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From: Fernando Morais on 17 Sep 2007 07:53
Hi,

I have this problem in a SBS 2003 Premium instalation.
When a user tries to send an email with an atachment, with 9MB for
example after a while it gets and message back saying:

"
FILE DELETED
------------

The original contents of 'filename' have been replaced with this message
because of it's ScanTimeExceede characteristics."

This occurs with all the users, when sending to an outside address. If
we try to send to a internal address no problem occurs.
I've been searching the web for this problem, and the only thing related
to ScanTimeExceede i found was a software called Antigen from Microsoft.
But this SBS don't have that installed.
What can this be, any clues?

Thank you.
Fernando
From: Fernando Morais on 18 Sep 2007 05:05
Hi Robert,

Thank you for your help.
I got some details that i didn't explained too well.
When i send that email, the recipient receives it, but the body empty
with no text and a file with the extention .txt with that text in it and
the name being the same of the zip file. For example i try to send
"data.zip" and the recipient receives an email with no text with a
"data.txt" has attachment with that text information inside.

After me there were some colleagues trying to fix this problem, and they
even removed the anti-virus from the server itself and from a
workastation to do some tests.
This happens not in only one computer but in several, using the same
file has attachment.
and after some tests run by me, i found that the problem seems to be the
number of files inside the ZIP and the the size itself. Has i created a
ZIP with 10MB and this didn't happened and the ZIP causing the problem
has more tham 900 files inside.

The outlook being use is the 2003 the one that comes with the SBS 2003
package.

I'm sending in attachment screenshots of both the email and the text
file. (NOTE: From & To fields have been removed)

At this time i'm thinking it might be a problem not from the exchange
server but from the ISP. Has the exchange connector relays the email to
the ISP smtp server.

I also didn't find any reference to this 'ScanTimeExceeded', and that
leads me to thinking this. But my knowledge is few.

Again thank you for all the help on this.

Best regards,
Fernando Morais

Robert Li [MSFT] wrote:
> Hello Fernando,
>
> Thanks for posting in our newsgroup.
>
> From your description, I know that when you send out e-mail with
> attachment, you get message
>
> "The original contents of 'filename' have been replaced with this message
> because of it's ScanTimeExceede characteristics."
>
> If that's not right, please don't hesitate to let me know.
>
> I searched "ScanTimeExceede" in Microsoft website and internal resource,
> but can't find any information about it. I find the following similar error
> message:
>
> The original contents of Body of Message have been replaced with this
> message because of its Fragmented Message characteristics.
> The original contents of file have been replaced with this message because
> of its Large uncompressed size characteristics.
>
> Based on my research, please take the following steps to narrow down this
> issue:
>
> Step 1: Start Outlook with the "safe" switch to see if it helps. When
> Outlook is in Safe Mode, add-ins won't be loaded. To run Outlook in Safe
> Mode, follow the steps below:
>
> 1. On the Start menu, click Run.
> 2. Input "Outlook.exe /safe" (without the quotation marks) and click OK.
>
> Step 2: Please attach a file with different type, such as txt file, what's
> the result.
>
> Step 3: Please send the e-mail with OWA, will the same problem occur?
>
> Step 4: Please send the same e-mail with attachment to different domains,
> will the problem be reproduced.
>
> Step 5: The problem may be caused by Anti Virus software on SBS server.
> Please temporally disable it and try again.
>
> Please also send me the following information for further research:
>
> 1. Which version of Outlook do you use?
>
> 2. Screen shot of the message "The original contents of 'filename' have
> been replaced with this message because of it's ScanTimeExceede
> characteristics."
>
> Please send the information to v-robeli(a)microsoft.com with subject:
> 40485788-Exchange - Error stating ScanTimeExceede when sending email with.
>
> I am looking forward to hear from you.
>
> If you need further assistance, please don't hesitate to let me know.
>
> Best regards,
>
> Robert Li(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> <Date: Mon, 17 Sep 2007 12:53:40 +0100
> <From: Fernando Morais <fernando.morais(a)imsi.pt>
> <User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
> <MIME-Version: 1.0
> <Subject: Exchange - Error stating ScanTimeExceede when sending email with
> < attachments.
> <Content-Type: text/plain; charset=ISO-8859-15; format=flowed
> <Content-Transfer-Encoding: 7bit
> <Message-ID: <#Gt6yFS#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <Newsgroups: microsoft.public.windows.server.sbs
> <NNTP-Posting-Host: 195-23-23-130.net.novis.pt 195.23.23.130
> <Lines: 1
> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63468
> <X-Tomcat-NG: microsoft.public.windows.server.sbs
> <
> <Hi,
> <
> <I have this problem in a SBS 2003 Premium instalation.
> <When a user tries to send an email with an atachment, with 9MB for
> <example after a while it gets and message back saying:
> <
> <"
> <FILE DELETED
> <------------
> <
> <The original contents of 'filename' have been replaced with this message
> <because of it's ScanTimeExceede characteristics."
> <
> <This occurs with all the users, when sending to an outside address. If
> <we try to send to a internal address no problem occurs.
> <I've been searching the web for this problem, and the only thing related
> <to ScanTimeExceede i found was a software called Antigen from Microsoft.
> <But this SBS don't have that installed.
> <What can this be, any clues?
> <
> <Thank you.
> <Fernando
> <
>
From: Fernando Morais on 19 Sep 2007 10:55
Hi,

