windowsupdate log : error 0x8024000b [Windows Update]

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From: Chris Dupont on 3 Jan 2010 15:10

Hello,

When trying to update via the windows update site, the green bar bar
just keeps on scrolling endlessly....

I found the following info in my windowsupdate.log (does anyone has any
idea what might be the problem here?) :

2010-01-03 21:09:34:390 1424 808 Agent WARNING: Failed to evaluate Installed
rule, updateId = {02FF0A91-FC2F-4218-AAF5-D28FDD327581}.105, hr = 80080005
2010-01-03 21:09:34:390 1424 808 PT WARNING:
CAgentUpdateManager::DetectForUpdates failed: 0x8024000b
2010-01-03 21:09:34:390 1424 808 PT WARNING: Sync of Updates: 0x8024000b
2010-01-03 21:09:34:390 1424 808 PT WARNING: SyncServerUpdatesInternal
failed: 0x8024000b
2010-01-03 21:09:34:390 1424 808 Agent * WARNING: Failed to synchronize,
error = 0x8024000B
2010-01-03 21:09:34:562 1424 808 Agent * WARNING: Exit code = 0x8024000B
2010-01-03 21:09:34:562 1424 808 Agent *********
2010-01-03 21:09:34:562 1424 808 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2010-01-03 21:09:34:562 1424 808 Agent *************
2010-01-03 21:09:34:562 1424 808 Agent WARNING: WU client failed Searching
for update with error 0x8024000b
2010-01-03 21:09:34:578 3544 380 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2010-01-03 21:09:34:578 3544 380 COMAPI - Updates found = 0
2010-01-03 21:09:34:578 3544 380 COMAPI - WARNING: Exit code = 0x00000000,
Result code = 0x8024000B
2010-01-03 21:09:34:578 3544 380 COMAPI ---------
2010-01-03 21:09:34:578 3544 380 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2010-01-03 21:09:34:578 3544 380 COMAPI -------------
2010-01-03 21:09:34:578 3544 c7c COMAPI -------------
2010-01-03 21:09:34:578 3544 c7c COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2010-01-03 21:09:34:578 3544 c7c COMAPI ---------
2010-01-03 21:09:34:593 1424 808 Agent *************
2010-01-03 21:09:34:593 1424 808 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2010-01-03 21:09:34:593 1424 808 Agent *********
2010-01-03 21:09:34:593 1424 808 Agent * Online = No; Ignore download
priority = No
2010-01-03 21:09:34:593 1424 808 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 1"
2010-01-03 21:09:34:593 1424 808 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-01-03 21:09:34:593 1424 808 Agent * Search Scope = {Machine}
2010-01-03 21:09:34:593 3544 c7c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2010-01-03 21:09:34:906 1424 808 Agent * WARNING: Exit code = 0x8024000B
2010-01-03 21:09:34:906 1424 808 Agent *********
2010-01-03 21:09:34:906 1424 808 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2010-01-03 21:09:34:906 1424 808 Agent *************
2010-01-03 21:09:34:906 1424 808 Agent WARNING: WU client failed Searching
for update with error 0x8024000b
2010-01-03 21:09:34:906 1424 b30 Agent WARNING: WU client fails to call back
to search call {7A29DE6E-891E-4DFA-BFC3-7E7F33900655} with error 0x8024000c

