Prev: OWA in win sbs 2003 R2 standard sp2 does not work inside or outsi
Next: VSS Errors in Event Log
From: Claus on 26 Nov 2007 11:03
HP has pretty good tools. Give them a call.

--
Claus
"Sergio Ricci" <me(a)domainname.com> wrote in message
news:ei$rg9DMIHA.4308(a)TK2MSFTNGP05.phx.gbl...
> It's all HP hardware.
>
> I'll try some more diags this evening and post back any results.
>
> Thanks.
> Sergio
>
> "Claus" <cjobes(a)nova-tech.org> wrote in message
> news:OQeux2DMIHA.3852(a)TK2MSFTNGP06.phx.gbl...
>> What hardware are you using? I would check if the manufacturer has some
>> testing tools for the HDs and the RAID controller.
>>
>> --
>> Claus
>> "Sergio Ricci" <me(a)domainname.com> wrote in message
>> news:uRifssDMIHA.1164(a)TK2MSFTNGP02.phx.gbl...
>>> Claus,
>>>
>>> Thanks for taking the time to respond.
>>>
>>> I also thought that the issue may be to do with failing HDD but that
>>> doesn't appear to be the case as diags show no physical problems on the
>>> disks at all (running 'chksdk', however, resulted in a couple of unused
>>> indexes being cleaned up).
>>>
>>> Thanks for taking the time to read and reply.
>>> Sergio
>>>
>>> "Claus" <cjobes(a)nova-tech.org> wrote in message
>>> news:OpTdvSDMIHA.280(a)TK2MSFTNGP03.phx.gbl...
>>>> Sounds to me like a disk issue. Do you see a lot of bad sectors when
>>>> you run diags? (both system and data partition).
>>>>
>>>> --
>>>> Claus
>>>> "Sergio Ricci" <me(a)domainname.com> wrote in message
>>>> news:uZn%235vCMIHA.5328(a)TK2MSFTNGP05.phx.gbl...
>>>>> Hi,
>>>>>
>>>>> We have a Win2K3 SBS Premium SBS server that has for the past few
>>>>> weeks been having a few issues that primarily manifests itself as the
>>>>> server freezing for several minutes and then springing back to into
>>>>> life. During the freeze, users get the popup balloon telling them that
>>>>> Exchange is trying to retrieve data.
>>>>>
>>>>> Going through the logs Event ID: 7011 always seems to be recorded
>>>>> around the time the freeze happens. I've done some research into Event
>>>>> ID: 7011 and most suggest modifying the following registry key:
>>>>>
>>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters
>>>>>
>>>>> [REG_DWORD] autodisconnect:
>>>>> Original Value: 'f'
>>>>> New Current Value: 'fff'
>>>>>
>>>>> Making this change does appear to have improved matters but what is
>>>>> also worrying is that certain disk operations such as 'chkdsk' and
>>>>> 'defrag' cause the server to freeze resulting in the above log being
>>>>> written. I have downloaded an evaluation copy of Diskeeper 2008 Server
>>>>> to see if that also caused a reoccurance of the issue and it does.
>>>>>
>>>>> A bit about the server:
>>>>>
>>>>> OS: Win2K3 Premium (w/ ISA Server 2000) SBS
>>>>> Hardware: HP Proliant ML350 G4
>>>>> Smart Array 641 Controller
>>>>> x3 72.8GB HDD (10K rpm) configured into x1 RAID5 logical drive
>>>>> x1 Intel Xeon 3.4GHz Processor
>>>>> 4GB of RAM
>>>>>
>>>>> Hardware diagnostics (using HP diag tools) show no issues.
>>>>>
>>>>> Changes Made so far:
>>>>>
>>>>> The following are the changes made (with results) made to the server
>>>>> so far in an attempt to resolve the issue:
>>>>> 1) Recreated NtFrs database (result = no improvement)
>>>>> 2) Ensured that NtFrs database was excluded from any virus scans
>>>>> 3) Removed Windows Defender from Server (no improvement)
>>>>> 4) Stopped SQL/ACT7 database instances from auto starting
>>>>> 5) Increased File Replication Service Timeout by modifying the
>>>>> registry value above from it's old value to it's new current value
>>>>> (appears to have improved things so far but only made the change late
>>>>> last week so still early days).
>>>>>
>>>>> NB: When I say thatit has 'improved things', it has improved things to
>>>>> the point that the server doesn't appear to hang as often during the
>>>>> day under normal use (before it would freeze 5 or more times a day,
>>>>> now we are currently down to 1 freeze in 2 days). However, if I run
>>>>> 'chkdsk' or try to do a 'defrag', it will still freeze for several
>>>>> minutes.
>>>>>
>>>>> The freeze also causes me to lose any network connection and affects
>>>>> the connection to the server via the remote management board.
>>>>>
>>>>> Any help or pointers in resolving the issue would be greatly
>>>>> appreciated.
>>>>>
>>>>> Thansk in advance.
>>>>> Sergio
>>>>>
>>>>> PS: Does Microsoft Professional Support no longer offer the email
>>>>> support option which cost, from memory, under �100 which was great if
>>>>> it wasn't urgent? I only seem to find the 'phone and email' support
>>>>> offering which costs �199+VAT
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