After some further tests it lead me to that conclusion.
My final test will be create a test connector on our exchange and route
and email with that ZIP file over the ISP of the client. If it happens
it's proved it was the ISP.

Again thank you for your help.

Regards,
Fernando Morais

Robert Li [MSFT] wrote:
> Hi,
>
> Thanks for your reply.
>
> I searched "scantimeexceeded" message, this is caused by Microsoft Antigen
> for Exchange. Since you don't have this software installed, most of time,
> it's caused by ISP. You can contact your ISP to check if they have
> Antigen installed
>
> To double confirm this, let do the following:
>
> Step 1: Check if the e-mails sent to different domains all have same issue.
> If recipients in one domain have problem, the problem may be caused by your
> ISP.
>
> Step 2 : Please logon Hotmail website and send out a test Hotmail e-mail,
> if on the recipient side, the attachment is not replaced, this proves the
> problem is caused by ISP.
>
> Hope this helps.
>
> I am looking forward to hear from you.
>
> Best regards,
>
> Robert Li(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> <Date: Tue, 18 Sep 2007 10:05:00 +0100
> <From: Fernando Morais <fernando.morais(a)imsi.pt>
> <User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
> <MIME-Version: 1.0
> <Subject: Re: Exchange - Error stating ScanTimeExceede when sending email
> with
> < attachments.
> <References: <#Gt6yFS#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <84yNdJc#HHA.5204(a)TK2MSFTNGHUB02.phx.gbl>
> <In-Reply-To: <84yNdJc#HHA.5204(a)TK2MSFTNGHUB02.phx.gbl>
> <Content-Type: multipart/mixed;
> < boundary="------------010901050507080501030408"
> <Message-ID: <u9QuJMd#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <Newsgroups: microsoft.public.windows.server.sbs
> <NNTP-Posting-Host: 195-23-23-130.net.novis.pt 195.23.23.130
> <Lines: 1
> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63713
> <X-Tomcat-NG: microsoft.public.windows.server.sbs
> <
> <Hi Robert,
> <
> <Thank you for your help.
> <I got some details that i didn't explained too well.
> <When i send that email, the recipient receives it, but the body empty
> <with no text and a file with the extention .txt with that text in it and
> <the name being the same of the zip file. For example i try to send
> <"data.zip" and the recipient receives an email with no text with a
> <"data.txt" has attachment with that text information inside.
> <
> <After me there were some colleagues trying to fix this problem, and they
> < even removed the anti-virus from the server itself and from a
> <workastation to do some tests.
> <This happens not in only one computer but in several, using the same
> <file has attachment.
> <and after some tests run by me, i found that the problem seems to be the
> <number of files inside the ZIP and the the size itself. Has i created a
> <ZIP with 10MB and this didn't happened and the ZIP causing the problem
> <has more tham 900 files inside.
> <
> <The outlook being use is the 2003 the one that comes with the SBS 2003
> <package.
> <
> <I'm sending in attachment screenshots of both the email and the text
> <file. (NOTE: From & To fields have been removed)
> <
> <At this time i'm thinking it might be a problem not from the exchange
> <server but from the ISP. Has the exchange connector relays the email to
> <the ISP smtp server.
> <
> <I also didn't find any reference to this 'ScanTimeExceeded', and that
> <leads me to thinking this. But my knowledge is few.
> <
> <Again thank you for all the help on this.
> <
> <Best regards,
> <Fernando Morais
> <
> <Robert Li [MSFT] wrote:
> <> Hello Fernando,
> <>
> <> Thanks for posting in our newsgroup.
> <>
> <> From your description, I know that when you send out e-mail with
> <> attachment, you get message
> <>
> <> "The original contents of 'filename' have been replaced with this
> message
> <> because of it's ScanTimeExceede characteristics."
> <>
> <> If that's not right, please don't hesitate to let me know.
> <>
> <> I searched "ScanTimeExceede" in Microsoft website and internal resource,
> <> but can't find any information about it. I find the following similar
> error
> <> message:
> <>
> <> The original contents of Body of Message have been replaced with this
> <> message because of its Fragmented Message characteristics.
> <> The original contents of file have been replaced with this message
> because
> <> of its Large uncompressed size characteristics.
> <>
> <> Based on my research, please take the following steps to narrow down
> this
> <> issue:
> <>