From: Shenan Stanley on 3 Jan 2010 15:33

From: Chris Dupont on 3 Jan 2010 16:16

OS is Windows XP Pro SP3

"Shenan Stanley" <newshelper(a)gmail.com> schreef in bericht
news:eUOTQQLjKHA.2160(a)TK2MSFTNGP02.phx.gbl...
>
> Chris Dupont wrote:
>> When trying to update via the windows update site, the green bar bar
>> just keeps on scrolling endlessly....
>>
>> I found the following info in my windowsupdate.log (does anyone
>> has any idea what might be the problem here?) :
>>
>>
>> 2010-01-03 21:09:34:390 1424 808 Agent WARNING: Failed to evaluate
>> Installed rule, updateId =
>> {02FF0A91-FC2F-4218-AAF5-D28FDD327581}.105, hr = 80080005
>> 2010-01-03 21:09:34:390 1424 808 PT WARNING:
>> CAgentUpdateManager::DetectForUpdates failed: 0x8024000b 2010-01-03
>> 21:09:34:390 1424 808 PT WARNING: Sync of Updates: 0x8024000b
>> 2010-01-03 21:09:34:390 1424 808 PT WARNING:
>> SyncServerUpdatesInternal failed: 0x8024000b 2010-01-03
>> 21:09:34:390 1424 808 Agent * WARNING: Failed to synchronize,
>> error = 0x8024000B 2010-01-03 21:09:34:562 1424 808 Agent *
>> WARNING: Exit code = 0x8024000B 2010-01-03 21:09:34:562 1424 808
> <snipped>
>
>
> Please give your OS information. Here's some tips on how to get
> very specific:
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story. Post _both_ in response
> to this message verbatim. No paraphrasing - instead - ensure
> character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to find
> out. Open Internet Explorer and while that is in-focus, press and hold
> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> (just once, no holding) the "H" key. Now, with the "ALT" key still
> pressed, press (just once, no holding) the "A" key. That will bring up
> the "About Internet Explorer" window. It will give you the exact version
> you are using - repeat what you see there in response to this message.
>
> How to determine whether a computer is running a 32-bit version or
> 64-bit version of the Windows operating system
> http://support.microsoft.com/kb/827218
>
> All that can be important in solving your specific issues.
>
> Since I do not yet have this information from you, I can only suggest
> some basic stuff and some stuff with caveats that you will have to
> determine (based off the information you collect and share using the
> above methods) which you need/should/could do.
>
> Basic stuff:
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> You also should run a full CHKDSK and defragmentation. How you do
> this will depend on your OS.
>
> Windows XP CHKDSK:
> http://support.microsoft.com/kb/315265
>
> Windows Vista CHKDSK:
> http://www.windows-help-central.com/windows-vista-chkdsk.html
>
> Windows XP Defragmentation:
> http://support.microsoft.com/kb/314848
>
> Windows Vista Defragmentation:
> http://windows.microsoft.com/en-us/windows-vista/Improve-performance-by-defragmenting-your-hard-disk
>
>
> Continue by fixing your Windows Update system...
>
> 32-bit Operating System:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> ... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done. Close/exit and
> reboot when it is.
>
> 64-bit Windows Vista:
>
> Download, install and run...
>
> System Update Readiness Tool for x64-based Systems
> http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064
>
>
> Reboot and logon as administrative user.
>
> Try to get updates.
>
> Come back and let us know.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>

From: Shenan Stanley on 3 Jan 2010 16:32

Chris Dupont wrote:
> When trying to update via the windows update site, the green bar bar
> just keeps on scrolling endlessly....
>
> I found the following info in my windowsupdate.log (does anyone
> has any idea what might be the problem here?) :
>
>
> 2010-01-03 21:09:34:390 1424 808 Agent WARNING: Failed to evaluate
> Installed rule, updateId =
> {02FF0A91-FC2F-4218-AAF5-D28FDD327581}.105, hr = 80080005
> 2010-01-03 21:09:34:390 1424 808 PT WARNING:
> CAgentUpdateManager::DetectForUpdates failed: 0x8024000b 2010-01-03
> 21:09:34:390 1424 808 PT WARNING: Sync of Updates: 0x8024000b
> 2010-01-03 21:09:34:390 1424 808 PT WARNING:
> SyncServerUpdatesInternal failed: 0x8024000b 2010-01-03
> 21:09:34:390 1424 808 Agent * WARNING: Failed to synchronize,
> error = 0x8024000B 2010-01-03 21:09:34:562 1424 808 Agent *
> WARNING: Exit code = 0x8024000B 2010-01-03 21:09:34:562 1424 808
<snipped>