From: Pedro CR on 26 Nov 2007 18:10
Hi

I'm having a kind of problem that may be related to yours. It involves HP
hardware, Exchange and SBS 2003 Premium hangs..

I'm running SBS2003 R2 Premium on HP Proliant ML150 G3 with smartarray e200
128Mb
I have a second server with the same hardware configuration but that is
running Windows server 2003 R2 x64 Std.

What happens to me is that every now and then (about every 15 days) the
server seems to hang during the night.
In the morning the server is not responsive, and users cannot connect to it.

We have "pull the plug", boot in safe mode, disable all exchange related
services (especially Information Store) and reboot.
Run chkdisk, then run ESEUTIL and then start the Exchange Services.
If we don't disable the exchange services after the crash, every time the
server tryes to start it hangs at "Applying Computer Settings".

I find this very strange. The last time it crashed, it logged an event
related to Volume Shadow Copy (I believe something saying a check point was
created) around the time of the crash.

I believe these events may be HD related as it seems to hang during the
night while daily backups are being made and File System activity is at its
peak.


"Claus" <cjobes(a)nova-tech.org> escreveu na mensagem
news:uic2nYEMIHA.4228(a)TK2MSFTNGP02.phx.gbl...
> HP has pretty good tools. Give them a call.
>
> --
> Claus
> "Sergio Ricci" <me(a)domainname.com> wrote in message
> news:ei$rg9DMIHA.4308(a)TK2MSFTNGP05.phx.gbl...
>> It's all HP hardware.
>>
>> I'll try some more diags this evening and post back any results.
>>
>> Thanks.
>> Sergio
>>
>> "Claus" <cjobes(a)nova-tech.org> wrote in message
>> news:OQeux2DMIHA.3852(a)TK2MSFTNGP06.phx.gbl...
>>> What hardware are you using? I would check if the manufacturer has some
>>> testing tools for the HDs and the RAID controller.
>>>
>>> --
>>> Claus
>>> "Sergio Ricci" <me(a)domainname.com> wrote in message
>>> news:uRifssDMIHA.1164(a)TK2MSFTNGP02.phx.gbl...
>>>> Claus,
>>>>
>>>> Thanks for taking the time to respond.
>>>>
>>>> I also thought that the issue may be to do with failing HDD but that
>>>> doesn't appear to be the case as diags show no physical problems on the
>>>> disks at all (running 'chksdk', however, resulted in a couple of unused
>>>> indexes being cleaned up).
>>>>
>>>> Thanks for taking the time to read and reply.
>>>> Sergio
>>>>
>>>> "Claus" <cjobes(a)nova-tech.org> wrote in message
>>>> news:OpTdvSDMIHA.280(a)TK2MSFTNGP03.phx.gbl...
>>>>> Sounds to me like a disk issue. Do you see a lot of bad sectors when
>>>>> you run diags? (both system and data partition).
>>>>>
>>>>> --
>>>>> Claus
>>>>> "Sergio Ricci" <me(a)domainname.com> wrote in message
>>>>> news:uZn%235vCMIHA.5328(a)TK2MSFTNGP05.phx.gbl...
>>>>>> Hi,
>>>>>>
>>>>>> We have a Win2K3 SBS Premium SBS server that has for the past few
>>>>>> weeks been having a few issues that primarily manifests itself as the
>>>>>> server freezing for several minutes and then springing back to into
>>>>>> life. During the freeze, users get the popup balloon telling them