> <> Step 1: Start Outlook with the "safe" switch to see if it helps. When
> <> Outlook is in Safe Mode, add-ins won't be loaded. To run Outlook in Safe
> <> Mode, follow the steps below:
> <>
> <> 1. On the Start menu, click Run.
> <> 2. Input "Outlook.exe /safe" (without the quotation marks) and click OK.
> <>
> <> Step 2: Please attach a file with different type, such as txt file,
> what's
> <> the result.
> <>
> <> Step 3: Please send the e-mail with OWA, will the same problem occur?
> <>
> <> Step 4: Please send the same e-mail with attachment to different
> domains,
> <> will the problem be reproduced.
> <>
> <> Step 5: The problem may be caused by Anti Virus software on SBS server.
> <> Please temporally disable it and try again.
> <>
> <> Please also send me the following information for further research:
> <>
> <> 1. Which version of Outlook do you use?
> <>
> <> 2. Screen shot of the message "The original contents of 'filename' have
> <> been replaced with this message because of it's ScanTimeExceede
> <> characteristics."
> <>
> <> Please send the information to v-robeli(a)microsoft.com with subject:
> <> 40485788-Exchange - Error stating ScanTimeExceede when sending email
> with.
> <>
> <> I am looking forward to hear from you.
> <>
> <> If you need further assistance, please don't hesitate to let me know.
> <>
> <> Best regards,
> <>
> <> Robert Li(MSFT)
> <>
> <> Microsoft CSS Online Newsgroup Support
> <>
> <> Get Secure! - www.microsoft.com/security
> <>
> <> =====================================================
> <>
> <> This newsgroup only focuses on SBS technical issues. If you have issues
> <> regarding other Microsoft products, you'd better post in the
> corresponding
> <> newsgroups so that they can be resolved in an efficient and timely
> manner.
> <> You can locate the newsgroup here:
> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> <>
> <> When opening a new thread via the web interface, we recommend you check
> the
> <> "Notify me of replies" box to receive e-mail notifications when there
> are
> <> any updates in your thread. When responding to posts via your
> newsreader,
> <> please "Reply to Group" so that others may learn and benefit from your
> <> issue.
> <>
> <> Microsoft engineers can only focus on one issue per thread. Although we
> <> provide other information for your reference, we recommend you post
> <> different incidents in different threads to keep the thread clean. In
> doing
> <> so, it will ensure your issues are resolved in a timely manner.
> <>
> <> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> <> check http://support.microsoft.com for regional support phone numbers.
> <>
> <> Any input or comments in this thread are highly appreciated.
> <>
> <> =====================================================
> <>
> <> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> <>
> <> --------------------
> <> <Date: Mon, 17 Sep 2007 12:53:40 +0100
> <> <From: Fernando Morais <fernando.morais(a)imsi.pt>
> <> <User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
> <> <MIME-Version: 1.0
> <> <Subject: Exchange - Error stating ScanTimeExceede when sending email
> with
> <> < attachments.
> <> <Content-Type: text/plain; charset=ISO-8859-15; format=flowed
> <> <Content-Transfer-Encoding: 7bit
> <> <Message-ID: <#Gt6yFS#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <> <Newsgroups: microsoft.public.windows.server.sbs
> <> <NNTP-Posting-Host: 195-23-23-130.net.novis.pt 195.23.23.130
> <> <Lines: 1
> <> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
> <> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63468
> <> <X-Tomcat-NG: microsoft.public.windows.server.sbs
> <> <
> <> <Hi,
> <> <
> <> <I have this problem in a SBS 2003 Premium instalation.
> <> <When a user tries to send an email with an atachment, with 9MB for
> <> <example after a while it gets and message back saying:
> <> <
> <> <"
> <> <FILE DELETED
> <> <------------
> <> <
> <> <The original contents of 'filename' have been replaced with this
> message
> <> <because of it's ScanTimeExceede characteristics."
> <> <
> <> <This occurs with all the users, when sending to an outside address. If
> <> <we try to send to a internal address no problem occurs.
> <> <I've been searching the web for this problem, and the only thing
> related
> <> <to ScanTimeExceede i found was a software called Antigen from
> Microsoft.
> <> <But this SBS don't have that installed.
> <> <What can this be, any clues?
> <> <
> <> <Thank you.
> <> <Fernando
> <> <
> <>
> <
> <
>
From: Fernando Morais on 27 Sep 2007 06:10
Hi Robert,

