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From: spamme0 on 5 Sep 2009 23:35
Paul wrote:
> spamme0 wrote:
>>
>> Thanks,
>> Device manager says the usb port is vendor 1106 device 3038
>> which is listed as a usb1.1 controller.
>>
>> But the computer spec swears that the ports are usb2.0.
>> There's even a FAQ entry on the Fry's site that confirms that
>> the ports are USB2.0 but you have to set the USB mode in the bios
>> to Auto, which I have done. Tried all possible usb settings in the bios.
>>
>> The obvious conclusion is that Fry's lied about the spec.
>>
>> I can't make Knoppix run on this system. It doesn't like the
>> display and I'm too inexperienced to know why.
>> But Puppy Linux runs. When I plug in a usb2 flash drive,
>> dmesg says "new usb full speed device detected".
>> Puppy doesn't have lsusb.
>>
>> Oh, well...
>> thanks, mike
>
> In your first post, you claimed Device Manager had
>
> VIA REV 5 OR LATER USB UNIVERSAL HOST CONTROLLER
> VIA REV 5 OR LATER USB UNIVERSAL HOST CONTROLLER
> VIA REV 5 OR LATER USB UNIVERSAL HOST CONTROLLER
> VIA REV 5 OR LATER USB UNIVERSAL HOST CONTROLLER
> VIA USB 2.0 ENHANCED HOST CONTROLLER

Nope, that was George's information. I hijacked the thread.
Nowhere in my system can I find "enhanced".

>
> The last entry, means all ports should have USB 2.0 capability.
> If you check details on that last entry, is the device working ?
>
> These are things to check
>
> 1) BIOS setting. And since you have an "Enhanced" entry, we know
> that is OK.

There's nothing in the bios except to select whether legacy usb
support is enabled, disabled or auto. Tried 'em all.

>
> 2) Properly installed USB stack. That is harder to check. If you
> check the "setupapi.log" file, you may see pci\ven_1106&dev_3104
> being installed somewhere in that file. Usually there are two
> entries next to one another, as it looks to me like the driver
> installation happens in two stages. If you see installations
> happening on different dates, that could happen if you "reset"
> the USB stack. Doing a "reset" of the stack is detailed here.
>
>
> http://www.usbman.com/Guides/Cleanup%20Device%20Manager%20Safe%20Mode.htm
>
> By removing the entries in Safe Mode, the idea is, that Windows
> will reinstall the drivers for USB on the next regular boot.

I've removed the usb devices multiple times. I think I also tried
safe mode, but I can try it again.
>
> 3) USB2 undoubtedly works at the motherboard level. But any custom
> cable assemblies with USB connectors at the end, or even external
> hubs or KVMs or the like, may not have USB2 compatible components.
> Some wiring assemblies have filter components, which prevent USB2
> from working properly. I have a couple Antec computer cases, for
> example, where the front ports won't run at USB2 rates (even though
> the motherboard does run at USB2). If the hardware attempts it,
> all the hardware will see, is CRC errors on the USB packets.
> So it would switch back to USB 1.1.

This is a laptop, so what's there ain't changeable.
>
> I'd probably agree with calling Fry some bad names, if it weren't for the
> fact you have one of these in Device Manager.

Nope, I don't...that was George's system.

This tells me your problem
> is fixable. They could be totally inept, and install filtering components
> on the computer, which prevent proper USB2 signal transmission, but what
> are the odds of that happening ? I mean, if they managed to make the
> computer work, then they'll also manage to route the USB signals properly
> on the motherboard. The motherboard design has a lot of controlled
> impedance tracks, and there are lots of other things they could screw
> up, which would have caused the computer to crash.
>
> VIA USB 2.0 ENHANCED HOST CONTROLLER
>
> HTH,
> Paul
From: Paul on 6 Sep 2009 00:22
spamme0 wrote:

>
> Nope, I don't...that was George's system.
>

OK, so start with a hardware inventory of your ZX-5360.

What chipset does it use ? What does Everest tell you ?

*******

OK, I can see your system here.

http://www.fryssupport.net/ZX-5360.cfm

VIA K8N800+VT8235M-CE
4- USB 2.0 ports [would be on VT8235M-CE]

Check with Everest, and see if it agrees.

HTH,
Paul
From: spamme0 on 6 Sep 2009 11:03
Paul wrote:
> spamme0 wrote:
>
>>
>> Nope, I don't...that was George's system.
>>
>
> OK, so start with a hardware inventory of your ZX-5360.
>
> What chipset does it use ? What does Everest tell you ?
>
> *******
>
> OK, I can see your system here.
>
> http://www.fryssupport.net/ZX-5360.cfm
>
> VIA K8N800+VT8235M-CE
> 4- USB 2.0 ports [would be on VT8235M-CE]
>
> Check with Everest, and see if it agrees.
>
> HTH,
> Paul


Do programs like Everest actually interrogate the hardware?
Or do they just ask the OS what it installed?

