Hardly Normal Tactics
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From: atec 77 "atec 77 on 11 Mar 2010 17:21 Rod Speed wrote: > idgat wrote >> ^Tems^ <stevebrooks13(a)live.com> wrote > >>> someone that talked themselves up about knowing so much >>> about computers would NEVER buy at Harvey Norman > >> And that's not HN's target demographic, because their >> salespeople are just that - salespeople, and not IT competent. > > Some of them are. > >> The target demographic of HN are the plain and simple electrical >> appliance purchasers, whether it be a 'fridge, washing machine, >> dishwasher, electric shaver or computer - it makes no difference to >> them. > >> And just like selling any other electrical appliance, if they can talk >> you up a model level, or add on extras like software in the case of >> computers, that's their $ sales line up. Who gives a stuff what's been >> said ... except the customer a couple of weeks later, when it's too late, > > No one has ever tried to talk me up with electrical appliances. That involve two things getting a word in edgewise with through the verbiage and getting close enough to talk below a shout which would be repulsive considering the pile of debris and bullshite surrounding your feet at all occasions > >> And that's one reason I don't go into HN - simply because I find it so >> hard to hold my tongue, and not butt in and tell some sales-oik >> talking to a potential computer customer that what's just been said is >> total and utter bullshit, and warn the customer to go somewhere else!! >> It's just so irrestible to do it! > > You get that with any operation flogging anything. Hardly any of them > can afford to pay enough to get sales apes who know what they are doing. > >
From: copperboy on 11 Mar 2010 17:42 On Fri, 12 Mar 2010 09:02:06 +1100, "Rod Speed" <rod.speed.aaa(a)gmail.com> wrote: >idgat wrote >> ^Tems^ <stevebrooks13(a)live.com> wrote > >>> someone that talked themselves up about knowing so much >>> about computers would NEVER buy at Harvey Norman > >> And that's not HN's target demographic, because their >> salespeople are just that - salespeople, and not IT competent. > >Some of them are. > >> The target demographic of HN are the plain and simple electrical >> appliance purchasers, whether it be a 'fridge, washing machine, >> dishwasher, electric shaver or computer - it makes no difference to >> them. > >> And just like selling any other electrical appliance, if they can talk >> you up a model level, or add on extras like software in the case of >> computers, that's their $ sales line up. Who gives a stuff what's been >> said ... except the customer a couple of weeks later, when it's too late, > >No one has ever tried to talk me up with electrical appliances. > >> And that's one reason I don't go into HN - simply because I find it so >> hard to hold my tongue, and not butt in and tell some sales-oik >> talking to a potential computer customer that what's just been said is >> total and utter bullshit, and warn the customer to go somewhere else!! >> It's just so irrestible to do it! > >You get that with any operation flogging anything. Hardly any of them >can afford to pay enough to get sales apes who know what they are doing. That is exactly how your employer viewed you Rod.
From: SG1 on 11 Mar 2010 20:51 "atec 77" <"atec 77 "@hotmail.com> wrote in message news:hnbqe4$ul6$2(a)news.eternal-september.org... > Rod Speed wrote: >> idgat wrote >>> ^Tems^ <stevebrooks13(a)live.com> wrote >> >>>> someone that talked themselves up about knowing so much >>>> about computers would NEVER buy at Harvey Norman >> >>> And that's not HN's target demographic, because their >>> salespeople are just that - salespeople, and not IT competent. >> >> Some of them are. >> >>> The target demographic of HN are the plain and simple electrical >>> appliance purchasers, whether it be a 'fridge, washing machine, >>> dishwasher, electric shaver or computer - it makes no difference to >>> them. >> >>> And just like selling any other electrical appliance, if they can talk >>> you up a model level, or add on extras like software in the case of >>> computers, that's their $ sales line up. Who gives a stuff what's been >>> said ... except the customer a couple of weeks later, when it's too >>> late, >> >> No one has ever tried to talk me up with electrical appliances. > That involve two things > getting a word in edgewise with through the verbiage and getting close > enough to talk below a shout which would be repulsive considering the > pile of debris and bullshite surrounding your feet at all occasions >> >>> And that's one reason I don't go into HN - simply because I find it so >>> hard to hold my tongue, and not butt in and tell some sales-oik >>> talking to a potential computer customer that what's just been said is >>> total and utter bullshit, and warn the customer to go somewhere else!! >>> It's just so irrestible to do it! >> >> You get that with any operation flogging anything. Hardly any of them >> can afford to pay enough to get sales apes who know what they are doing. I have bought a cupla items at Hardley's and have not been bowled over by bulldust. The reason being I knew what I wanted, I knew the price it was else where. So the sales assitant went to his boss and came up with a much reduced price we could both live with. The main item a 600mm electric/gas stove was $30 more than the very special price in Brisbane at a mover/retailer, this equated to about what I would have spent on fuel to go get it.The other item was a BBQ for SWMBO (she loves it) it was on special and no extras were offered. Number 3 son worked for HN for a few years doing warehousing then selling then on the computer help desk. He assisted folk who were too dumb to own a computer but had to have one. He has moved on to repairing lappies for another large mob.