I was waiting for the client to report me the results.
And i received that now.
It's working ok, so i say it was an ISP problem, probably they have
Antigen installed there.
Now all the email is sent direcly by the exchange server, and only some
specific target domains pass by the ISP.

Thank you for the help.

Best regards,
Fernando

Robert Li [MSFT] wrote:
> Hi Fernando,
>
> Thanks for your reply.
>
> Please take that test and let me know the result.
>
> More info:
>
> How to configure the SMTP connector in Exchange 200x
> http://support.microsoft.com/kb/265293
>
> Hope this helps.
>
> I am looking forward to hear from you.
>
> Best regards,
>
> Robert Li(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> <Date: Wed, 19 Sep 2007 15:55:13 +0100
> <From: Fernando Morais <fernando.morais(a)imsi.pt>
> <User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
> <MIME-Version: 1.0
> <Subject: Re: Exchange - Error stating ScanTimeExceede when sending email
> with
> < attachments.
> <References: <#Gt6yFS#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <84yNdJc#HHA.5204(a)TK2MSFTNGHUB02.phx.gbl>
> <u9QuJMd#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <BW9Pobr#HHA.4728(a)TK2MSFTNGHUB02.phx.gbl>
> <In-Reply-To: <BW9Pobr#HHA.4728(a)TK2MSFTNGHUB02.phx.gbl>
> <Content-Type: text/plain; charset=ISO-8859-15; format=flowed
> <Content-Transfer-Encoding: 7bit
> <Message-ID: <Onq3M0s#HHA.464(a)TK2MSFTNGP02.phx.gbl>
> <Newsgroups: microsoft.public.windows.server.sbs
> <NNTP-Posting-Host: 195-23-102-242.net.novis.pt 195.23.102.242
> <Lines: 1
> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:64100
> <X-Tomcat-NG: microsoft.public.windows.server.sbs
> <
> <Hi,
> <
> <After some further tests it lead me to that conclusion.
> <My final test will be create a test connector on our exchange and route
> <and email with that ZIP file over the ISP of the client. If it happens
> <it's proved it was the ISP.
> <
> <Again thank you for your help.
> <
> <Regards,
> <Fernando Morais
> <
> <Robert Li [MSFT] wrote:
> <> Hi,
> <>
> <> Thanks for your reply.
> <>
> <> I searched "scantimeexceeded" message, this is caused by Microsoft
> Antigen
> <> for Exchange. Since you don't have this software installed, most of
> time,
> <> it's caused by ISP. You can contact your ISP to check if they have
> <> Antigen installed
> <>
> <> To double confirm this, let do the following:
> <>
> <> Step 1: Check if the e-mails sent to different domains all have same
> issue.
> <> If recipients in one domain have problem, the problem may be caused by
> your
> <> ISP.
> <>
> <> Step 2 : Please logon Hotmail website and send out a test Hotmail
> e-mail,
> <> if on the recipient side, the attachment is not replaced, this proves
> the
> <> problem is caused by ISP.
> <>
> <> Hope this helps.
> <>
> <> I am looking forward to hear from you.
> <>
> <> Best regards,
> <>
> <> Robert Li(MSFT)
> <>
> <> Microsoft CSS Online Newsgroup Support
> <>
> <> Get Secure! - www.microsoft.com/security
> <>
> <> =====================================================
> <>
> <> This newsgroup only focuses on SBS technical issues. If you have issues
> <> regarding other Microsoft products, you'd better post in the
> corresponding
> <> newsgroups so that they can be resolved in an efficient and timely
> manner.