>>>>>> that Exchange is trying to retrieve data.
>>>>>>
>>>>>> Going through the logs Event ID: 7011 always seems to be recorded
>>>>>> around the time the freeze happens. I've done some research into
>>>>>> Event ID: 7011 and most suggest modifying the following registry key:
>>>>>>
>>>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters
>>>>>>
>>>>>> [REG_DWORD] autodisconnect:
>>>>>> Original Value: 'f'
>>>>>> New Current Value: 'fff'
>>>>>>
>>>>>> Making this change does appear to have improved matters but what is
>>>>>> also worrying is that certain disk operations such as 'chkdsk' and
>>>>>> 'defrag' cause the server to freeze resulting in the above log being
>>>>>> written. I have downloaded an evaluation copy of Diskeeper 2008
>>>>>> Server to see if that also caused a reoccurance of the issue and it
>>>>>> does.
>>>>>>
>>>>>> A bit about the server:
>>>>>>
>>>>>> OS: Win2K3 Premium (w/ ISA Server 2000) SBS
>>>>>> Hardware: HP Proliant ML350 G4
>>>>>> Smart Array 641 Controller
>>>>>> x3 72.8GB HDD (10K rpm) configured into x1 RAID5 logical drive
>>>>>> x1 Intel Xeon 3.4GHz Processor
>>>>>> 4GB of RAM
>>>>>>
>>>>>> Hardware diagnostics (using HP diag tools) show no issues.
>>>>>>
>>>>>> Changes Made so far:
>>>>>>
>>>>>> The following are the changes made (with results) made to the server
>>>>>> so far in an attempt to resolve the issue:
>>>>>> 1) Recreated NtFrs database (result = no improvement)
>>>>>> 2) Ensured that NtFrs database was excluded from any virus scans
>>>>>> 3) Removed Windows Defender from Server (no improvement)
>>>>>> 4) Stopped SQL/ACT7 database instances from auto starting
>>>>>> 5) Increased File Replication Service Timeout by modifying the
>>>>>> registry value above from it's old value to it's new current value
>>>>>> (appears to have improved things so far but only made the change late
>>>>>> last week so still early days).
>>>>>>
>>>>>> NB: When I say thatit has 'improved things', it has improved things
>>>>>> to the point that the server doesn't appear to hang as often during
>>>>>> the day under normal use (before it would freeze 5 or more times a
>>>>>> day, now we are currently down to 1 freeze in 2 days). However, if I
>>>>>> run 'chkdsk' or try to do a 'defrag', it will still freeze for
>>>>>> several minutes.
>>>>>>
>>>>>> The freeze also causes me to lose any network connection and affects
>>>>>> the connection to the server via the remote management board.
>>>>>>
>>>>>> Any help or pointers in resolving the issue would be greatly
>>>>>> appreciated.
>>>>>>
>>>>>> Thansk in advance.
>>>>>> Sergio
>>>>>>
>>>>>> PS: Does Microsoft Professional Support no longer offer the email
>>>>>> support option which cost, from memory, under �100 which was great if
>>>>>> it wasn't urgent? I only seem to find the 'phone and email' support
>>>>>> offering which costs �199+VAT
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


From: Robert Li [MSFT] on 27 Nov 2007 03:59
Hi Sergio,

Thanks for posting in our newsgroup.