Shenan Stanley wrote:
> Please give your OS information. Here's some tips on how to get
> very specific:
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the
> general (Operating System name and edition) while the line starting
> with the word "version" will give you the rest of the story. Post
> _both_ in response to this message verbatim. No paraphrasing -
> instead - ensure character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to
> find out. Open Internet Explorer and while that is in-focus, press
> and hold the "ALT" key on your keyboard. With the "ALT" key still
> pressed, press (just once, no holding) the "H" key. Now, with the
> "ALT" key still pressed, press (just once, no holding) the "A"
> key. That will bring up the "About Internet Explorer" window. It
> will give you the exact version you are using - repeat what you see
> there in response to this message.
> How to determine whether a computer is running a 32-bit version or
> 64-bit version of the Windows operating system
> http://support.microsoft.com/kb/827218
>
> All that can be important in solving your specific issues.
>
> Since I do not yet have this information from you, I can only
> suggest some basic stuff and some stuff with caveats that you will
> have to determine (based off the information you collect and share
> using the above methods) which you need/should/could do.
>
> Basic stuff:
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the
> following (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the
> following (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> You may find nothing, you may find only cookies, you may think it
> is a waste of time - but if you do all this and report back here
> with what you do/don't find as you are doing all of it - you are
> adding more pieces to the puzzle and the entire picture just may
> become clearer and your problem resolved.
>
> You also should run a full CHKDSK and defragmentation. How you do
> this will depend on your OS.
>
> Windows XP CHKDSK:
> http://support.microsoft.com/kb/315265
>
> Windows Vista CHKDSK:
> http://www.windows-help-central.com/windows-vista-chkdsk.html
>
> Windows XP Defragmentation:
> http://support.microsoft.com/kb/314848
>
> Windows Vista Defragmentation:
> http://windows.microsoft.com/en-us/windows-vista/Improve-performance-by-defragmenting-your-hard-disk
>
>
> Continue by fixing your Windows Update system...
>
> 32-bit Operating System:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> ... and click on the "Microsoft Fix it" icon. When asked, select
> "RUN", both times. Check the "I agree" box and click on "Next". Check the
> box for "Run aggressive options (not recommended)" and
> click "Next". Let it finish up and follow the prompts until it is done.
> Close/exit
> and reboot when it is.
>
> 64-bit Windows Vista:
>
> Download, install and run...
>
> System Update Readiness Tool for x64-based Systems
> http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064
>
>
> Reboot and logon as administrative user.
>
> Try to get updates.
>
> Come back and let us know.

Chris Dupont wrote:
> OS is Windows XP Pro SP3

Although I appreciate the partial information...

I provided the methods for getting much more detailed information for a
reason. *grin*

We now can assume safely you have Windows XP Professional (32-bit) with
something you think is SP3 (although I have seen people still running and
installing the beta/pre-release versions of SP3 as recently as a few months
ago - thus why I ask and direct you to get the "VERSION" information.)
Still no idea what Internet Explorer version you are utilizing. ;-)

Given what you have thus far, the instructions change to this:

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

You also should run a full CHKDSK and defragmentation.

Windows XP CHKDSK:
http://support.microsoft.com/kb/315265

Windows XP Defragmentation:
http://support.microsoft.com/kb/314848

Reboot and logon as administrative user.

Continue by fixing your Windows Update system...

32-bit Operating System:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

Reboot and logon as administrative user.

Visit http://windowsupdate.microsoft.com/ in Internet Explorer and
select to do a CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.

Then - when done - let everyone here know if it worked for you - or if
you have more issues.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

From: PA Bear [MS MVP] on 3 Jan 2010 16:26

Error message when you try to install updates from the Windows Update or
Microsoft Update Web site: "0x8024000B":
http://support.microsoft.com/kb/958040