I downloaded the Everest trial and will install it.

I've been using SIW and PC Wizard

SIW gives me these answers:
Under USB ports it finds Via Rev 5 or greater 1106/3038
Under hardware info, it says it's a K8M400 CPU to PCI bridge
and VT8235 PCI to ISA bridge.
Under PCI, it claims to have a VT82xxxxx UHCI USB 1.1 Controller (All
VIA chipsets)


Fry's and SIW disagree over what USB support is provided.
mike
From: Paul on 6 Sep 2009 13:56
spamme0 wrote:
> Paul wrote:
>> spamme0 wrote:
>>
>>>
>>> Nope, I don't...that was George's system.
>>>
>>
>> OK, so start with a hardware inventory of your ZX-5360.
>>
>> What chipset does it use ? What does Everest tell you ?
>>
>> *******
>>
>> OK, I can see your system here.
>>
>> http://www.fryssupport.net/ZX-5360.cfm
>>
>> VIA K8N800+VT8235M-CE
>> 4- USB 2.0 ports [would be on VT8235M-CE]
>>
>> Check with Everest, and see if it agrees.
>>
>> HTH,
>> Paul
>
>
> Do programs like Everest actually interrogate the hardware?
> Or do they just ask the OS what it installed?
>
> I downloaded the Everest trial and will install it.
>
> I've been using SIW and PC Wizard
>
> SIW gives me these answers:
> Under USB ports it finds Via Rev 5 or greater 1106/3038
> Under hardware info, it says it's a K8M400 CPU to PCI bridge
> and VT8235 PCI to ISA bridge.
> Under PCI, it claims to have a VT82xxxxx UHCI USB 1.1 Controller (All
> VIA chipsets)
>
>
> Fry's and SIW disagree over what USB support is provided.
> mike

I was not able to find a specific product page for VT8235M-CE.

What I did do, is check the specs for a few other things
that use VT8235M-CE, and they claim to have 4 USB2 ports as
well.

OK, I went back to the Fry's site, and they've already
answered this question :-) Have a look.

http://www.fryssupport.net/supportZX5360.cfm

"please make sure the �Legacy USB support� option in
the bios advance setup is set to AUTO"

HTH,
Paul
From: spamme0 on 6 Sep 2009 23:02
Paul wrote:
> spamme0 wrote:
>> Paul wrote:
>>> spamme0 wrote:
>>>
>>>>
>>>> Nope, I don't...that was George's system.
>>>>
>>>
>>> OK, so start with a hardware inventory of your ZX-5360.
>>>
>>> What chipset does it use ? What does Everest tell you ?
>>>
>>> *******
>>>
>>> OK, I can see your system here.
>>>
>>> http://www.fryssupport.net/ZX-5360.cfm
>>>
>>> VIA K8N800+VT8235M-CE
>>> 4- USB 2.0 ports [would be on VT8235M-CE]
>>>
>>> Check with Everest, and see if it agrees.
>>>
>>> HTH,
>>> Paul
>>
>>
>> Do programs like Everest actually interrogate the hardware?
>> Or do they just ask the OS what it installed?
>>
>> I downloaded the Everest trial and will install it.
>>
>> I've been using SIW and PC Wizard
>>
>> SIW gives me these answers:
>> Under USB ports it finds Via Rev 5 or greater 1106/3038
>> Under hardware info, it says it's a K8M400 CPU to PCI bridge
>> and VT8235 PCI to ISA bridge.
>> Under PCI, it claims to have a VT82xxxxx UHCI USB 1.1 Controller (All
>> VIA chipsets)
>>
>>
>> Fry's and SIW disagree over what USB support is provided.
>> mike
>
> I was not able to find a specific product page for VT8235M-CE.
>
> What I did do, is check the specs for a few other things
> that use VT8235M-CE, and they claim to have 4 USB2 ports as
> well.
>
> OK, I went back to the Fry's site, and they've already
> answered this question :-) Have a look.
>
> http://www.fryssupport.net/supportZX5360.cfm
>
> "please make sure the �Legacy USB support� option in
> the bios advance setup is set to AUTO"

Yes, that was the first thing I tried.
I previously said that I'd tried that more than once. Tried on/off/auto
nothing works.

Still haven't had a chance to retry deleting drivers in safe mode.
I'll get on it.

I'm wondering if I might have to set the legacy support to auto mode
BEFORE windows gets installed.
PITA to try it, but I don't have a better idea.
mike
>
> HTH,
> Paul
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