From your description, I know that your SBS server freezes for several
minutes and then work again. If that's not right, please don't hesitate to
let me know.

Based on my experience, the server freeze issue may be caused by hardware.
If we narrow down that's caused by hardware, you need to contact the
hardware manufacture for more help. Thanks for your understanding.

Please let me know the following to make the situation more clearly:

1. When the issue occurs, can you ping the server or visit server network
share?
2. When the issue occurs, can the administrator do normal operations such
as open IE on SBS server?

Based on my research, please take the following steps to narrow down this
issue:

Step 1:Please ensure the RAID controller and NICs are in the HCL list:

Windows Server Catalog of Tested Products
http://www.windowsservercatalog.com/

Please also install the latest disk controller driver and test again.

Step 2: Please make a clean boot to make sure the problem is not caused
third party software:

1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

Please help me collect the following information and I need to do deep
research:

1. What important change did you make before the issue first occurred?

2. MPS Report

1) Download MPS report tool from:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Run the MPSRPT_SETUPPerf.exe on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
5) Send the .cab file to v-robeli(a)microsoft.com with subject:
41034061-Event ID: 7011 (NtFrs Service) + Server Freezes when Performing
Disk Operations.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<From: "Sergio Ricci" <me(a)domainname.com>
<Subject: Event ID: 7011 (NtFrs Service) + Server Freezes when Performing
Disk Operations
<Date: Mon, 26 Nov 2007 12:57:58 -0000
<Lines: 68
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
<X-RFC2646: Format=Flowed; Original
<Message-ID: <uZn#5vCMIHA.5328(a)TK2MSFTNGP05.phx.gbl>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: ip-217-204-80-187.easynet.co.uk 217.204.80.187
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:77994
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi,
<
<We have a Win2K3 SBS Premium SBS server that has for the past few weeks
been
<having a few issues that primarily manifests itself as the server freezing
<for several minutes and then springing back to into life. During the
freeze,
<users get the popup balloon telling them that Exchange is trying to
retrieve
<data.
<
<Going through the logs Event ID: 7011 always seems to be recorded around
the
<time the freeze happens. I've done some research into Event ID: 7011 and
<most suggest modifying the following registry key:
<
<HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameter
s
<
<[REG_DWORD] autodisconnect:
<Original Value: 'f'
<New Current Value: 'fff'
<
<Making this change does appear to have improved matters but what is also
<worrying is that certain disk operations such as 'chkdsk' and 'defrag'
cause
<the server to freeze resulting in the above log being written. I have
<downloaded an evaluation copy of Diskeeper 2008 Server to see if that also
<caused a reoccurance of the issue and it does.
<
<A bit about the server:
<
<OS: Win2K3 Premium (w/ ISA Server 2000) SBS
<Hardware: HP Proliant ML350 G4
<Smart Array 641 Controller
<x3 72.8GB HDD (10K rpm) configured into x1 RAID5 logical drive
<x1 Intel Xeon 3.4GHz Processor
<4GB of RAM
<
<Hardware diagnostics (using HP diag tools) show no issues.
<
<Changes Made so far:
<
<The following are the changes made (with results) made to the server so
far
<in an attempt to resolve the issue:
<1) Recreated NtFrs database (result = no improvement)
<2) Ensured that NtFrs database was excluded from any virus scans
<3) Removed Windows Defender from Server (no improvement)
<4) Stopped SQL/ACT7 database instances from auto starting
<5) Increased File Replication Service Timeout by modifying the registry
<value above from it's old value to it's new current value (appears to have
<improved things so far but only made the change late last week so still
<early days).
<
<NB: When I say thatit has 'improved things', it has improved things to the
<point that the server doesn't appear to hang as often during the day under
<normal use (before it would freeze 5 or more times a day, now we are
<currently down to 1 freeze in 2 days). However, if I run 'chkdsk' or try
to
<do a 'defrag', it will still freeze for several minutes.
<
<The freeze also causes me to lose any network connection and affects the
<connection to the server via the remote management board.
<
<Any help or pointers in resolving the issue would be greatly appreciated.
<
<Thansk in advance.
<Sergio
<
<PS: Does Microsoft Professional Support no longer offer the email support
<option which cost, from memory, under �100 which was great if it wasn't
<urgent? I only seem to find the 'phone and email' support offering which
<costs �199+VAT
<
<
<

