Failed Updates for Excel 2003 (KB978474)
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From: bandicoot on 12 Mar 2010 22:07 Hi, Does anybody have any idea why the recent update from MS for Excel (KB978474) would not update and what can I do to get this update through? I keep getting the below message and not much of any description what I could do. The problem is that: 1. After failure, the Windows Update does not stop (unless I turn it off manually) and still tries to install this update 2. After each update Excel is somehow corrupted or uninstalled. After attempt to start it, it reinstalls and than runs seemingly OK. I seem to be unable to break this vicious circle. I tried to reinstall Excel 2003 but this did not change a thing. I also tried to install Excel 2007 on this PC to replace Excel 2003 but this did not stop attempts to update the Excel 2003 either!!! So I uninstalled Excel 2007 and re-installed Excel 2003. Still same thing. It tries to update it, but it fails. And Excel after that must be reinstalled (does not take a lot of time but it is just wrong). Interesting thing is that other updates in this recent batch from MS went through OK (I think there were tow more). On my other PC all of these updates went OK. But I cannot find any difference in how it is installed on both computers. I would swear it is identical installation, but obviously I must be wrong. Something is different. Would anyone have an idea what that could be? +++++++++++ Failed Updates For help installing an update successfully, see the solution under each problem description. Problem: Please check your update history for a description. Microsoft Office 2003 Security Update for Microsoft Office Excel 2003 (KB978474) ++++++++++++ ...and under description page I can only see the Failed Status for update with no description of the problem. -- hooroo
From: PA Bear [MS MVP] on 13 Mar 2010 02:27 See the "How to obtain help" section of http://support.microsoft.com/kb/978474 For home users, no-charge support is available by calling 1-866-PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB978474). Or you can... Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 The Consumer Security Support home page & Microsoft Update Solution Center also offer support options https://consumersecuritysupport.microsoft.com/ http://support.microsoft.com/ph/6527#tab3 For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 bandicoot wrote: > Hi, > > Does anybody have any idea why the recent update from MS for Excel > (KB978474) would not update and what can I do to get this update through? > > I keep getting the below message and not much of any description what I > could do. > The problem is that: > 1. After failure, the Windows Update does not stop (unless I turn it off > manually) and still tries to install this update > 2. After each update Excel is somehow corrupted or uninstalled. After > attempt to start it, it reinstalls and than runs seemingly OK. > > I seem to be unable to break this vicious circle. > I tried to reinstall Excel 2003 but this did not change a thing. > I also tried to install Excel 2007 on this PC to replace Excel 2003 but > this > did not stop attempts to update the Excel 2003 either!!! > So I uninstalled Excel 2007 and re-installed Excel 2003. > Still same thing. It tries to update it, but it fails. And Excel after > that > must be reinstalled (does not take a lot of time but it is just wrong). > > Interesting thing is that other updates in this recent batch from MS went > through OK (I think there were tow more). > > On my other PC all of these updates went OK. > But I cannot find any difference in how it is installed on both computers. > I > would swear it is identical installation, but obviously I must be wrong. > Something is different. > > Would anyone have an idea what that could be? > > > +++++++++++ > Failed Updates > > For help installing an update successfully, see the solution under each > problem description. > > Problem: Please check your update history for a description. > > Microsoft Office 2003 > Security Update for Microsoft Office Excel 2003 (KB978474) > > ++++++++++++ > > ..and under description page I can only see the Failed Status for update > with no description of the problem.
From: MowGreen on 13 Mar 2010 16:30 Uninstall the update. Then ignore the prompt to reinstall it again from automatic updates or, stop the update service and clear out the contents of Windows\Software Distribution\Download. Then manually download the update from the links on this page: http://support.microsoft.com/kb/978474 Look under the " Known issues with this security update " heading for the indirect and direct download links. *Save it*, then install it with *all* programs and browsers closed. If no joy, then use the links to CSS for no-charge assistance that PABear posted. MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked bandicoot wrote: > Hi, > > Does anybody have any idea why the recent update from MS for Excel > (KB978474) would not update and what can I do to get this update through? > > I keep getting the below message and not much of any description what I > could do. > The problem is that: > 1. After failure, the Windows Update does not stop (unless I turn it off > manually) and still tries to install this update > 2. After each update Excel is somehow corrupted or uninstalled. After > attempt to start it, it reinstalls and than runs seemingly OK. > > I seem to be unable to break this vicious circle. > I tried to reinstall Excel 2003 but this did not change a thing. > I also tried to install Excel 2007 on this PC to replace Excel 2003 but this > did not stop attempts to update the Excel 2003 either!!! > So I uninstalled Excel 2007 and re-installed Excel 2003. > Still same thing. It tries to update it, but it fails. And Excel after that > must be reinstalled (does not take a lot of time but it is just wrong). > > Interesting thing is that other updates in this recent batch from MS went > through OK (I think there were tow more). > > On my other PC all of these updates went OK. > But I cannot find any difference in how it is installed on both computers. I > would swear it is identical installation, but obviously I must be wrong. > Something is different. > > Would anyone have an idea what that could be? > > > +++++++++++ > Failed Updates > > For help installing an update successfully, see the solution under each > problem description. > > Problem: Please check your update history for a description. > > Microsoft Office 2003 > Security Update for Microsoft Office Excel 2003 (KB978474) > > ++++++++++++ > > ..and under description page I can only see the Failed Status for update > with no description of the problem.
From: Keith on 16 Mar 2010 03:13 Folks, I eventually managed to get this update installed. I downloaded the update installation file, cleaned out the Windows\Software Distribution\Download folder and quit all programs before running the update, all as mentioned above by MowGreen. The update then failed with error 1402 that it couldn't update registry key H_Key_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS. Checked this folder out and found no permissions had been allocated. Only when I gave the group 'Everyone' full permissions on folders IMAIL, MAPI and MSFS did the update succeed. Hope this helps someone. --- frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Failed-Updates-for-Excel-2003-KB978474
From: bandicoot on 20 Mar 2010 04:59 Well, I have tried that: 1. I downloaded the file manually 2. I cleaned that directory from all the failed downloads 3. and updated the file manually by Run What happened was: after the update finished I got the Office 2003 Setup window up telling me that Offcie Setup i configuring my files. After a while I got the Microsoft Office Proffesional Edition 2003 window with errorr message as follows: Error 1904. Setup cannot register module C:\Program Files\Microsoft\Office\OFFICE!!\1033MSRCLR40.DLL. If you click "Canel" ..." and so on. Shortly it suggests that I reinstall or repair Office 2003. So I did but I keep receieving this message again and again. Now, the interesting part is that my Excel2003 seems to be working, at least so far as normal. Also Windows Update stpped trying to download this terrible update. However the list of updates in that webpage does not apper to recognise the fact that I upodated it manually. Therefore my new two questions: 1. Is there a way to check that this last security update has been actually installed and it's working? 2. What is that file responsible for that I keep receiving the error message while repairing the setup for MS office Proff 2003? -- hooroo "Keith" wrote: > Folks, > I eventually managed to get this update installed. I downloaded the update installation file, cleaned out the Windows\Software Distribution\Download folder and quit all programs before running the update, all as mentioned above by MowGreen. > The update then failed with error 1402 that it couldn't update registry key H_Key_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS. > Checked this folder out and found no permissions had been allocated. Only when I gave the group 'Everyone' full permissions on folders IMAIL, MAPI and MSFS did the update succeed. Hope this helps someone. > > --- > frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Failed-Updates-for-Excel-2003-KB978474 > . >
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