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From: CJB on 11 Jul 2010 11:08
Last week I had £18 credt on a cheap and cheerful 'emergency' PAYG
phone with Virgin. When I bought it and did the first PAYG top up I
got 1Gb of Internet time (for use on a cheap WAP phone - doh!),and
1000 'free' text messages. But I rarely use it. Now I've just got a
text saying that my credit balance is £1.84. AND I've lost the
Internet time and the 'free' texts. Talk about a rip-off. And when I
went into a Virgin store they didn't want to know and only reluctantly
called Virgin CS. But then the line was such bad quality I couldn't
understand what the CSA was saying. Then after some convoluted
security checks the woman asked me for a password. I never had one
with the phone - it was a cheap and cheerful PAYG contract. So she
said that without a password - even if all the other checks were OK -
she couldn't proceed with my call. What a fcuking rip off. NEVER will
I purchase from Virgin again.The Virgin SIM has now been dumped, and
replaced with Lebara - which is supposed to give me 'free' calls to BT
landlines. CJB. P.S. Not surprisingly the Virgin store was empty -
can't think how they service in business.
From: Steve Terry on 11 Jul 2010 14:17
"CJB" <chrisjbrady(a)gmail.com> wrote in message
news:24ecf7b6-e849-475d-a684-16b6981d3e0f(a)41g2000yqn.googlegroups.com...
>Last week I had �18 credt on a cheap and cheerful 'emergency' PAYG
>phone with Virgin. When I bought it and did the first PAYG top up I
>got 1Gb of Internet time (for use on a cheap WAP phone - doh!),and
>1000 'free' text messages. But I rarely use it. Now I've just got a
>text saying that my credit balance is �1.84. AND I've lost the
>Internet time and the 'free' texts. Talk about a rip-off. And when I
>went into a Virgin store they didn't want to know and only reluctantly
>called Virgin CS. But then the line was such bad quality I couldn't
>understand what the CSA was saying. Then after some convoluted
>security checks the woman asked me for a password. I never had one
>with the phone - it was a cheap and cheerful PAYG contract. So she
>said that without a password - even if all the other checks were OK -
>she couldn't proceed with my call. What a fcuking rip off. NEVER will
>I purchase from Virgin again.The Virgin SIM has now been dumped, and
>replaced with Lebara - which is supposed to give me 'free' calls to BT
>landlines. CJB. P.S. Not surprisingly the Virgin store was empty -
>can't think how they service in business.
>
>
I'm glad Virgin CS take security seriously, call them from the phone
so they can see your CLI and give them the sim number to help prove
ownership

Are you sure the Data and text allowance didn't have a time out period?

Other virtual have sweetened their rates over they years but Virgin
being market leaders seem to think they don't need too

Steve Terry
--
Welcome Sign-up Bonus of �1 when you signup free at:
http://www.topcashback.co.uk/ref/G4WWK


From: Graham. on 11 Jul 2010 16:12

> I'm glad Virgin CS take security seriously, call them from the phone
> so they can see your CLI and give them the sim number to help prove ownership

The very two things you would have if you'd pinched the handset.

--
Graham.

%Profound_observation%


From: Steve Terry on 11 Jul 2010 16:31
"Graham." <me(a)privacy.net> wrote in message
news:i1d8iv$bbv$1(a)news.eternal-september.org...
>
>> I'm glad Virgin CS take security seriously, call them from the phone
>> so they can see your CLI and give them the sim number to help prove
>> ownership
>
> The very two things you would have if you'd pinched the handset.
> Graham.
>
>
It's enough for Tesco Mobile CS, as many of their sims aren't registered

Which is why i use them for porting out, i don't have to register it first

Steve Terry
--
Welcome Sign-up Bonus of �1 when you signup free at:
http://www.topcashback.co.uk/ref/G4WWK


From: Chris Blunt on 13 Jul 2010 20:58
On Tue, 13 Jul 2010 07:52:15 +0100, Peter
<occassionally-confused(a)nospam.co.uk> wrote:

>
>"Steve Terry" <gfourwwk(a)tesco.net> wrote
>
>>Other virtual have sweetened their rates over they years but Virgin
>>being market leaders seem to think they don't need too
>
>Virgin moved their CS to Paki script monkeys some time ago. They used
>to be very good before that.

I live in the Philippines and I know several people working at a call
centre here in Manila for Virgin Media. I know they're handling the
calls from Virgin's broadband customers. I'm not sure if they cover
their mobile customers also.

Chris
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