From: Robert Li [MSFT] on 27 Nov 2007 04:01
Hi Sergio,

The ITPro support's cost is $199 (with e-mail and phone call). There is no
support for $100 now.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Newsgroups: microsoft.public.windows.server.sbs
<From: v-robeli(a)online.microsoft.com (Robert Li [MSFT])
<Organization: Microsoft
<Date: Tue, 27 Nov 2007 08:59:20 GMT
<Subject: RE: Event ID: 7011 (NtFrs Service) + Server Freezes when
Performing Disk Operations
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<
<Hi Sergio,
<
<Thanks for posting in our newsgroup.
<
<From your description, I know that your SBS server freezes for several
<minutes and then work again. If that's not right, please don't hesitate to
<let me know.
<
<Based on my experience, the server freeze issue may be caused by hardware.
<If we narrow down that's caused by hardware, you need to contact the
<hardware manufacture for more help. Thanks for your understanding.
<
<Please let me know the following to make the situation more clearly:
<
<1. When the issue occurs, can you ping the server or visit server network
<share?
<2. When the issue occurs, can the administrator do normal operations such
<as open IE on SBS server?
<
<Based on my research, please take the following steps to narrow down this
<issue:
<
<Step 1:Please ensure the RAID controller and NICs are in the HCL list:
<
<Windows Server Catalog of Tested Products
<http://www.windowsservercatalog.com/
<
<Please also install the latest disk controller driver and test again.
<
<Step 2: Please make a clean boot to make sure the problem is not caused
<third party software:
<
<1. Click Start->Run...->type msconfig and press Enter.
<2. Click Services tab and select Hide All Microsoft Services and Disable
<All third party Services.
<3. Click Startup tab and Disable All startup items.
<4. Click OK and choose Restart.
<5. After reboot, check whether the problem still occurs.
<6. If there are no more problems, please use the above steps to enable
<services and startup items one by one in order to figure out the root
cause
<of this issue.
<
<Please help me collect the following information and I need to do deep
<research:
<
<1. What important change did you make before the issue first occurred?
<
<2. MPS Report
<
<1) Download MPS report tool from:
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<15706/MPSRPT_SETUPPerf.EXE
<2) Run the MPSRPT_SETUPPerf.exe on the server box.
<3) Wait for 10~15 minutes.
<4) Open Windows explorer, navigate to
<%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<5) Send the .cab file to v-robeli(a)microsoft.com with subject:
<41034061-Event ID: 7011 (NtFrs Service) + Server Freezes when Performing
<Disk Operations.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<From: "Sergio Ricci" <me(a)domainname.com>
<<Subject: Event ID: 7011 (NtFrs Service) + Server Freezes when Performing
<Disk Operations
<<Date: Mon, 26 Nov 2007 12:57:58 -0000
<<Lines: 68
<<X-Priority: 3
<<X-MSMail-Priority: Normal
<<X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
<<X-RFC2646: Format=Flowed; Original
<<Message-ID: <uZn#5vCMIHA.5328(a)TK2MSFTNGP05.phx.gbl>
<<Newsgroups: microsoft.public.windows.server.sbs
<<NNTP-Posting-Host: ip-217-204-80-187.easynet.co.uk 217.204.80.187
<<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:77994
<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<
<<Hi,
<<
<<We have a Win2K3 SBS Premium SBS server that has for the past few weeks
<been
<<having a few issues that primarily manifests itself as the server
freezing
<<for several minutes and then springing back to into life. During the
<freeze,
<<users get the popup balloon telling them that Exchange is trying to
<retrieve
<<data.
<<
<<Going through the logs Event ID: 7011 always seems to be recorded around
<the
<<time the freeze happens. I've done some research into Event ID: 7011 and
<<most suggest modifying the following registry key:
<<
<<HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\paramete
r
<s
<<
<<[REG_DWORD] autodisconnect:
<<Original Value: 'f'
<<New Current Value: 'fff'
<<
<<Making this change does appear to have improved matters but what is also
<<worrying is that certain disk operations such as 'chkdsk' and 'defrag'
<cause
<<the server to freeze resulting in the above log being written. I have
<<downloaded an evaluation copy of Diskeeper 2008 Server to see if that
also
<<caused a reoccurance of the issue and it does.
<<
<<A bit about the server:
<<
<<OS: Win2K3 Premium (w/ ISA Server 2000) SBS
<<Hardware: HP Proliant ML350 G4
<<Smart Array 641 Controller
<<x3 72.8GB HDD (10K rpm) configured into x1 RAID5 logical drive
<<x1 Intel Xeon 3.4GHz Processor
<<4GB of RAM
<<
<<Hardware diagnostics (using HP diag tools) show no issues.
<<
<<Changes Made so far:
<<
<<The following are the changes made (with results) made to the server so
<far
<<in an attempt to resolve the issue:
<<1) Recreated NtFrs database (result = no improvement)
<<2) Ensured that NtFrs database was excluded from any virus scans
<<3) Removed Windows Defender from Server (no improvement)
<<4) Stopped SQL/ACT7 database instances from auto starting
<<5) Increased File Replication Service Timeout by modifying the registry
<<value above from it's old value to it's new current value (appears to
have
<<improved things so far but only made the change late last week so still
<<early days).
<<
<<NB: When I say thatit has 'improved things', it has improved things to
the
<<point that the server doesn't appear to hang as often during the day
under
<<normal use (before it would freeze 5 or more times a day, now we are
<<currently down to 1 freeze in 2 days). However, if I run 'chkdsk' or try
<to
<<do a 'defrag', it will still freeze for several minutes.
<<
<<The freeze also causes me to lose any network connection and affects the
<<connection to the server via the remote management board.
<<
<<Any help or pointers in resolving the issue would be greatly appreciated.
<<
<<Thansk in advance.
<<Sergio
<<
<<PS: Does Microsoft Professional Support no longer offer the email support
<<option which cost, from memory, under �100 which was great if it wasn't
<<urgent? I only seem to find the 'phone and email' support offering which
<<costs �199+VAT
<<
<<
<<
<

