%, and then click OK. > b. Right-click the SoftwareDistribution folder, and then click Rename. > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder. > > Click Start. Choose Run. > In the Run box, type services.msc. > Click OK. > Right-click the Automatic Updates service. > Click Start. > Starting the service will take a moment. > > Retry Windows Update before reading further. > > If you need to reinstall the ActiveX controls (because they may have become > corrupt):- > > Follow this article (the article is listed the download for the old client) - > The Windows Update Web site and the Microsoft Update Web site do not scan > for updates when > you repair a failed installation of Windows XP Service Pack 2 or of Windows > XP Service > Pack 1 > http://support.microsoft.com/kb/916259 > > Note: WU Client 3.0 - Windows Update Agent: > http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe > > or for the 64 bit version > http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe > > > You can delete the file you renamed "After" you've installed updates. > > -- > Gistcheckin > > > "Jo" wrote: > > > Hi, Thanks for the advice... what package am I actually looking for? > > > > "Gistcheckin" wrote: > > > > > You cannot install some updates or programs > > > http://support.microsoft.com/?kbid=822798 > > > > > > That error message implies the package that was downloaded is not the > > > correct version or is already on the machine or possibly corrupted. If > > > there was a prerelease package that was installed, you may see this error. > > > See if the package is available for uninstall via control panel - installed > > > updates. Attempt to remove it. Add/Remove - be sure to check show all > > > updates. > > > > > > -- > > > Gistcheckin > > > > > > > > > "Jo" wrote: > > > > > > > I have a new PC which has Vista 32bit installed and I've only managed to run > > > > windows update once. I keep getting the above error code and it just keeps > > > > asking me to install an update to windows update, I click install and this > > > > error code comes up! I have disabled my antivirus and firewall to see if > > > > this helps but it doesn't... Can anyone help me out please? |