> <> You can locate the newsgroup here:
> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> <>
> <> When opening a new thread via the web interface, we recommend you check
> the
> <> "Notify me of replies" box to receive e-mail notifications when there
> are
> <> any updates in your thread. When responding to posts via your
> newsreader,
> <> please "Reply to Group" so that others may learn and benefit from your
> <> issue.
> <>
> <> Microsoft engineers can only focus on one issue per thread. Although we
> <> provide other information for your reference, we recommend you post
> <> different incidents in different threads to keep the thread clean. In
> doing
> <> so, it will ensure your issues are resolved in a timely manner.
> <>
> <> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> <> check http://support.microsoft.com for regional support phone numbers.
> <>
> <> Any input or comments in this thread are highly appreciated.
> <>
> <> =====================================================
> <>
> <> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> <>
> <> --------------------
> <> <Date: Tue, 18 Sep 2007 10:05:00 +0100
> <> <From: Fernando Morais <fernando.morais(a)imsi.pt>
> <> <User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
> <> <MIME-Version: 1.0
> <> <Subject: Re: Exchange - Error stating ScanTimeExceede when sending
> email
> <> with
> <> < attachments.
> <> <References: <#Gt6yFS#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <> <84yNdJc#HHA.5204(a)TK2MSFTNGHUB02.phx.gbl>
> <> <In-Reply-To: <84yNdJc#HHA.5204(a)TK2MSFTNGHUB02.phx.gbl>
> <> <Content-Type: multipart/mixed;
> <> < boundary="------------010901050507080501030408"
> <> <Message-ID: <u9QuJMd#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <> <Newsgroups: microsoft.public.windows.server.sbs
> <> <NNTP-Posting-Host: 195-23-23-130.net.novis.pt 195.23.23.130
> <> <Lines: 1
> <> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
> <> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63713
> <> <X-Tomcat-NG: microsoft.public.windows.server.sbs
> <> <
> <> <Hi Robert,
> <> <
> <> <Thank you for your help.
> <> <I got some details that i didn't explained too well.
> <> <When i send that email, the recipient receives it, but the body empty
> <> <with no text and a file with the extention .txt with that text in it
> and
> <> <the name being the same of the zip file. For example i try to send
> <> <"data.zip" and the recipient receives an email with no text with a
> <> <"data.txt" has attachment with that text information inside.
> <> <
> <> <After me there were some colleagues trying to fix this problem, and
> they
> <> < even removed the anti-virus from the server itself and from a
> <> <workastation to do some tests.
> <> <This happens not in only one computer but in several, using the same
> <> <file has attachment.
> <> <and after some tests run by me, i found that the problem seems to be
> the
> <> <number of files inside the ZIP and the the size itself. Has i created a
> <> <ZIP with 10MB and this didn't happened and the ZIP causing the problem
> <> <has more tham 900 files inside.
> <> <
> <> <The outlook being use is the 2003 the one that comes with the SBS 2003
> <> <package.
> <> <
> <> <I'm sending in attachment screenshots of both the email and the text