From: Adolf on 11 Mar 2010 21:37 On Fri, 12 Mar 2010 11:51:59 +1000, "SG1" <lostitall(a)the.races> wrote: > >I have bought a cupla items at Hardley's and have not been bowled over by >bulldust. The reason being I knew what I wanted, I knew the price it was >else where. So the sales assitant went to his boss and came up with a much >reduced price we could both live with. The main item a 600mm electric/gas >stove was $30 more than the very special price in Brisbane at a >mover/retailer, this equated to about what I would have spent on fuel to go >get it.The other item was a BBQ for SWMBO (she loves it) it was on special >and no extras were offered. >Number 3 son worked for HN for a few years doing warehousing then selling >then on the computer help desk. He assisted folk who were too dumb to own a >computer but had to have one. He has moved on to repairing lappies for >another large mob. Several weeks ago a $899 BBQ was discounted at one HN store to $849 whilst at another HN store not a million miles away the exact same model was discounted about another $200 (as my memory serves me correct, as they say on Iron Chef) cheaper than that.
From: Rod Speed on 11 Mar 2010 21:59
SG1 wrote: > "atec 77" <"atec 77 "@hotmail.com> wrote in message > news:hnbqe4$ul6$2(a)news.eternal-september.org... >> Rod Speed wrote: >>> idgat wrote >>>> ^Tems^ <stevebrooks13(a)live.com> wrote >>> >>>>> someone that talked themselves up about knowing so much >>>>> about computers would NEVER buy at Harvey Norman >>> >>>> And that's not HN's target demographic, because their >>>> salespeople are just that - salespeople, and not IT competent. >>> >>> Some of them are. >>> >>>> The target demographic of HN are the plain and simple electrical >>>> appliance purchasers, whether it be a 'fridge, washing machine, >>>> dishwasher, electric shaver or computer - it makes no difference to >>>> them. >>> >>>> And just like selling any other electrical appliance, if they can >>>> talk you up a model level, or add on extras like software in the >>>> case of computers, that's their $ sales line up. Who gives a stuff >>>> what's been said ... except the customer a couple of weeks later, >>>> when it's too late, >>> >>> No one has ever tried to talk me up with electrical appliances. >> That involve two things >> getting a word in edgewise with through the verbiage and getting >> close enough to talk below a shout which would be repulsive >> considering the pile of debris and bullshite surrounding your feet >> at all occasions >>> >>>> And that's one reason I don't go into HN - simply because I find >>>> it so hard to hold my tongue, and not butt in and tell some >>>> sales-oik talking to a potential computer customer that what's >>>> just been said is total and utter bullshit, and warn the customer >>>> to go somewhere else!! It's just so irrestible to do it! >>> >>> You get that with any operation flogging anything. Hardly any of >>> them can afford to pay enough to get sales apes who know what they >>> are doing. > I have bought a cupla items at Hardley's and have not been bowled over by bulldust. Me too. The salesdroid didnt even attempt to suggest anything except the extended warranty. > The reason being I knew what I wanted, I knew the > price it was else where. So the sales assitant went to his boss and > came up with a much reduced price we could both live with. The main > item a 600mm electric/gas stove was $30 more than the very special > price in Brisbane at a mover/retailer, this equated to about what I > would have spent on fuel to go get it.The other item was a BBQ for > SWMBO (she loves it) it was on special and no extras were offered. > Number 3 son worked for HN for a few years doing warehousing then > selling then on the computer help desk. He assisted folk who were too > dumb to own a computer but had to have one. He has moved on to > repairing lappies for another large mob. Yeah, same thing with a mate of mine's #1 son who does know what hes doing. |