Failed Windows Update - Win 2K3 WE - Error code 0x80070005
in [Windows Update]
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From: dallasja on 4 Jan 2010 09:05 I am also having this exact same problem. Same error message in update log and also cannot delete the files/directory with an access denied error. I have 4 Win2k3 servers and this is the only one with the problem. I am logged on as administrator, but still no luck to delete the file. No firewall but I do have AV. I don't believe it is the AV since it's idential to the other 4 servers not having a problem. I have been searching for hours/days for this problem. Please if anyone has any insight I would greatly appreciate it! Can't keep my server up to date until this is fixed. Thanks! -- Susie "Michael M Mason" wrote: > "Bill H" <BillH(a)discussions.microsoft.com> wrote: > > There are 5 updates that have failed: > > > > The following updates were not installed: > > Security Update for Windows Media Format Runtime 9.5 for Windows Server > > 2003 > > (KB954155) > > Security Update for Windows Server 2003 (KB974571) > > Security Update for Windows Server 2003 (KB969059) > > Update for Windows Server 2003 (KB968389) > > Security Update for Windows Server 2003 (KB969947) > > > > With the following error code: > > > > Installation Failure > > Error Code: 0x80070005 > > I am having the same problem but on a standard W2K3 server. In my case the > updates are KB969947 and KB942831. > > From reading the log it looks to me that the problem is caused by some files > with paths like this, except the folder name indicated by "xxxxx" will > actually be something that looks like a 32-digit hexadecimal number:- > > C:\WINDOWS\SoftwareDistribution\Download\xxxxx\update\update.url > > I thought it would help if I deleted theses files--but I can't delete them. > I can't rename the directory they're in, or the directory above that, or the > one above that! I get an Access Denied message, possibly because some > process is using these files/directories. > > Like you, I'd very much appreciate any suggestions as to what to do next. > > -- > Michael > > . >
From: Robert Aldwinckle on 4 Jan 2010 12:54 "dallasja" <dallasja(a)discussions.microsoft.com> wrote in message news:3D387E38-FCAE-478D-ACE8-D70E492CE4D1(a)microsoft.com... >I am also having this exact same problem. Same error message in update log Which log? If it is the install log what's the context? If there is insufficient context in the install log (or any other diagnostics that the install creates, such as an entry in the event log) you could supplement whatever diagnostics are being created by using ProcMon. Note that you can infer the write of specific log records in the trace based on the sequence of the writes and their lengths. You can use Notepad to determine the length of a log record. HTH Robert Aldwinckle --- > and also cannot delete the files/directory with an access denied error. I > have 4 Win2k3 servers and this is the only one with the problem. I am logged > on as administrator, but still no luck to delete the file. No firewall but I > do have AV. I don't believe it is the AV since it's idential to the other 4 > servers not having a problem. > > I have been searching for hours/days for this problem. > > Please if anyone has any insight I would greatly appreciate it! Can't keep > my server up to date until this is fixed. > > Thanks! > -- > Susie > > > "Michael M Mason" wrote: > >> "Bill H" <BillH(a)discussions.microsoft.com> wrote: >> > There are 5 updates that have failed: >> > >> > The following updates were not installed: >> > Security Update for Windows Media Format Runtime 9.5 for Windows Server >> > 2003 >> > (KB954155) >> > Security Update for Windows Server 2003 (KB974571) >> > Security Update for Windows Server 2003 (KB969059) >> > Update for Windows Server 2003 (KB968389) >> > Security Update for Windows Server 2003 (KB969947) >> > >> > With the following error code: >> > >> > Installation Failure >> > Error Code: 0x80070005 >> >> I am having the same problem but on a standard W2K3 server. In my case the >> updates are KB969947 and KB942831. >> >> From reading the log it looks to me that the problem is caused by some files >> with paths like this, except the folder name indicated by "xxxxx" will >> actually be something that looks like a 32-digit hexadecimal number:- >> >> C:\WINDOWS\SoftwareDistribution\Download\xxxxx\update\update.url >> >> I thought it would help if I deleted theses files--but I can't delete them. >> I can't rename the directory they're in, or the directory above that, or the >> one above that! I get an Access Denied message, possibly because some >> process is using these files/directories. >> >> Like you, I'd very much appreciate any suggestions as to what to do next. >> >> -- >> Michael >> >> . >>