> <> <file. (NOTE: From & To fields have been removed)
> <> <
> <> <At this time i'm thinking it might be a problem not from the exchange
> <> <server but from the ISP. Has the exchange connector relays the email to
> <> <the ISP smtp server.
> <> <
> <> <I also didn't find any reference to this 'ScanTimeExceeded', and that
> <> <leads me to thinking this. But my knowledge is few.
> <> <
> <> <Again thank you for all the help on this.
> <> <
> <> <Best regards,
> <> <Fernando Morais
> <> <
> <> <Robert Li [MSFT] wrote:
> <> <> Hello Fernando,
> <> <>
> <> <> Thanks for posting in our newsgroup.
> <> <>
> <> <> From your description, I know that when you send out e-mail with
> <> <> attachment, you get message
> <> <>
> <> <> "The original contents of 'filename' have been replaced with this
> <> message
> <> <> because of it's ScanTimeExceede characteristics."
> <> <>
> <> <> If that's not right, please don't hesitate to let me know.
> <> <>
> <> <> I searched "ScanTimeExceede" in Microsoft website and internal
> resource,
> <> <> but can't find any information about it. I find the following similar
> <> error
> <> <> message:
> <> <>
> <> <> The original contents of Body of Message have been replaced with this
> <> <> message because of its Fragmented Message characteristics.
> <> <> The original contents of file have been replaced with this message
> <> because
> <> <> of its Large uncompressed size characteristics.
> <> <>
> <> <> Based on my research, please take the following steps to narrow down
> <> this
> <> <> issue:
> <> <>
> <> <> Step 1: Start Outlook with the "safe" switch to see if it helps. When
> <> <> Outlook is in Safe Mode, add-ins won't be loaded. To run Outlook in
> Safe
> <> <> Mode, follow the steps below:
> <> <>
> <> <> 1. On the Start menu, click Run.
> <> <> 2. Input "Outlook.exe /safe" (without the quotation marks) and click
> OK.
> <> <>
> <> <> Step 2: Please attach a file with different type, such as txt file,
> <> what's
> <> <> the result.
> <> <>
> <> <> Step 3: Please send the e-mail with OWA, will the same problem occur?
> <> <>
> <> <> Step 4: Please send the same e-mail with attachment to different
> <> domains,
> <> <> will the problem be reproduced.
> <> <>
> <> <> Step 5: The problem may be caused by Anti Virus software on SBS
> server.
> <> <> Please temporally disable it and try again.
> <> <>
> <> <> Please also send me the following information for further research:
> <> <>
> <> <> 1. Which version of Outlook do you use?
> <> <>
> <> <> 2. Screen shot of the message "The original contents of 'filename'
> have
> <> <> been replaced with this message because of it's ScanTimeExceede
> <> <> characteristics."
> <> <>
> <> <> Please send the information to v-robeli(a)microsoft.com with subject:
> <> <> 40485788-Exchange - Error stating ScanTimeExceede when sending email
> <> with.
> <> <>
> <> <> I am looking forward to hear from you.
> <> <>
> <> <> If you need further assistance, please don't hesitate to let me know.
> <> <>
> <> <> Best regards,
> <> <>
> <> <> Robert Li(MSFT)
> <> <>
> <> <> Microsoft CSS Online Newsgroup Support
> <> <>
> <> <> Get Secure! - www.microsoft.com/security
> <> <>
> <> <> =====================================================
> <> <>
> <> <> This newsgroup only focuses on SBS technical issues. If you have