Chris Dupont wrote:
> OS is Windows XP Pro SP3
>
>
> "Shenan Stanley" <newshelper(a)gmail.com> schreef in bericht
> news:eUOTQQLjKHA.2160(a)TK2MSFTNGP02.phx.gbl...
>>
>> Chris Dupont wrote:
>>> When trying to update via the windows update site, the green bar bar
>>> just keeps on scrolling endlessly....
>>>
>>> I found the following info in my windowsupdate.log (does anyone
>>> has any idea what might be the problem here?) :
>>>
>>>
>>> 2010-01-03 21:09:34:390 1424 808 Agent WARNING: Failed to evaluate
>>> Installed rule, updateId =
>>> {02FF0A91-FC2F-4218-AAF5-D28FDD327581}.105, hr = 80080005
>>> 2010-01-03 21:09:34:390 1424 808 PT WARNING:
>>> CAgentUpdateManager::DetectForUpdates failed: 0x8024000b 2010-01-03
>>> 21:09:34:390 1424 808 PT WARNING: Sync of Updates: 0x8024000b
>>> 2010-01-03 21:09:34:390 1424 808 PT WARNING:
>>> SyncServerUpdatesInternal failed: 0x8024000b 2010-01-03
>>> 21:09:34:390 1424 808 Agent * WARNING: Failed to synchronize,
>>> error = 0x8024000B 2010-01-03 21:09:34:562 1424 808 Agent *
>>> WARNING: Exit code = 0x8024000B 2010-01-03 21:09:34:562 1424 808
>>> <snipped>
>>
>>
>> Please give your OS information. Here's some tips on how to get
>> very specific:
>>
>> Start button --> RUN
>> (no "RUN"? Press the "Windows Key" + R on your keyboard)
>> --> type in:
>> winver
>> --> Click OK.
>>
>> The picture at the top of the window that opens will give you the general
>> (Operating System name and edition) while the line starting with the word
>> "version" will give you the rest of the story. Post _both_ in response
>> to this message verbatim. No paraphrasing - instead - ensure
>> character-for-character copying.
>>
>> What version of Internet Explorer are you currently using? Easy to find
>> out. Open Internet Explorer and while that is in-focus, press and hold
>> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
>> (just once, no holding) the "H" key. Now, with the "ALT" key still
>> pressed, press (just once, no holding) the "A" key. That will bring up
>> the "About Internet Explorer" window. It will give you the exact version
>> you are using - repeat what you see there in response to this message.
>>
>> How to determine whether a computer is running a 32-bit version or
>> 64-bit version of the Windows operating system
>> http://support.microsoft.com/kb/827218
>>
>> All that can be important in solving your specific issues.
>>
>> Since I do not yet have this information from you, I can only suggest
>> some basic stuff and some stuff with caveats that you will have to
>> determine (based off the information you collect and share using the
>> above methods) which you need/should/could do.
>>
>> Basic stuff:
>>
>> Reboot and logon as administrative user.
>>
>> Download, install, run, update and perform a full scan with the following
>> (freeware version):
>>
>> SuperAntiSpyware
>> http://www.superantispyware.com/
>>
>> Reboot and logon as administrative user.
>>
>> Download, install, run, update and perform a full scan with the following
>> (freeware version):
>>
>> MalwareBytes
>> http://www.malwarebytes.com/
>>
>> Reboot and logon as administrative user.
>>
>> Download and run the MSRT manually:
>> http://www.microsoft.com/security/malwareremove/default.mspx
>>
>> You may find nothing, you may find only cookies, you may think it is a
>> waste of time - but if you do all this and report back here with what you
>> do/don't find as you are doing all of it - you are adding more pieces to
>> the puzzle and the entire picture just may become clearer and your
>> problem resolved.
>>
>> You also should run a full CHKDSK and defragmentation. How you do
>> this will depend on your OS.
>>
>> Windows XP CHKDSK:
>> http://support.microsoft.com/kb/315265
>>
>> Windows Vista CHKDSK:
>> http://www.windows-help-central.com/windows-vista-chkdsk.html
>>
>> Windows XP Defragmentation:
>> http://support.microsoft.com/kb/314848
>>
>> Windows Vista Defragmentation:
>> http://windows.microsoft.com/en-us/windows-vista/Improve-performance-by-defragmenting-your-hard-disk
>>
>>
>> Continue by fixing your Windows Update system...
>>
>> 32-bit Operating System:
>>
>> How do I reset Windows Update components?
>> http://support.microsoft.com/kb/971058
>>
>> ... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
>> both times. Check the "I agree" box and click on "Next". Check the box
>> for "Run aggressive options (not recommended)" and click "Next". Let
>> it finish up and follow the prompts until it is done. Close/exit and
>> reboot when it is.
>>
>> 64-bit Windows Vista:
>>
>> Download, install and run...
>>
>> System Update Readiness Tool for x64-based Systems
>> http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064
>>
>>
>> Reboot and logon as administrative user.
>>
>> Try to get updates.
>>
>> Come back and let us know.
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html

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