From: Sergio Ricci on 27 Nov 2007 08:33
Pedro,

Thanks for taking the time to read and reply.

I th I may be making some progress, but there is still a lot of testing to
do to verify if one one issue (Event ID: 7011) is related to the freezing of
the server and/or the issue when running processes such as 'chkdsk' and
'defrag'.

The SBS server has, on top of everything else, a virtual server which hosts
a Terminal Server and from the testing yesterday evening it would appear
that the Virtual Server is the cause of the freezes when running 'chkdsk' or
'defrag'. As soon as I shut down the Virtual Server, I have no further
problems running either 'defrag' or 'chkdsk'. I know that VMware Server is
not supported on SBS servers but that's unfortunately how things are the
moment and I have to support it.

On the issue of 'Volume Shadow Copy' yes, the server in question too has had
a couple of logs written to the log file about "...the shadow copy volume no
growing in time" (Event ID: 25 / Source: VolSnap) but these logs don't
always coincide with the freezes so I'm not sure at this stage how relevant
it is although I am aware of it and thansk for bringing it to my attention.

I have run numerous tests of the HDD and nothing suggests any issues with
the physical condition of the disks.

I'll carry out further controlled tests this evening and report back
tomorrow.

Thanks again for reading my post and replying. All input is appreciated and
perhaps my investigation may help you.

