Font Issue
in [Authorware]
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From: ahess24 on 1 Apr 2009 10:45 Our program uses a couple of custom fonts that are installed when the program is installed. It's been released for 2+ years and hasn't really had any problems until lately. One of our users is saying that the fonts are not displaying properly. The strange thing is that they can remove the fonts and then reinstall them and the program displays the fonts just fine, but after they reboot the computer Authorware is not recognizing the fonts even though they are still in the fonts folder and can be opened. Just for some background we originally had a catch when the program launched to check to make sure the fonts were installed using BudAPI functions. The FontInstalled function was saying the fonts weren't installed so it would try to install them with the InstallFont call which would error out because the fonts were already installed. We put a catch in there to bypass the error if the fonts were installed. Now the problem is they don't get the error but the program still doesn't recognize that the fonts are installed and displays a default font which throws the display off. These are Windows XP machines. Program was done in Authorware 7. This site is running through the WebPlayer but the files are NOT web packaged, at least the content files aren't, the launch file is. Any ideas? Thanks in advance.
From: Steve Howard **Community Expert** - eLearning + Mobile and Devices on 1 Apr 2009 13:00 Have you asked one of your troubled users if they can test your app while running with local Administrator rights? Might be worthwhile testing. I *think* you can install fonts temporarily to a folder other than the Fonts directory. If the above test shows that your users can see your fonts correctly whn running as administrator, you have security issues with the Windows/fonts directory, and so installing the font to a different folder might fix your issue. I think BudAPI has instructions for this. Hope my memory is right ... :-) Steve -- -- http://twitter.com/Stevehoward999 Adobe Community Expert: eLearning, Mobile and Devices
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