> issues
> <> <> regarding other Microsoft products, you'd better post in the
> <> corresponding
> <> <> newsgroups so that they can be resolved in an efficient and timely
> <> manner.
> <> <> You can locate the newsgroup here:
> <> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> <> <>
> <> <> When opening a new thread via the web interface, we recommend you
> check
> <> the
> <> <> "Notify me of replies" box to receive e-mail notifications when there
> <> are
> <> <> any updates in your thread. When responding to posts via your
> <> newsreader,
> <> <> please "Reply to Group" so that others may learn and benefit from
> your
> <> <> issue.
> <> <>
> <> <> Microsoft engineers can only focus on one issue per thread. Although
> we
> <> <> provide other information for your reference, we recommend you post
> <> <> different incidents in different threads to keep the thread clean. In
> <> doing
> <> <> so, it will ensure your issues are resolved in a timely manner.
> <> <>
> <> <> For urgent issues, you may want to contact Microsoft CSS directly.
> <> Please
> <> <> check http://support.microsoft.com for regional support phone numbers.
> <> <>
> <> <> Any input or comments in this thread are highly appreciated.
> <> <>
> <> <> =====================================================
> <> <>
> <> <> This posting is provided "AS IS" with no warranties, and confers no
> <> rights.
> <> <>
> <> <> --------------------
> <> <> <Date: Mon, 17 Sep 2007 12:53:40 +0100
> <> <> <From: Fernando Morais <fernando.morais(a)imsi.pt>
> <> <> <User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
> <> <> <MIME-Version: 1.0
> <> <> <Subject: Exchange - Error stating ScanTimeExceede when sending email
> <> with
> <> <> < attachments.
> <> <> <Content-Type: text/plain; charset=ISO-8859-15; format=flowed
> <> <> <Content-Transfer-Encoding: 7bit
> <> <> <Message-ID: <#Gt6yFS#HHA.1208(a)TK2MSFTNGP05.phx.gbl>
> <> <> <Newsgroups: microsoft.public.windows.server.sbs
> <> <> <NNTP-Posting-Host: 195-23-23-130.net.novis.pt 195.23.23.130
> <> <> <Lines: 1
> <> <> <Path:
> TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
> <> <> <Xref: TK2MSFTNGHUB02.phx.gbl
> microsoft.public.windows.server.sbs:63468
> <> <> <X-Tomcat-NG: microsoft.public.windows.server.sbs
> <> <> <
> <> <> <Hi,
> <> <> <
> <> <> <I have this problem in a SBS 2003 Premium instalation.
> <> <> <When a user tries to send an email with an atachment, with 9MB for
> <> <> <example after a while it gets and message back saying:
> <> <> <
> <> <> <"
> <> <> <FILE DELETED
> <> <> <------------
> <> <> <
> <> <> <The original contents of 'filename' have been replaced with this
> <> message
> <> <> <because of it's ScanTimeExceede characteristics."
> <> <> <
> <> <> <This occurs with all the users, when sending to an outside address.
> If
> <> <> <we try to send to a internal address no problem occurs.
> <> <> <I've been searching the web for this problem, and the only thing
> <> related
> <> <> <to ScanTimeExceede i found was a software called Antigen from
> <> Microsoft.
> <> <> <But this SBS don't have that installed.
> <> <> <What can this be, any clues?
> <> <> <
> <> <> <Thank you.
> <> <> <Fernando
> <> <> <
> <> <>
> <> <
> <> <
> <>
> <
>
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