Sergio

"Pedro CR" <pramilo(a)n0.spam.sapo.pt> wrote in message
news:uRIOFGIMIHA.1168(a)TK2MSFTNGP02.phx.gbl...
> Hi
>
> I'm having a kind of problem that may be related to yours. It involves HP
> hardware, Exchange and SBS 2003 Premium hangs..
>
> I'm running SBS2003 R2 Premium on HP Proliant ML150 G3 with smartarray
> e200 128Mb
> I have a second server with the same hardware configuration but that is
> running Windows server 2003 R2 x64 Std.
>
> What happens to me is that every now and then (about every 15 days) the
> server seems to hang during the night.
> In the morning the server is not responsive, and users cannot connect to
> it.
>
> We have "pull the plug", boot in safe mode, disable all exchange related
> services (especially Information Store) and reboot.
> Run chkdisk, then run ESEUTIL and then start the Exchange Services.
> If we don't disable the exchange services after the crash, every time the
> server tryes to start it hangs at "Applying Computer Settings".
>
> I find this very strange. The last time it crashed, it logged an event
> related to Volume Shadow Copy (I believe something saying a check point
> was created) around the time of the crash.
>
> I believe these events may be HD related as it seems to hang during the
> night while daily backups are being made and File System activity is at
> its peak.
>
>
> "Claus" <cjobes(a)nova-tech.org> escreveu na mensagem
> news:uic2nYEMIHA.4228(a)TK2MSFTNGP02.phx.gbl...
>> HP has pretty good tools. Give them a call.
>>
>> --
>> Claus
>> "Sergio Ricci" <me(a)domainname.com> wrote in message
>> news:ei$rg9DMIHA.4308(a)TK2MSFTNGP05.phx.gbl...
>>> It's all HP hardware.
>>>
>>> I'll try some more diags this evening and post back any results.
>>>
>>> Thanks.
>>> Sergio
>>>
>>> "Claus" <cjobes(a)nova-tech.org> wrote in message
>>> news:OQeux2DMIHA.3852(a)TK2MSFTNGP06.phx.gbl...
>>>> What hardware are you using? I would check if the manufacturer has some
>>>> testing tools for the HDs and the RAID controller.
>>>>
>>>> --
>>>> Claus
>>>> "Sergio Ricci" <me(a)domainname.com> wrote in message
>>>> news:uRifssDMIHA.1164(a)TK2MSFTNGP02.phx.gbl...
>>>>> Claus,
>>>>>
>>>>> Thanks for taking the time to respond.
>>>>>
>>>>> I also thought that the issue may be to do with failing HDD but that
>>>>> doesn't appear to be the case as diags show no physical problems on
>>>>> the disks at all (running 'chksdk', however, resulted in a couple of
>>>>> unused indexes being cleaned up).
>>>>>
>>>>> Thanks for taking the time to read and reply.
>>>>> Sergio
>>>>>
>>>>> "Claus" <cjobes(a)nova-tech.org> wrote in message
>>>>> news:OpTdvSDMIHA.280(a)TK2MSFTNGP03.phx.gbl...
>>>>>> Sounds to me like a disk issue. Do you see a lot of bad sectors when
>>>>>> you run diags? (both system and data partition).
>>>>>>
>>>>>> --
>>>>>> Claus
>>>>>> "Sergio Ricci" <me(a)domainname.com> wrote in message
>>>>>> news:uZn%235vCMIHA.5328(a)TK2MSFTNGP05.phx.gbl...
>>>>>>> Hi,
>>>>>>>
>>>>>>> We have a Win2K3 SBS Premium SBS server that has for the past few
>>>>>>> weeks been having a few issues that primarily manifests itself as
>>>>>>> the server freezing for several minutes and then springing back to
