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From: R. Mark Clayton on 11 Jul 2010 08:02
This sort of witlessness is normally demonstrated by BT teletubbies, who
seem completely incapable of understanding that people want to keep their
existing telephone numbers when they change their service or type of
account.

A couple of years back BT force me off Highway onto ADSL, despite promises
that they would sort it out (probably by putting the displaced number on the
hub's telephone port) they didn't and after six months on recorded
announcement I ported it out to Voipfone.

Very recently in another migration they "lost" my fax number for six weeks
(claiming it was with another provider!) before putting that on recorded
announcement. I didn't delay this time, porting it out immediately,
although it took another fortnight to resolve.

BT were not much better about retaining email addresses either :-(((

"pete" <no_one_you_know(a)notthisaddress.com> wrote in message
news:slrni3j7nc.q9v.no_one_you_know(a)corv.local...
> On Sun, 11 Jul 2010 09:42:05 +0100, john brooks wrote:
>> The other day a friend's phone was playing up and he took the Orange sim
>> card out of my pay as you go phone, to test his phone.
>>
>> When it was put back in my phone it showed 'no network coverage' I phoned
>> orange and got connected to a call centre. I was told the sim card was
>> faulty and would send a new one and was assured that I could arrange to
>> keep
>> my original phone number with the new sim card.
>>
>> When the new card arrived I had to phone the call centre to get it
>> 'connected'. I was told that my previous account with the original number
>> was now *closed*. And that I would have to have a new telephone number.
>>
>> I said that under the circumstances in which i used the phone (ie, could
>> not
>> notify lots of people that this number was given out to, that it was
>> changed) and It would not be acceptable for me to be given a new number
>> and
>> that I was previously specifically assured before that I could retain the
>> original number.
>>
>> He kept saying that this was just not possible, and the account was now
>> closed. Also he had no way of accessing the account. (even though I had
>> told
>> him we had three other pay as you go phones registered with orange, all
>> under my name and address) Since I could not accept what he was saying
>> about
>> the new number, we went around the whole same conversation four times.
>>
>> Finally he suddenly said what is your old sim card number? After being
>> given
>> it; he accessed the account and reinstated the previous account with the
>> original phone number all within a few seconds.
>>
>> Its difficult to believe all that was about trying to claim the few
>> pounds
>> that the account had to its credit? So what was that sustained effort to
>> *close* my original account all about, would you think?
>>
> Never attribute to malice things that can be explained by stupidity.
> They weren't after your few quid. The agent you spoke to probably hadn't
> a clue how to drive the computer screens he/she/it was presented with.


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