From: dallasja on 6 Jan 2010 11:10 Errors are recorded in the windowsupdate.log, updates will not download. Error code reported from Windows update site is error code 0x80070005. In the the windowsupdate.log the same error code is being reported. Apparently it has to do with copying/deleting updates in the %system%/SoftwareDistribution/download directory. As indicated in the 2 posts above there is the error reported in the windowsupdate.log. If you try to manually delete the folder and file and access denied message appears. Can't delte it, can't download updates in order to install. This is a huge problem since I can't keep the server up to date with security updates. I have 4 other servers, all same OS, that are not experiencing this problem. Really need help with this. -- Susie "Robert Aldwinckle" wrote: > > "dallasja" <dallasja(a)discussions.microsoft.com> wrote in message news:3D387E38-FCAE-478D-ACE8-D70E492CE4D1(a)microsoft.com... > > >I am also having this exact same problem. Same error message in update log > > > Which log? If it is the install log what's the context? If there is insufficient > context in the install log (or any other diagnostics that the install creates, > such as an entry in the event log) you could supplement whatever diagnostics > are being created by using ProcMon. Note that you can infer the write > of specific log records in the trace based on the sequence of the writes > and their lengths. You can use Notepad to determine the length of a log record. > > > HTH > > Robert Aldwinckle > --- > > > > and also cannot delete the files/directory with an access denied error. I > > have 4 Win2k3 servers and this is the only one with the problem. I am logged > > on as administrator, but still no luck to delete the file. No firewall but I > > do have AV. I don't believe it is the AV since it's idential to the other 4 > > servers not having a problem. > > > > I have been searching for hours/days for this problem. > > > > Please if anyone has any insight I would greatly appreciate it! Can't keep > > my server up to date until this is fixed. > > > > Thanks! > > -- > > Susie > > > > > > "Michael M Mason" wrote: > > > >> "Bill H" <BillH(a)discussions.microsoft.com> wrote: > >> > There are 5 updates that have failed: > >> > > >> > The following updates were not installed: > >> > Security Update for Windows Media Format Runtime 9.5 for Windows Server > >> > 2003 > >> > (KB954155) > >> > Security Update for Windows Server 2003 (KB974571) > >> > Security Update for Windows Server 2003 (KB969059) > >> > Update for Windows Server 2003 (KB968389) > >> > Security Update for Windows Server 2003 (KB969947) > >> > > >> > With the following error code: > >> > > >> > Installation Failure > >> > Error Code: 0x80070005 > >> > >> I am having the same problem but on a standard W2K3 server. In my case the > >> updates are KB969947 and KB942831. > >> > >> From reading the log it looks to me that the problem is caused by some files > >> with paths like this, except the folder name indicated by "xxxxx" will > >> actually be something that looks like a 32-digit hexadecimal number:- > >> > >> C:\WINDOWS\SoftwareDistribution\Download\xxxxx\update\update.url > >> > >> I thought it would help if I deleted theses files--but I can't delete them. > >> I can't rename the directory they're in, or the directory above that, or the > >> one above that! I get an Access Denied message, possibly because some > >> process is using these files/directories. > >> > >> Like you, I'd very much appreciate any suggestions as to what to do next. > >> > >> -- > >> Michael > >> > >> . > >> > > > . >
From: dallasja on 6 Jan 2010 11:23 Additionally here is the contents of the windowsupdate.log where it indicates failure: DnldMgr * Call ID = {A9DC61A1-77BC-42E7-BAD2-8D1E89653C50} DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} DnldMgr * Updates to download = 1 Agent * Title = Update for Windows Server 2003 (KB970430) Agent * UpdateId = {F715AC14-D7C3-4A56-94CF-2ED2D4C8E4E7}.101 Agent * Bundles 1 updates: Agent * {018044FD-2C40-45D7-B19A-387FFE22BFE0}.101 AU # Pending download calls = 1 AU <<## SUBMITTED ## AU: Download updates DnldMgr *********** DnldMgr: New download job [UpdateId = {018044FD-2C40-45D7-B19A-387FFE22BFE0}.101] *********** DnldMgr * Queueing update for download handler request generation. DnldMgr Generating download request for update {018044FD-2C40-45D7-B19A-387FFE22BFE0}.101 Misc FATAL: Failed to delete file C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 0 retries Misc FATAL: Failed to copy file from C:\WINDOWS\SoftwareDistribution\Download\cde25826497059fb19f95ebab00b0ea9\update\update.url to C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 10 retries Misc FATAL: Failed to delete file C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 0 retries DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: SusCopyDirectoryContents failed with 0x80070005. DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80070005. DnldMgr Error 0x80070005 occurred while downloading update; notifying dependent calls. Agent ********* Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates] Agent ************* AU >>## RESUMED ## AU: Download update [UpdateId = {F715AC14-D7C3-4A56-94CF-2ED2D4C8E4E7}] AU # WARNING: Download failed, error = 0x80070005 -- Susie "dallasja" wrote: > Errors are recorded in the windowsupdate.log, updates will not download. > Error code reported from Windows update site is error code 0x80070005. In > the the windowsupdate.log the same error code is being reported. > > Apparently it has to do with copying/deleting updates in the > %system%/SoftwareDistribution/download directory. As indicated in the 2 > posts above there is the error reported in the windowsupdate.log. If you try > to manually delete the folder and file and access denied message appears. > Can't delte it, can't download updates in order to install. This is a huge > problem since I can't keep the server up to date with security updates. > > I have 4 other servers, all same OS, that are not experiencing this problem. > Really need help with this. > -- > Susie > > > "Robert Aldwinckle" wrote: > > > > > "dallasja" <dallasja(a)discussions.microsoft.com> wrote in message news:3D387E38-FCAE-478D-ACE8-D70E492CE4D1(a)microsoft.com... > > > > >I am also having this exact same problem. Same error message in update log > > > > > > Which log? If it is the install log what's the context? If there is insufficient > > context in the install log (or any other diagnostics that the install creates, > > such as an entry in the event log) you could supplement whatever diagnostics > > are being created by using ProcMon. Note that you can infer the write > > of specific log records in the trace based on the sequence of the writes > > and their lengths. You can use Notepad to determine the length of a log record. > > > > > > HTH > > > > Robert Aldwinckle > > --- > > > > > > > and also cannot delete the files/directory with an access denied error. I > > > have 4 Win2k3 servers and this is the only one with the problem. I am logged > > > on as administrator, but still no luck to delete the file. No firewall but I > > > do have AV. I don't believe it is the AV since it's idential to the other 4 > > > servers not having a problem. > > > > > > I have been searching for hours/days for this problem. > > > > > > Please if anyone has any insight I would greatly appreciate it! Can't keep > > > my server up to date until this is fixed. > > > > > > Thanks! > > > -- > > > Susie > > > > > > > > > "Michael M Mason" wrote: > > > > > >> "Bill H" <BillH(a)discussions.microsoft.com> wrote: > > >> > There are 5 updates that have failed: > > >> > > > >> > The following updates were not installed: > > >> > Security Update for Windows Media Format Runtime 9.5 for Windows Server > > >> > 2003 > > >> > (KB954155) > > >> > Security Update for Windows Server 2003 (KB974571) > > >> > Security Update for Windows Server 2003 (KB969059) > > >> > Update for Windows Server 2003 (KB968389) > > >> > Security Update for Windows Server 2003 (KB969947) > > >> > > > >> > With the following error code: > > >> > > > >> > Installation Failure > > >> > Error Code: 0x80070005 > > >> > > >> I am having the same problem but on a standard W2K3 server. In my case the > > >> updates are KB969947 and KB942831. > > >> > > >> From reading the log it looks to me that the problem is caused by some files > > >> with paths like this, except the folder name indicated by "xxxxx" will > > >> actually be something that looks like a 32-digit hexadecimal number:- > > >> > > >> C:\WINDOWS\SoftwareDistribution\Download\xxxxx\update\update.url > > >> > > >> I thought it would help if I deleted theses files--but I can't delete them. > > >> I can't rename the directory they're in, or the directory above that, or the > > >> one above that! I get an Access Denied message, possibly because some > > >> process is using these files/directories. > > >> > > >> Like you, I'd very much appreciate any suggestions as to what to do next. > > >> > > >> -- > > >> Michael > > >> > > >> . > > >> > > > > > > . > >
From: sbogar on 13 Jan 2010 10:26 You can use ProcessExplorer to find out which files have update.url locked and then kill those processes to unlock the file so you can delete it. In my case, cidaemon.exe was the offending culprit... -enjoy! "dallasja" wrote: > Additionally here is the contents of the windowsupdate.log where it indicates > failure: > > DnldMgr * Call ID = {A9DC61A1-77BC-42E7-BAD2-8D1E89653C50} > DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit > proxy = 0, Proxy session id = -1, ServiceId = > {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} > DnldMgr * Updates to download = 1 > Agent * Title = Update for Windows Server 2003 (KB970430) > Agent * UpdateId = {F715AC14-D7C3-4A56-94CF-2ED2D4C8E4E7}.101 > Agent * Bundles 1 updates: > Agent * {018044FD-2C40-45D7-B19A-387FFE22BFE0}.101 > AU # Pending download calls = 1 > AU <<## SUBMITTED ## AU: Download updates > DnldMgr *********** DnldMgr: New download job [UpdateId = > {018044FD-2C40-45D7-B19A-387FFE22BFE0}.101] *********** > DnldMgr * Queueing update for download handler request generation. > DnldMgr Generating download request for update > {018044FD-2C40-45D7-B19A-387FFE22BFE0}.101 > Misc FATAL: Failed to delete file > C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 0 retries > Misc FATAL: Failed to copy file from > C:\WINDOWS\SoftwareDistribution\Download\cde25826497059fb19f95ebab00b0ea9\update\update.url > to > C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 10 retries > Misc FATAL: Failed to delete file > C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 0 retries > DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: > SusCopyDirectoryContents failed with 0x80070005. > DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: > GenerateDownloadRequest failed with 0x80070005. > DnldMgr Error 0x80070005 occurred while downloading update; notifying > dependent calls. > Agent ********* > Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates] > Agent ************* > AU >>## RESUMED ## AU: Download update [UpdateId = > {F715AC14-D7C3-4A56-94CF-2ED2D4C8E4E7}] > AU # WARNING: Download failed, error = 0x80070005 > > -- > Susie > > > "dallasja" wrote: > > > Errors are recorded in the windowsupdate.log, updates will not download. > > Error code reported from Windows update site is error code 0x80070005. In > > the the windowsupdate.log the same error code is being reported. > > > > Apparently it has to do with copying/deleting updates in the > > %system%/SoftwareDistribution/download directory. As indicated in the 2 > > posts above there is the error reported in the windowsupdate.log. If you try > > to manually delete the folder and file and access denied message appears. > > Can't delte it, can't download updates in order to install. This is a huge > > problem since I can't keep the server up to date with security updates. > > > > I have 4 other servers, all same OS, that are not experiencing this problem. > > Really need help with this. > > -- > > Susie > > > > > > "Robert Aldwinckle" wrote: > > > > > > > > "dallasja" <dallasja(a)discussions.microsoft.com> wrote in message news:3D387E38-FCAE-478D-ACE8-D70E492CE4D1(a)microsoft.com... > > > > > > >I am also having this exact same problem. Same error message in update log > > > > > > > > > Which log? If it is the install log what's the context? If there is insufficient > > > context in the install log (or any other diagnostics that the install creates, > > > such as an entry in the event log) you could supplement whatever diagnostics > > > are being created by using ProcMon. Note that you can infer the write > > > of specific log records in the trace based on the sequence of the writes > > > and their lengths. You can use Notepad to determine the length of a log record. > > > > > > > > > HTH > > > > > > Robert Aldwinckle > > > --- > > > > > > > > > > and also cannot delete the files/directory with an access denied error. I > > > > have 4 Win2k3 servers and this is the only one with the problem. I am logged > > > > on as administrator, but still no luck to delete the file. No firewall but I > > > > do have AV. I don't believe it is the AV since it's idential to the other 4 > > > > servers not having a problem. > > > > > > > > I have been searching for hours/days for this problem. > > > > > > > > Please if anyone has any insight I would greatly appreciate it! Can't keep > > > > my server up to date until this is fixed. > > > > > > > > Thanks! > > > > -- > > > > Susie > > > > > > > > > > > > "Michael M Mason" wrote: > > > > > > > >> "Bill H" <BillH(a)discussions.microsoft.com> wrote: > > > >> > There are 5 updates that have failed: > > > >> > > > > >> > The following updates were not installed: > > > >> > Security Update for Windows Media Format Runtime 9.5 for Windows Server > > > >> > 2003 > > > >> > (KB954155) > > > >> > Security Update for Windows Server 2003 (KB974571) > > > >> > Security Update for Windows Server 2003 (KB969059) > > > >> > Update for Windows Server 2003 (KB968389) > > > >> > Security Update for Windows Server 2003 (KB969947) > > > >> > > > > >> > With the following error code: > > > >> > > > > >> > Installation Failure > > > >> > Error Code: 0x80070005 > > > >> > > > >> I am having the same problem but on a standard W2K3 server. In my case the > > > >> updates are KB969947 and KB942831. > > > >> > > > >> From reading the log it looks to me that the problem is caused by some files > > > >> with paths like this, except the folder name indicated by "xxxxx" will > > > >> actually be something that looks like a 32-digit hexadecimal number:- > > > >> > > > >> C:\WINDOWS\SoftwareDistribution\Download\xxxxx\update\update.url > > > >> > > > >> I thought it would help if I deleted theses files--but I can't delete them. > > > >> I can't rename the directory they're in, or the directory above that, or the > > > >> one above that! I get an Access Denied message, possibly because some > > > >> process is using these files/directories. > > > >> > > > >> Like you, I'd very much appreciate any suggestions as to what to do next. > > > >> > > > >> -- > > > >> Michael > > > >> > > > >> . > > > >> > > > > > > > > > . > > >
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