>>>>>>> into life. During the freeze, users get the popup balloon telling
>>>>>>> them that Exchange is trying to retrieve data.
>>>>>>>
>>>>>>> Going through the logs Event ID: 7011 always seems to be recorded
>>>>>>> around the time the freeze happens. I've done some research into
>>>>>>> Event ID: 7011 and most suggest modifying the following registry
>>>>>>> key:
>>>>>>>
>>>>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters
>>>>>>>
>>>>>>> [REG_DWORD] autodisconnect:
>>>>>>> Original Value: 'f'
>>>>>>> New Current Value: 'fff'
>>>>>>>
>>>>>>> Making this change does appear to have improved matters but what is
>>>>>>> also worrying is that certain disk operations such as 'chkdsk' and
>>>>>>> 'defrag' cause the server to freeze resulting in the above log being
>>>>>>> written. I have downloaded an evaluation copy of Diskeeper 2008
>>>>>>> Server to see if that also caused a reoccurance of the issue and it
>>>>>>> does.
>>>>>>>
>>>>>>> A bit about the server:
>>>>>>>
>>>>>>> OS: Win2K3 Premium (w/ ISA Server 2000) SBS
>>>>>>> Hardware: HP Proliant ML350 G4
>>>>>>> Smart Array 641 Controller
>>>>>>> x3 72.8GB HDD (10K rpm) configured into x1 RAID5 logical drive
>>>>>>> x1 Intel Xeon 3.4GHz Processor
>>>>>>> 4GB of RAM
>>>>>>>
>>>>>>> Hardware diagnostics (using HP diag tools) show no issues.
>>>>>>>
>>>>>>> Changes Made so far:
>>>>>>>
>>>>>>> The following are the changes made (with results) made to the server
>>>>>>> so far in an attempt to resolve the issue:
>>>>>>> 1) Recreated NtFrs database (result = no improvement)
>>>>>>> 2) Ensured that NtFrs database was excluded from any virus scans
>>>>>>> 3) Removed Windows Defender from Server (no improvement)
>>>>>>> 4) Stopped SQL/ACT7 database instances from auto starting
>>>>>>> 5) Increased File Replication Service Timeout by modifying the
>>>>>>> registry value above from it's old value to it's new current value
>>>>>>> (appears to have improved things so far but only made the change
>>>>>>> late last week so still early days).
>>>>>>>
>>>>>>> NB: When I say thatit has 'improved things', it has improved things
>>>>>>> to the point that the server doesn't appear to hang as often during
>>>>>>> the day under normal use (before it would freeze 5 or more times a
>>>>>>> day, now we are currently down to 1 freeze in 2 days). However, if I
>>>>>>> run 'chkdsk' or try to do a 'defrag', it will still freeze for
>>>>>>> several minutes.
>>>>>>>
>>>>>>> The freeze also causes me to lose any network connection and affects
>>>>>>> the connection to the server via the remote management board.
>>>>>>>
>>>>>>> Any help or pointers in resolving the issue would be greatly
>>>>>>> appreciated.
>>>>>>>
>>>>>>> Thansk in advance.
>>>>>>> Sergio
>>>>>>>
>>>>>>> PS: Does Microsoft Professional Support no longer offer the email
>>>>>>> support option which cost, from memory, under �100 which was great
>>>>>>> if it wasn't urgent? I only seem to find the 'phone and email'
>>>>>>> support offering which costs �199+VAT
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


First  |  Prev  |  Next  |  Last
Pages: 1 2 3 4 5
Prev: OWA in win sbs 2003 R2 standard sp2 does not work inside or outsi
Next: VSS Errors in Event Log